Subject: Re: Stokke Beat stroller - Black Melange Warranty
From: Mary Anne Agapito <[email-masked]>
To: Laura Thomson <[email-masked]>
Cc: Murat Saglam <[email-masked]>, Afra Syed <[email-masked]>, Angeli Fontillas <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>, Simone van Geemen <[email-masked]>
Date: Thu, 13 Aug 2020 17:03:44 +0400
List-Id: <ccteam.mumzworld.com>

Hi Laura,

Thank you for the info. We will relay this to the customer.

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Aug 13, 2020 at 3:51 PM Laura Thomson <[email-masked]> wrote:

> Wonderful appreciate your swift response to this Murat.
>
>
>
> Customer care – please read the file and let the customer know the
> warranty as per attached
>
>
>
> Best
>
> Laura
>
>
>
> *From:* Murat Saglam <[email-masked]>
> *Sent:* Thursday, August 13, 2020 3:44 PM
> *To:* Laura Thomson <[email-masked]>; Mary Anne Agapito <
> [email-masked]>; Afra Syed <[email-masked]>
> *Cc:* Angeli Fontillas <[email-masked]>; customer care <
> [email-masked]>; Michaela Manibo <[email-masked]>;
> Simone van Geemen <[email-masked]>
> *Subject:* RE: Stokke Beat stroller - Black Melange Warranty
>
>
>
> Hi Laura,
>
>
>
> Kindly share the file in the attachment with the consumer.
>
>
>
> I believe it answers the consumer’s question about the warranty of Beat.
> If not, please let me know.
>
>
>
> If you require further information, feel free to contact me again.
>
>
>
> Thanks.
>
>
>
> Best regards/Vennlig hilsen,
>
>
>
> *Murat Saglam*
> Account Manager Turkey & Middle East
>
>
> Emerging Markets *I* Stokke AS
> Phone: +90 536 8288913
>
> Email: [email-masked]
>
>
> Stokke.com <https://www.stokke.com/GBR/en-gb/home>
>
> <https://facebook.com/stokkebaby>  [image:
> http://internal.stokke.com/images/emailsign/emailSign_twitter.jpg]
> <https://twitter.com/stokkebaby>  [image:
> http://internal.stokke.com/images/emailsign/emailSign_Pinterest.jpg]
> <https://www.pinterest.com/stokkebaby>  [image:
> http://internal.stokke.com/images/emailsign/emailSign_Instagram.jpg]
> <https://instagram.com/stokkebaby/>  [image:
> http://internal.stokke.com/images/emailsign/emailSign_YouTube.jpg]
> <https://www.youtube.com/user/stokke>
>
>
>
> *From:* Laura Thomson <[email-masked]>
> *Sent:* 13 August 2020 13:44
> *To:* Mary Anne Agapito <[email-masked]>; Afra Syed <
> [email-masked]>; Murat Saglam <[email-masked]>
> *Cc:* Angeli Fontillas <[email-masked]>; customer care <
> [email-masked]>; Michaela Manibo <[email-masked]>;
> Simone van Geemen <[email-masked]>
> *Subject:* RE: Stokke Beat stroller - Black Melange Warranty
>
>
>
> +Looping in @Murat Saglam <[email-masked]> as he has now taken
> over the Middle East account from Sophie.
>
>
>
> Hi Murat,
>
>
>
> I was hoping you could help with the below query – how does it work for
> warranty on the Stokke Beat Stroller?
>
>
>
> Do let me know so we can inform the customer accordingly.
>
>
>
> Best
>
> Laura
>
>
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Thursday, August 13, 2020 2:25 PM
> *To:* Afra Syed <[email-masked]>
> *Cc:* Angeli Fontillas <[email-masked]>; customer care <
> [email-masked]>; Michaela Manibo <[email-masked]>;
> Laura Thomson <[email-masked]>; Simone van Geemen <
> [email-masked]>
> *Subject:* Re: Stokke Beat stroller - Black Melange Warranty
>
>
>
> Hi Afra,
>
>
>
> That is noted.
>
>
>
> @Laura Thomson <[email-masked]> @Simone van Geemen
> <[email-masked]>  -  May we ask about the warranty coverage of this
> item, please?
>
>
>
> SKU:  STK-539501
>
>
>
> Please advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Aug 10, 2020 at 12:12 PM Afra Syed <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Please note that this is an international vendor and we are not
> purchasing the product on a b2b basis.  Kindly check with the buyer before
> sending an email to the vendor when it comes to the international vendor
> and mentioned as below in the vendor page.
>
>
>
>
>
>
>
>
>
>
>
> On Mon, 10 Aug 2020 at 12:00, Angeli Fontillas <[email-masked]>
> wrote:
>
> Hello Sophie,
>
>
>
> Good day!
>
>
>
> May we have an update on this please as the customer is following up.
>
>
>
> Thank you.
>
>
>
> On Sat, 8 Aug 2020 at 14:30, Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Sophie,
>
>
>
> A gentle reminder on the above.
>
>
>
> Please update. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, Aug 6, 2020 at 9:39 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Sophie,
>
>
>
> May we have an update on this please?
>
>
>
> The customer keeps on following up.
>
>
>
> Please advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Wed, Aug 5, 2020 at 10:28 AM Michaela Manibo <
> [email-masked]> wrote:
>
> Hi Team,
>
> Kind reminder on this inquiry.
>
> Thanks
>
>
>
>
>
>
> On Wed, Jul 29, 2020 at 6:49 PM Michaela Manibo <
> [email-masked]> wrote:
>
> Hi Team,
>
> Good evening.
>
> Please check the item and advise the warranty information for it.
>
> STK-539501
>
>
> https://www.mumzworld.com/en/stokke-compact-urban-stroller-black-melange
>
> Thanks
>
>
>
>
>
>
> --
>
> *Regards,*
>
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>