Subject: Re: 100156859- CRA NEEDED ASAP- R3716753635
From: Hussain Firoz Miyagamwala <[email-masked]>
To: "Asad ." <[email-masked]>, Eugene Mugisa <[email-masked]>, Pavankumar A <[email-masked]>, Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, Mahmoud Omar <[email-masked]>, Ekta Jesswani <[email-masked]>, "[email-masked]" <[email-masked]>, Hyacinth Joyce <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Zubair Wahid <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Thu, 13 Aug 2020 16:34:21 +0400
List-Id: <ccteam.mumzworld.com>

Dear Sagar,

As discussed, please check the below CRA.

CRAKTM10452

@Eugene Mugisa <[email-masked]> @Pavankumar A
<[email-masked]>  Make sure we get back the item to our warehouse
asap

On Thu, Aug 13, 2020 at 4:25 PM Asad . <[email-masked]> wrote:

> Guys, Please solve the issue for the customer!
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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> *From: *Michaela Manibo <[email-masked]>
> *Date: *Thursday, 13 August 2020 at 4:06 PM
> *To: *Mahmoud Omar <[email-masked]>, Ekta Jesswani <[email-masked]>,
> Sagar Khawani <[email-masked]>
> *Cc: *"[email-masked]" <[email-masked]>, Hyacinth Joyce <
> [email-masked]>, Ahmed Irfan <[email-masked]>, Hussain Firoz
> Miyagamwala <[email-masked]>, customer care <[email-masked]>,
> Zubair Wahid <[email-masked]>, Asad <[email-masked]>, KSA
> Lastmile <[email-masked]>
> *Subject: *Re: 100156859- CRA NEEDED ASAP- R3716753635
>
>
>
> @Asad <[email-masked]>
> @Hussain Firoz Miyagamwala <[email-masked]>
> @Ekta Jesswani <[email-masked]>
> @Sagar Khawani <[email-masked]>
>
> Hi All,
>
> We need your assistance in this case.  This is a refund issue - no CRA -
> item has been returned but has not reached the warehouse.
>
> Customer just called again and is so furious about this issue. He has
> already been too mad &  been using profanity on the phone. He  has asked
> multiple times for supervisor but not one has called him back.
>
>
> @Ekta Jesswani <[email-masked]>
> He wants a supervisor call back today. Please assist., He asked for
> someone higher to call him today.
>
> thanks
>
>
>
>
>
>
> On Thu, Aug 13, 2020 at 2:22 PM Michaela Manibo <
> [email-masked]> wrote:
>
> @Hussain Firoz Miyagamwala <[email-masked]>
>
> As per Barq ,  The order is return from the eastern province to Riyadh so
> it take some time till arrived at final hub   ..Please assist and check
> what can be done to speed up the process for the refund. Customer has
> waited for a long while already with delivery, collection and now refund.
> He is so angry about the whole situation. Please help.
>
> Thanks
>
>
>
>
>
>
> On Thu, Aug 13, 2020 at 12:00 PM Mahmoud Omar <[email-masked]> wrote:
>
> Hi ,
>
>
>
> The order is return from the eastern province to Riyadh so it take some
> time till arrived at final hub and we will do the needful .
>
>
>
> Best ,
>
>
>
> *From:* Michaela Manibo [mailto:[email-masked]]
> *Sent:* Thursday, August 13, 2020 8:32 AM
> *To:* Mahmoud Omar
> *Cc:* [email-masked]; Hyacinth Joyce; Ahmed Irfan; Hussain Firoz
> Miyagamwala; customer care; Zubair Wahid; Asad; KSA Lastmile
> *Subject:* Re: 100156859- CRA NEEDED ASAP- R3716753635
>
>
>
> Dear All,
>
> Customer again called to follow up on the refund.  We need this resolved
> immediately.  Customer is so upset about the long delay on the order which
> arrived incorrectly and has to be returned. It took a long while for us to
> collect it and now he has to wait a long time again for a refund.  The item
> was already collected from him on July 23.
>
> Please expedite the CRA if possible.
>
> Team, please... we need your support here.
>
> @Hussain Firoz Miyagamwala <[email-masked]>
>
>
>
>
>
>
> On Tue, Aug 11, 2020 at 12:44 PM Mahmoud Omar <[email-masked]> wrote:
>
> Shipment doesn’t returned yet to you hub .
>
>
>
> Regards ,
>
>
>
> *From:* [email-masked] [mailto:[email-masked]]
> *Sent:* Tuesday, August 11, 2020 10:52 AM
> *To:* Mahmoud Omar; 'Hyacinth Joyce'; 'Ahmed Irfan'; 'Hussain Firoz
> Miyagamwala'
> *Cc:* 'Michaela Manibo'; 'customer care'; 'Zubair Wahid'
> *Subject:* RE: 100156859- CRA NEEDED ASAP- R3716753635
>
>
>
> Hi @Mahmoud Omar <[email-masked]> Please share the POD.
>
>
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* [email-masked] <[email-masked]> *On Behalf Of *Mahmoud
> Omar
> *Sent:* Monday, August 10, 2020 2:12 PM
> *To:* Hyacinth Joyce <[email-masked]>; Zubair Wahid <
> [email-masked]>; Ahmed Irfan <[email-masked]>; Hussain Firoz
> Miyagamwala <[email-masked]>
> *Cc:* Michaela Manibo <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* RE: 100156859- CRA NEEDED ASAP- R3716753635
>
>
>
> Hi ,
>
>
>
> Shipment has been returned and we will change the statuses of all
> shipments has been returned  as fast as possible .
>
>
>
> Regards ,
>
>
>
> *From:* Hyacinth Joyce [mailto:[email-masked] <[email-masked]>]
> *Sent:* Monday, August 10, 2020 10:38 AM
> *To:* Mahmoud Omar; Zubair Wahid; Ahmed Irfan; Hussain Firoz Miyagamwala
> *Cc:* Michaela Manibo; customer care
> *Subject:* Re: 100156859- CRA NEEDED ASAP- R3716753635
>
>
>
> Hi Team,
>
>
>
> The customer called to follow up and is extremely upset about the entire
> process most especially about the delay.
>
>
>
> @Mahmoud Omar <[email-masked]> May we know where the shipment is? Is
> it returned to our warehouse?
>
> Please note that item has been collected on 23rd July.
>
> Return reference - R3716753635
>
>
>
> If not yet, please do the needful to return within 24hrs.
>
>
>
> @Zubair Wahid <[email-masked]>  / @Ahmed Irfan <[email-masked]> Please
> update us immediately once the shipment is received.
>
>
>
> @Hussain Firoz Miyagamwala <[email-masked]> Please assist to
> create CRA once return is confirmed.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sat, 8 Aug 2020 at 15:06, Mahmoud Omar <[email-masked]> wrote:
>
> Hi ,
>
>
>
> Shipment will return to your warehouse asap .
>
>
>
> Regards ,
>
>
>
> *From:* Michaela Manibo [mailto:[email-masked]]
> *Sent:* Friday, August 7, 2020 11:51 AM
> *To:* Hussain Firoz Miyagamwala
> *Cc:* Ahmed Irfan; Zubair Wahid; customer care; Mahmoud Omar
> *Subject:* Re: 100156859- CRA NEEDED ASAP- R3716753635
>
>
>
> Team,
>
> Please confirm receipt of the item in the warehouse and assist on CRA,
>
> @Mahmoud Omar <[email-masked]>  please advise if this was handed over
> to the warehouse team.
>
> @Ahmed Irfan <[email-masked]> and @Zubair Wahid
> <[email-masked]> , please assist
>
> @Hussain Firoz Miyagamwala <[email-masked]> , please assist on the
> CRA
>
> thanks
>
>
>
>
>
>
> On Thu, Aug 6, 2020 at 9:06 AM Michaela Manibo <
> [email-masked]> wrote:
>
> @Ahmed Irfan <[email-masked]>
>
> Good morning.
>
> Please assist and confirm this has been received in the warehouse please.
>
> R3716753635
>
> Thanks
>
>
>
>
>
>
> On Wed, Aug 5, 2020 at 12:11 PM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Please assist the CRA for this order.  We need an urgent update on this
> please? We need to issue a refund for the customer
>
> Thanks
>
>
>
>
>
>
> On Wed, Jul 29, 2020 at 2:56 PM Michaela Manibo <
> [email-masked]> wrote:
>
> @Ahmed Irfan <[email-masked]>
>
> please help in confirming this..
>
> Thanks
>
>
>
>
>
>
> On Wed, Jul 29, 2020 at 11:46 AM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> We need to refund this customer ASAP. The item has been collected on 23rd
> . Please assist on CRA . Please confirm receipt.
>
>
>
>