Subject: Re: Urgent Cases
From: Yaseen Shaqra <[email-masked]>
To: Vipul Arora <[email-masked]>
Cc: Pavankumar A <[email-masked]>, Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, "Asad ." <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Thu, 13 Aug 2020 16:02:45 +0400
List-Id: <ccteam.mumzworld.com>

@Zubair Wahid <[email-masked]> Please check and confirm so we can
proceed with the CRA for the order below

100142271_2 ASTA-HG205
ASK-8702480
HGT-700697251982 81.82AED - - The customer wants a refund for the damaged
items  1144845

On Thu, Aug 13, 2020 at 3:50 PM Vipul Arora <[email-masked]> wrote:

> +Pavankumar A <[email-masked]> : Please inform 3pl about the
> same and need to put liability on them.
>
> @Hussain Firoz Miyagamwala <[email-masked]> : once confirmed by
> Pavan create CRA
> ᐧ
>
> On Wed, 12 Aug 2020 at 16:13, Yaseen Shaqra <[email-masked]>
> wrote:
>
>> @Zubair Wahid <[email-masked]> Please check and confirm so we can
>> proceed with the CRA for the order below
>>
>> 100142271_2 ASTA-HG205
>> ASK-8702480
>> HGT-700697251982 81.82AED - - The customer wants a refund for the
>> damaged items  1144845
>>
>>
>>
>> On Tue, Aug 11, 2020 at 7:14 PM Vipul Arora <[email-masked]> wrote:
>>
>>> @Sagar Khawani <[email-masked]> : Please confirm on the refund
>>> status.
>>>
>>> On Tue, 11 Aug 2020 at 17:37, Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> Please find the below.
>>>>
>>>> Order Number CRA
>>>> 100145915_2 CRAKTM9861
>>>> 100156825_2  CRAKTM9862
>>>> 100148896_1 CRAKTM9863
>>>> 100163244_1  CRAKTM9864
>>>> 100152219_2 CRA_HQ_WO596 @Eugene Mugisa <[email-masked]> Please
>>>> coordinate with the courier on this as this was damaged by the courier.
>>>>
>>>>
>>>>
>>>> On Tue, Aug 11, 2020 at 5:00 PM Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>>> Order Number Items needs refund Items Value  Missing items Reordered  Items
>>>>> Value  Zubair Comment  Incident #
>>>>> 100145915_2   203.73 AED TC-TT423228 1,196.62 AED Proceed for CRA
>>>>> (Lost on tamer) 1233100
>>>>> KSA-AHG-01776-023_2-4M GT-CH79467-31
>>>>> GT-CH02525
>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED Proceed for CRA (lost
>>>>> on tamer) 1125544
>>>>> 100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17 AED Proceed
>>>>> for CRA (lost on tamer) 1184778
>>>>> TC-TT446502GreenBlueBoys KSA-AIP-219307
>>>>>   KSA-IA-11507089
>>>>> 100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9 AED Proceed
>>>>> for CRA (lost on Tamer) 1233118
>>>>> KSA-AHG-54264201-0-3M BNDL-B-TT9
>>>>> KSA-AHG-54750302-3-6M
>>>>> KSA-AHG-55072200-3-6M
>>>>> KSA-AHG-54263900-3-6M
>>>>> KSA-AHG-53938105-6-7Y
>>>>> KSA-AHG-53938105-8-9Y
>>>>> 100163244_1  -   TC-Y3173 59 AED Proceed for CRA (lost on tamer)
>>>>> 1233149
>>>>> 100152219_2 MD-AC3120 179 AED - -  Proceed for Refund (charged to
>>>>> tamer) 1125544
>>>>> 100152219_2 ASTA-HG205 81.82AED - - Needs to be charged to the
>>>>> courier (proceed to CRA)  1144845
>>>>> ASK-8702480
>>>>> HGT-700697251982
>>>>>
>>>>> On Tue, Aug 11, 2020 at 3:44 PM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Zubair Wahid <[email-masked]> Please check and confirm, so
>>>>>> hussain can create the CRA at the soonest
>>>>>>
>>>>>> On Tue, Aug 11, 2020 at 3:15 PM Yaseen Shaqra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Please update us up
>>>>>>>
>>>>>>> On Mon, Aug 10, 2020 at 10:32 PM Vipul Arora <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Zubair Wahid <[email-masked]> : Kindly check below cases
>>>>>>>> first in the morning and update so we refund to the customer.
>>>>>>>>
>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> : Once
>>>>>>>> confirmed by Zubair please refund to the customer
>>>>>>>>
>>>>>>>>
>>>>>>>> Order Number Items needs refund Items Value  Missing items
>>>>>>>> Reordered  Items Value  Comment  Incident #
>>>>>>>> 100145915_2   203.73 AED TC-TT423228 1,196.62 AED The order is
>>>>>>>> showing canceled from Shipa, the customer wants a refund for the missing
>>>>>>>> items  1233100
>>>>>>>> KSA-AHG-01776-023_2-4M GT-CH79467-31
>>>>>>>> GT-CH02525
>>>>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer
>>>>>>>> received a wrong product KSA-FAMC-10-1745117-Blue 1125544
>>>>>>>> 100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17 AED Please
>>>>>>>> create CRA for the Items needs a refund 1184778
>>>>>>>> TC-TT446502GreenBlueBoys KSA-AIP-219307
>>>>>>>>   KSA-IA-11507089
>>>>>>>> 100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9
>>>>>>>> AED Please create CRA for the Items needs a refund 1233118
>>>>>>>> KSA-AHG-54264201-0-3M BNDL-B-TT9
>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>>>>>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong
>>>>>>>> item MD-AC3020, the customer wants to keep the wrong item but she wants the
>>>>>>>> price  difference (40 AED) to be refunded   1125544
>>>>>>>> 100152219_2 ASTA-HG205 81.82AED - - The customer wants a refund
>>>>>>>> for the damaged items  1144845
>>>>>>>> ASK-8702480
>>>>>>>> HGT-700697251982
>>>>>>>>
>>>>>>>> On Mon, 10 Aug 2020 at 16:16, Yaseen Shaqra <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Vipul,
>>>>>>>>>
>>>>>>>>> Please find the details required below
>>>>>>>>>
>>>>>>>>> Order Number Items needs refund Items Value  Missing items
>>>>>>>>> Reordered  Items Value  Comment  Incident #
>>>>>>>>> 100145915_2
>>>>>>>>> KSA-AHG-01776-023_2-4M
>>>>>>>>> GT-CH02525 203.73 AED TC-TT423228
>>>>>>>>> GT-CH79467-31 1,196.62 AED The order is showing canceled from
>>>>>>>>> Shipa, the customer wants a refund for the missing items  1233100
>>>>>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer
>>>>>>>>> received a wrong product KSA-FAMC-10-1745117-Blue 1125544
>>>>>>>>> 100156825_2  KSA-AT-NC-SPPL8
>>>>>>>>> TC-TT446502GreenBlueBoys 590 AED KSA-LALS-126G776_9m
>>>>>>>>> KSA-AIP-219307
>>>>>>>>> KSA-IA-11507089
>>>>>>>>> 355.17 AED Please create CRA for the Items needs a refund 1184778
>>>>>>>>> 100148896_1 KSA-AHG-54262701-3-6M
>>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>> KSA-AHG-53938105-8-9Y  522.01 AED TC-TT42257885
>>>>>>>>> BNDL-B-TT9  110.9 AED Please create CRA for the Items needs a
>>>>>>>>> refund 1233118
>>>>>>>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>>>>>>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong
>>>>>>>>> item MD-AC3020, the customer wants to keep the wrong item but she wants the
>>>>>>>>> price  difference (40 AED) to be refunded   1125544
>>>>>>>>> 100152219_2 ASTA-HG205
>>>>>>>>> ASK-8702480
>>>>>>>>> HGT-700697251982 81.82AED - - The customer wants a refund for the
>>>>>>>>> damaged items  1144845
>>>>>>>>>
>>>>>>>>> On Mon, Aug 10, 2020 at 3:50 PM Vipul Arora <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Yaseen,
>>>>>>>>>>
>>>>>>>>>> As discussed on call I see most of the tickets are closed, please
>>>>>>>>>> share open ticket as we need to create CRA on behalf of tickets.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Vipul
>>>>>>>>>>
>>>>>>>>>> On Sun, 9 Aug 2020 at 17:14, Shady Elgendy <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> +Vipul Arora <[email-masked]>
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> ᐧ
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Aug 9, 2020 at 5:13 PM Asad . <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hussain and team,  Its super urgent! Please create CRA’s and
>>>>>>>>>>>> close these cases today it self. Some of these are pending since April. I
>>>>>>>>>>>> want commitment from all of you to close these cases today.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Any approval required from me?
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>>>
>>>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box
>>>>>>>>>>>> 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>>>
>>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>>
>>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>>
>>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>>>>>>> *Date: *Sunday, 9 August 2020 at 4:26 PM
>>>>>>>>>>>> *To: *Zubair Wahid <[email-masked]>
>>>>>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>>>>>> [email-masked]>, Asad <[email-masked]>, Hussain
>>>>>>>>>>>> Firoz Miyagamwala <[email-masked]>, Ekta Jesswani <
>>>>>>>>>>>> [email-masked]>, Amir Julkarnain <[email-masked]>,
>>>>>>>>>>>> Sagar Khawani <[email-masked]>, Alaa Musa <
>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please update us at the soonest, the customer is following up n
>>>>>>>>>>>> the refund
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly check and confirm in order for us to create the CRA
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Jul 20, 2020 at 7:00 PM Yaseen Shaqra <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please check the and confirm the items that needs a refund
>>>>>>>>>>>> below, we have placed a new order for the available items 600930357
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *Order Number*
>>>>>>>>>>>>
>>>>>>>>>>>> *Items needs refund*
>>>>>>>>>>>>
>>>>>>>>>>>> *Items Value *
>>>>>>>>>>>>
>>>>>>>>>>>> *Missing items Reordered *
>>>>>>>>>>>>
>>>>>>>>>>>> *Items Value *
>>>>>>>>>>>>
>>>>>>>>>>>> *Comment *
>>>>>>>>>>>>
>>>>>>>>>>>> 100145915_2
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> KSA-AHG-01776-023_2-4M
>>>>>>>>>>>> GT-CH02525
>>>>>>>>>>>>
>>>>>>>>>>>> 203.73 AED
>>>>>>>>>>>>
>>>>>>>>>>>> TC-TT423228
>>>>>>>>>>>> GT-CH79467-31
>>>>>>>>>>>>
>>>>>>>>>>>> 1,196.62 AED
>>>>>>>>>>>>
>>>>>>>>>>>> The order is showing cancelled from Shipa, the customer wants a
>>>>>>>>>>>> refund for the missing items
>>>>>>>>>>>>
>>>>>>>>>>>> 100152219_4
>>>>>>>>>>>>
>>>>>>>>>>>> -
>>>>>>>>>>>>
>>>>>>>>>>>> -
>>>>>>>>>>>>
>>>>>>>>>>>> KSA-LALS-3H551610_8
>>>>>>>>>>>>
>>>>>>>>>>>> 54.93 AED
>>>>>>>>>>>>
>>>>>>>>>>>> The customer recived a wrong product KSA-FAMC-10-1745117-Blue
>>>>>>>>>>>>
>>>>>>>>>>>> 100156825_2
>>>>>>>>>>>>
>>>>>>>>>>>> KSA-AT-NC-SPPL8
>>>>>>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>>>>>>>
>>>>>>>>>>>> 590 AED
>>>>>>>>>>>>
>>>>>>>>>>>> KSA-LALS-126G776_9m
>>>>>>>>>>>> KSA-AIP-219307
>>>>>>>>>>>> KSA-IA-11507089
>>>>>>>>>>>>
>>>>>>>>>>>> 355.17 AED
>>>>>>>>>>>>
>>>>>>>>>>>> Please create CRA for the Items needs refund
>>>>>>>>>>>>
>>>>>>>>>>>> 100148896_1
>>>>>>>>>>>>
>>>>>>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>>>>>>
>>>>>>>>>>>> 522.01 AED
>>>>>>>>>>>>
>>>>>>>>>>>> TC-TT42257885
>>>>>>>>>>>> BNDL-B-TT9
>>>>>>>>>>>>
>>>>>>>>>>>> 110.9 AED
>>>>>>>>>>>>
>>>>>>>>>>>> Please create CRA for the Items needs refund
>>>>>>>>>>>>
>>>>>>>>>>>> 100163244_1
>>>>>>>>>>>>
>>>>>>>>>>>> -
>>>>>>>>>>>>
>>>>>>>>>>>> -
>>>>>>>>>>>>
>>>>>>>>>>>> TC-Y3173
>>>>>>>>>>>>
>>>>>>>>>>>> 59 AED
>>>>>>>>>>>>
>>>>>>>>>>>> Wrong color received
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Jul 16, 2020 at 3:17 PM Zubair Wahid <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Yaseen
>>>>>>>>>>>>
>>>>>>>>>>>> Please create a new order for mentioned items including the
>>>>>>>>>>>> wrong color item. We will dispatch them together.
>>>>>>>>>>>>
>>>>>>>>>>>> Hussain can you assist in creating the order again.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Jul 16, 2020, 2:05 PM Yaseen Shaqra <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please update us up on the cases
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, Jul 14, 2020 at 8:02 PM Yaseen Shaqra <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please find below the new issues that the customer is facing
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *100148896_1*, the customer did not receive the below items
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>>>>>> TC-TT42257885
>>>>>>>>>>>> BNDL-B-TT9
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *100143650*, The customer received damaged car seat
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> KSA-MD-BZ10504-01
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *100163244*, Wrong color received, the customer ordered blue
>>>>>>>>>>>> and she received pink
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> TC-Y3173
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Zubair and Ahmed,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> The customer has another issue now. For order # 100156825_2
>>>>>>>>>>>> . She received part of the items, below items are missing:
>>>>>>>>>>>>
>>>>>>>>>>>> KSA-AT-NC-SPPL8
>>>>>>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>>>>>>> KSA-LALS-126G776_9m
>>>>>>>>>>>> KSA-AIP-219307
>>>>>>>>>>>> KSA-IA-11507089 ( received part of the bundle (84 picec rather
>>>>>>>>>>>> than 168)
>>>>>>>>>>>>
>>>>>>>>>>>> Please dispatch asap customer is due on Tuesday
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> Alaa
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> as discussed yesterday about dispatching the shipments, until
>>>>>>>>>>>> not there are no records on the shipments
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> The customer needs an answer today
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly check and advise
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Yes Asad
>>>>>>>>>>>>
>>>>>>>>>>>> I had spoken to Yaseen and sorted the issue
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Has this case been addressed?
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>>>
>>>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box
>>>>>>>>>>>> 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>>>
>>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>>
>>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>>
>>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *From: *"Asad ." <[email-masked]>
>>>>>>>>>>>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>>>>>>>>>>>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>>>>>> [email-masked]>, Hussain Firoz Miyagamwala <
>>>>>>>>>>>> [email-masked]>, Alaa Musa <[email-masked]>, Ekta
>>>>>>>>>>>> Jesswani <[email-masked]>, Amir Julkarnain <
>>>>>>>>>>>> [email-masked]>, Sagar Khawani <[email-masked]>
>>>>>>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Zubair, can you please address this immediately.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>>>
>>>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box
>>>>>>>>>>>> 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>>>
>>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>>
>>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>>
>>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>>>>>>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>>>>>>>>>>>> *To: *Asad <[email-masked]>
>>>>>>>>>>>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>>>>>>>>>>>> [email-masked]>, customer care <[email-masked]>,
>>>>>>>>>>>> Hussain Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>>>>>>>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>,
>>>>>>>>>>>> Amir Julkarnain <[email-masked]>, Sagar Khawani <
>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>> *Subject: *Urgent Cases
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Dear Asad
>>>>>>>>>>>>
>>>>>>>>>>>> We need your support here
>>>>>>>>>>>>
>>>>>>>>>>>> The customer is ordering frequently from us and her lifetime
>>>>>>>>>>>> sales since April until today is 17,841.59 AED
>>>>>>>>>>>>
>>>>>>>>>>>> She is facing several issues with all the orders that she
>>>>>>>>>>>> placed, and her due date is next week
>>>>>>>>>>>>
>>>>>>>>>>>> We need to solve all the issues below at the soonest:
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> ·         23-Apr-2020 // 100142271_2: she received the below
>>>>>>>>>>>> products damaged by the heat; we need your approval to refund the customer
>>>>>>>>>>>> without collecting the             items as its damaged and there is no use
>>>>>>>>>>>> to collect them (81.82AED)
>>>>>>>>>>>>
>>>>>>>>>>>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>>>>>>>>>>>
>>>>>>>>>>>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480
>>>>>>>>>>>> – (31.50AED)
>>>>>>>>>>>>
>>>>>>>>>>>>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982
>>>>>>>>>>>> – (31.50AED)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa
>>>>>>>>>>>> but until today it is not shipped
>>>>>>>>>>>>
>>>>>>>>>>>>  we placed a new order for the customer *100167000*, without
>>>>>>>>>>>> GT-CH02525 because it is OOS
>>>>>>>>>>>>
>>>>>>>>>>>> The customer wants a refund for the OOS product.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> ·        27-May-2020 // 100152219_2: The customer received a
>>>>>>>>>>>> wrong product different than she ordered, she ordered MD-AC3120 (179 AED)
>>>>>>>>>>>>
>>>>>>>>>>>> but she received MD-AC3020 (139 AED), the customer is okay to
>>>>>>>>>>>> refund the price different (40 AED) back to the same card that she used.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> ·         27-May-2020 // 100152219_4: The customer ordered
>>>>>>>>>>>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>>>>>>>>>>>> (23AED)
>>>>>>>>>>>>
>>>>>>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> ·         8-Jun-2020 // 100156825_2: The shipment is not
>>>>>>>>>>>> dispatched yet with Barq
>>>>>>>>>>>>
>>>>>>>>>>>> ·         25-Jun-2020 // 100163244_1: The shipment is not
>>>>>>>>>>>> dispatched yet with Barq
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Yaseen Mohammed*
>>>>>>>>>>>>
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Mohammed*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Mohammed*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Mohammed*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>

-- 

Best Regards,

*Yaseen Mohammed*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE