Subject: Re: Urgent Cases
From: Vipul Arora <[email-masked]>
To: Yaseen Shaqra <[email-masked]>, Pavankumar A <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, "Asad ." <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Thu, 13 Aug 2020 15:50:28 +0400
List-Id: <ccteam.mumzworld.com>

+Pavankumar A <[email-masked]> : Please inform 3pl about the same
and need to put liability on them.

@Hussain Firoz Miyagamwala <[email-masked]> : once confirmed by
Pavan create CRA
ᐧ

On Wed, 12 Aug 2020 at 16:13, Yaseen Shaqra <[email-masked]> wrote:

> @Zubair Wahid <[email-masked]> Please check and confirm so we can
> proceed with the CRA for the order below
>
> 100142271_2 ASTA-HG205
> ASK-8702480
> HGT-700697251982 81.82AED - - The customer wants a refund for the damaged
> items  1144845
>
>
>
> On Tue, Aug 11, 2020 at 7:14 PM Vipul Arora <[email-masked]> wrote:
>
>> @Sagar Khawani <[email-masked]> : Please confirm on the refund
>> status.
>>
>> On Tue, 11 Aug 2020 at 17:37, Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Please find the below.
>>>
>>> Order Number CRA
>>> 100145915_2 CRAKTM9861
>>> 100156825_2  CRAKTM9862
>>> 100148896_1 CRAKTM9863
>>> 100163244_1  CRAKTM9864
>>> 100152219_2 CRA_HQ_WO596 @Eugene Mugisa <[email-masked]> Please
>>> coordinate with the courier on this as this was damaged by the courier.
>>>
>>>
>>>
>>> On Tue, Aug 11, 2020 at 5:00 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> Order Number Items needs refund Items Value  Missing items Reordered  Items
>>>> Value  Zubair Comment  Incident #
>>>> 100145915_2   203.73 AED TC-TT423228 1,196.62 AED Proceed for CRA
>>>> (Lost on tamer) 1233100
>>>> KSA-AHG-01776-023_2-4M GT-CH79467-31
>>>> GT-CH02525
>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED Proceed for CRA (lost
>>>> on tamer) 1125544
>>>> 100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17 AED Proceed
>>>> for CRA (lost on tamer) 1184778
>>>> TC-TT446502GreenBlueBoys KSA-AIP-219307
>>>>   KSA-IA-11507089
>>>> 100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9 AED Proceed
>>>> for CRA (lost on Tamer) 1233118
>>>> KSA-AHG-54264201-0-3M BNDL-B-TT9
>>>> KSA-AHG-54750302-3-6M
>>>> KSA-AHG-55072200-3-6M
>>>> KSA-AHG-54263900-3-6M
>>>> KSA-AHG-53938105-6-7Y
>>>> KSA-AHG-53938105-8-9Y
>>>> 100163244_1  -   TC-Y3173 59 AED Proceed for CRA (lost on tamer)
>>>> 1233149
>>>> 100152219_2 MD-AC3120 179 AED - -  Proceed for Refund (charged to
>>>> tamer) 1125544
>>>> 100152219_2 ASTA-HG205 81.82AED - - Needs to be charged to the courier
>>>> (proceed to CRA)  1144845
>>>> ASK-8702480
>>>> HGT-700697251982
>>>>
>>>> On Tue, Aug 11, 2020 at 3:44 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Zubair Wahid <[email-masked]> Please check and confirm, so
>>>>> hussain can create the CRA at the soonest
>>>>>
>>>>> On Tue, Aug 11, 2020 at 3:15 PM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please update us up
>>>>>>
>>>>>> On Mon, Aug 10, 2020 at 10:32 PM Vipul Arora <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Zubair Wahid <[email-masked]> : Kindly check below cases
>>>>>>> first in the morning and update so we refund to the customer.
>>>>>>>
>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> : Once confirmed
>>>>>>> by Zubair please refund to the customer
>>>>>>>
>>>>>>>
>>>>>>> Order Number Items needs refund Items Value  Missing items
>>>>>>> Reordered  Items Value  Comment  Incident #
>>>>>>> 100145915_2   203.73 AED TC-TT423228 1,196.62 AED The order is
>>>>>>> showing canceled from Shipa, the customer wants a refund for the missing
>>>>>>> items  1233100
>>>>>>> KSA-AHG-01776-023_2-4M GT-CH79467-31
>>>>>>> GT-CH02525
>>>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer
>>>>>>> received a wrong product KSA-FAMC-10-1745117-Blue 1125544
>>>>>>> 100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17 AED Please
>>>>>>> create CRA for the Items needs a refund 1184778
>>>>>>> TC-TT446502GreenBlueBoys KSA-AIP-219307
>>>>>>>   KSA-IA-11507089
>>>>>>> 100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9 AED Please
>>>>>>> create CRA for the Items needs a refund 1233118
>>>>>>> KSA-AHG-54264201-0-3M BNDL-B-TT9
>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>>>>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong
>>>>>>> item MD-AC3020, the customer wants to keep the wrong item but she wants the
>>>>>>> price  difference (40 AED) to be refunded   1125544
>>>>>>> 100152219_2 ASTA-HG205 81.82AED - - The customer wants a refund for
>>>>>>> the damaged items  1144845
>>>>>>> ASK-8702480
>>>>>>> HGT-700697251982
>>>>>>>
>>>>>>> On Mon, 10 Aug 2020 at 16:16, Yaseen Shaqra <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Vipul,
>>>>>>>>
>>>>>>>> Please find the details required below
>>>>>>>>
>>>>>>>> Order Number Items needs refund Items Value  Missing items
>>>>>>>> Reordered  Items Value  Comment  Incident #
>>>>>>>> 100145915_2
>>>>>>>> KSA-AHG-01776-023_2-4M
>>>>>>>> GT-CH02525 203.73 AED TC-TT423228
>>>>>>>> GT-CH79467-31 1,196.62 AED The order is showing canceled from
>>>>>>>> Shipa, the customer wants a refund for the missing items  1233100
>>>>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer
>>>>>>>> received a wrong product KSA-FAMC-10-1745117-Blue 1125544
>>>>>>>> 100156825_2  KSA-AT-NC-SPPL8
>>>>>>>> TC-TT446502GreenBlueBoys 590 AED KSA-LALS-126G776_9m
>>>>>>>> KSA-AIP-219307
>>>>>>>> KSA-IA-11507089
>>>>>>>> 355.17 AED Please create CRA for the Items needs a refund 1184778
>>>>>>>> 100148896_1 KSA-AHG-54262701-3-6M
>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>> KSA-AHG-53938105-8-9Y  522.01 AED TC-TT42257885
>>>>>>>> BNDL-B-TT9  110.9 AED Please create CRA for the Items needs a
>>>>>>>> refund 1233118
>>>>>>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>>>>>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong
>>>>>>>> item MD-AC3020, the customer wants to keep the wrong item but she wants the
>>>>>>>> price  difference (40 AED) to be refunded   1125544
>>>>>>>> 100152219_2 ASTA-HG205
>>>>>>>> ASK-8702480
>>>>>>>> HGT-700697251982 81.82AED - - The customer wants a refund for the
>>>>>>>> damaged items  1144845
>>>>>>>>
>>>>>>>> On Mon, Aug 10, 2020 at 3:50 PM Vipul Arora <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Yaseen,
>>>>>>>>>
>>>>>>>>> As discussed on call I see most of the tickets are closed, please
>>>>>>>>> share open ticket as we need to create CRA on behalf of tickets.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Vipul
>>>>>>>>>
>>>>>>>>> On Sun, 9 Aug 2020 at 17:14, Shady Elgendy <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> +Vipul Arora <[email-masked]>
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> ᐧ
>>>>>>>>>>
>>>>>>>>>> On Sun, Aug 9, 2020 at 5:13 PM Asad . <[email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hussain and team,  Its super urgent! Please create CRA’s and
>>>>>>>>>>> close these cases today it self. Some of these are pending since April. I
>>>>>>>>>>> want commitment from all of you to close these cases today.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Any approval required from me?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>>
>>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>>> Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>>
>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>
>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>
>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>>>>>> *Date: *Sunday, 9 August 2020 at 4:26 PM
>>>>>>>>>>> *To: *Zubair Wahid <[email-masked]>
>>>>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>>>>> [email-masked]>, Asad <[email-masked]>, Hussain Firoz
>>>>>>>>>>> Miyagamwala <[email-masked]>, Ekta Jesswani <
>>>>>>>>>>> [email-masked]>, Amir Julkarnain <[email-masked]>,
>>>>>>>>>>> Sagar Khawani <[email-masked]>, Alaa Musa <
>>>>>>>>>>> [email-masked]>
>>>>>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please update us at the soonest, the customer is following up n
>>>>>>>>>>> the refund
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly check and confirm in order for us to create the CRA
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jul 20, 2020 at 7:00 PM Yaseen Shaqra <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please check the and confirm the items that needs a refund
>>>>>>>>>>> below, we have placed a new order for the available items 600930357
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Order Number*
>>>>>>>>>>>
>>>>>>>>>>> *Items needs refund*
>>>>>>>>>>>
>>>>>>>>>>> *Items Value *
>>>>>>>>>>>
>>>>>>>>>>> *Missing items Reordered *
>>>>>>>>>>>
>>>>>>>>>>> *Items Value *
>>>>>>>>>>>
>>>>>>>>>>> *Comment *
>>>>>>>>>>>
>>>>>>>>>>> 100145915_2
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> KSA-AHG-01776-023_2-4M
>>>>>>>>>>> GT-CH02525
>>>>>>>>>>>
>>>>>>>>>>> 203.73 AED
>>>>>>>>>>>
>>>>>>>>>>> TC-TT423228
>>>>>>>>>>> GT-CH79467-31
>>>>>>>>>>>
>>>>>>>>>>> 1,196.62 AED
>>>>>>>>>>>
>>>>>>>>>>> The order is showing cancelled from Shipa, the customer wants a
>>>>>>>>>>> refund for the missing items
>>>>>>>>>>>
>>>>>>>>>>> 100152219_4
>>>>>>>>>>>
>>>>>>>>>>> -
>>>>>>>>>>>
>>>>>>>>>>> -
>>>>>>>>>>>
>>>>>>>>>>> KSA-LALS-3H551610_8
>>>>>>>>>>>
>>>>>>>>>>> 54.93 AED
>>>>>>>>>>>
>>>>>>>>>>> The customer recived a wrong product KSA-FAMC-10-1745117-Blue
>>>>>>>>>>>
>>>>>>>>>>> 100156825_2
>>>>>>>>>>>
>>>>>>>>>>> KSA-AT-NC-SPPL8
>>>>>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>>>>>>
>>>>>>>>>>> 590 AED
>>>>>>>>>>>
>>>>>>>>>>> KSA-LALS-126G776_9m
>>>>>>>>>>> KSA-AIP-219307
>>>>>>>>>>> KSA-IA-11507089
>>>>>>>>>>>
>>>>>>>>>>> 355.17 AED
>>>>>>>>>>>
>>>>>>>>>>> Please create CRA for the Items needs refund
>>>>>>>>>>>
>>>>>>>>>>> 100148896_1
>>>>>>>>>>>
>>>>>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>>>>>
>>>>>>>>>>> 522.01 AED
>>>>>>>>>>>
>>>>>>>>>>> TC-TT42257885
>>>>>>>>>>> BNDL-B-TT9
>>>>>>>>>>>
>>>>>>>>>>> 110.9 AED
>>>>>>>>>>>
>>>>>>>>>>> Please create CRA for the Items needs refund
>>>>>>>>>>>
>>>>>>>>>>> 100163244_1
>>>>>>>>>>>
>>>>>>>>>>> -
>>>>>>>>>>>
>>>>>>>>>>> -
>>>>>>>>>>>
>>>>>>>>>>> TC-Y3173
>>>>>>>>>>>
>>>>>>>>>>> 59 AED
>>>>>>>>>>>
>>>>>>>>>>> Wrong color received
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jul 16, 2020 at 3:17 PM Zubair Wahid <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Yaseen
>>>>>>>>>>>
>>>>>>>>>>> Please create a new order for mentioned items including the
>>>>>>>>>>> wrong color item. We will dispatch them together.
>>>>>>>>>>>
>>>>>>>>>>> Hussain can you assist in creating the order again.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jul 16, 2020, 2:05 PM Yaseen Shaqra <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please update us up on the cases
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Jul 14, 2020 at 8:02 PM Yaseen Shaqra <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please find below the new issues that the customer is facing
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *100148896_1*, the customer did not receive the below items
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>>>>> TC-TT42257885
>>>>>>>>>>> BNDL-B-TT9
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *100143650*, The customer received damaged car seat
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> KSA-MD-BZ10504-01
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *100163244*, Wrong color received, the customer ordered blue
>>>>>>>>>>> and she received pink
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> TC-Y3173
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Zubair and Ahmed,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer has another issue now. For order # 100156825_2
>>>>>>>>>>> . She received part of the items, below items are missing:
>>>>>>>>>>>
>>>>>>>>>>> KSA-AT-NC-SPPL8
>>>>>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>>>>>> KSA-LALS-126G776_9m
>>>>>>>>>>> KSA-AIP-219307
>>>>>>>>>>> KSA-IA-11507089 ( received part of the bundle (84 picec rather
>>>>>>>>>>> than 168)
>>>>>>>>>>>
>>>>>>>>>>> Please dispatch asap customer is due on Tuesday
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>> Alaa
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> as discussed yesterday about dispatching the shipments, until
>>>>>>>>>>> not there are no records on the shipments
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer needs an answer today
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly check and advise
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Yes Asad
>>>>>>>>>>>
>>>>>>>>>>> I had spoken to Yaseen and sorted the issue
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Has this case been addressed?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>>
>>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>>> Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>>
>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>
>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>
>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From: *"Asad ." <[email-masked]>
>>>>>>>>>>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>>>>>>>>>>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>>>>>>>>>>> [email-masked]>
>>>>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>>>>> [email-masked]>, Hussain Firoz Miyagamwala <
>>>>>>>>>>> [email-masked]>, Alaa Musa <[email-masked]>, Ekta
>>>>>>>>>>> Jesswani <[email-masked]>, Amir Julkarnain <
>>>>>>>>>>> [email-masked]>, Sagar Khawani <[email-masked]>
>>>>>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Zubair, can you please address this immediately.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>>
>>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>>> Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>>
>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>
>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>
>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>>>>>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>>>>>>>>>>> *To: *Asad <[email-masked]>
>>>>>>>>>>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>>>>>>>>>>> [email-masked]>, customer care <[email-masked]>,
>>>>>>>>>>> Hussain Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>>>>>>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>, Amir
>>>>>>>>>>> Julkarnain <[email-masked]>, Sagar Khawani <
>>>>>>>>>>> [email-masked]>
>>>>>>>>>>> *Subject: *Urgent Cases
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Dear Asad
>>>>>>>>>>>
>>>>>>>>>>> We need your support here
>>>>>>>>>>>
>>>>>>>>>>> The customer is ordering frequently from us and her lifetime
>>>>>>>>>>> sales since April until today is 17,841.59 AED
>>>>>>>>>>>
>>>>>>>>>>> She is facing several issues with all the orders that she
>>>>>>>>>>> placed, and her due date is next week
>>>>>>>>>>>
>>>>>>>>>>> We need to solve all the issues below at the soonest:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> ·         23-Apr-2020 // 100142271_2: she received the below
>>>>>>>>>>> products damaged by the heat; we need your approval to refund the customer
>>>>>>>>>>> without collecting the             items as its damaged and there is no use
>>>>>>>>>>> to collect them (81.82AED)
>>>>>>>>>>>
>>>>>>>>>>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>>>>>>>>>>
>>>>>>>>>>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 –
>>>>>>>>>>> (31.50AED)
>>>>>>>>>>>
>>>>>>>>>>>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982
>>>>>>>>>>> – (31.50AED)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa
>>>>>>>>>>> but until today it is not shipped
>>>>>>>>>>>
>>>>>>>>>>>  we placed a new order for the customer *100167000*, without
>>>>>>>>>>> GT-CH02525 because it is OOS
>>>>>>>>>>>
>>>>>>>>>>> The customer wants a refund for the OOS product.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> ·        27-May-2020 // 100152219_2: The customer received a
>>>>>>>>>>> wrong product different than she ordered, she ordered MD-AC3120 (179 AED)
>>>>>>>>>>>
>>>>>>>>>>> but she received MD-AC3020 (139 AED), the customer is okay to
>>>>>>>>>>> refund the price different (40 AED) back to the same card that she used.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> ·         27-May-2020 // 100152219_4: The customer ordered
>>>>>>>>>>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>>>>>>>>>>> (23AED)
>>>>>>>>>>>
>>>>>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> ·         8-Jun-2020 // 100156825_2: The shipment is not
>>>>>>>>>>> dispatched yet with Barq
>>>>>>>>>>>
>>>>>>>>>>> ·         25-Jun-2020 // 100163244_1: The shipment is not
>>>>>>>>>>> dispatched yet with Barq
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Yaseen Mohammed*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Yaseen Mohammed*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Mohammed*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Mohammed*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>