Subject: Re: AWB# 2990813803 - SO# 700243538 << Reference ID: 64312888 >>
From: Ronald Gaviola <[email-masked]>
To: "Vithal Moolya (DHL AE)" <[email-masked]>
Cc: "ae.mumzworld" <[email-masked]>, "Hesham Hatem (DHL AE)" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Monica Saldanha (DHL AE)" <[email-masked]>
Date: Thu, 13 Aug 2020 12:42:40 +0400
List-Id: <ccteam.mumzworld.com>

Ok thanks Vithal!

Can you please come back to us by 3PM today, we need to get back to the
customer also.

Regards,
Ronald

On Thu, Aug 13, 2020 at 11:50 AM Vithal Moolya (DHL AE) <[email-masked]>
wrote:

> Hi Ronald
>
>
>
> I will write to the Clearance Manager for help, let us see if some
> exception can be done. Whatever the outcome and requirement we will keep
> you posted.
>
>
>
> *Regards*
>
> *Vithal* *Moolya*
> Manager - Key Account Desk
>
>
>
> *From:* [email-masked] [mailto:[email-masked]]
> *Sent:* Thursday, August 13, 2020 11:44
> *To:* [email-masked]; Hesham Hatem (DHL AE) <[email-masked]>
> *Cc:* [email-masked]; Hesham Hatem (DHL AE) <[email-masked]>;
> Vithal Moolya (DHL AE) <[email-masked]>; [email-masked];
> [email-masked]; Monica Saldanha (DHL AE) <[email-masked]>
> *Subject:* Re: AWB# 2990813803 - SO# 700243538 << Reference ID: 64312888
> >>
>
>
>
> Hi Ronald,
>
>
>
> Good day.
>
>
>
> The clearance process of the subject shipment could not be completed, as
> the consignee refused since she found Egypt customs procedures extremely
> complicated for her to clear the shipment.
>
>
>
> Customs provided a deadline of 30 days, to clear the shipment. Once the
> deadline is crossed, the shipment is returned back to origin. The mentioned
> deadline was already crossed, hence the shipment was processed for it's
> return back to origin.
>
>
>
> We are currently checking with our counter part in Egypt, on whether the
> return process can be stopped & if customs will accept to have the
> clearance restarted. However, there is no guarantee.
>
>
>
> I shall follow up closely & keep you posted, with the updates.
>
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
>
> *Khalid Khalfan*
>
> Key Account Advisor
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
>
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked]
> >> Subject: Re: AWB# 2990813803 - SO# 700243538
> >> Sent: Thu, 13 Aug 2020 10:58:31 UTC+04:00
> >>
> >>
>
> @Hesham Hatem (DHL AE) <[email-masked]>
>
>
> >>
>
> We are not getting the exact support that we need. Could you please
> intervene here and escalate directly to DHL egypt that we have to proceed
> with delivery.
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
> Regards,
>
> Ronald
>
>
> >>
>
>
> >>
>
> On Thu, Aug 13, 2020 at 10:00 AM Monica Saldanha (DHL AE) <
> [email-masked]> wrote:
> >>
>
> Dear Ronald
>
>
>
> Thanks for the email . I have responded on the subject shipment yesterday
> attached fyi
>
>
>
> As  per our destination  clearance team  the RTO was requested from
> consignee as she found Egypt customs procedures extremely complicated for
> her to clear the shipment , shipment will RTO via awb 4881166581within 30
> working days . Since the days consumed for RTO is on a higher side she has
> raised a complain as well at Egypt as to why the RTO PROCESS IS long .
>
>
>
> Now to hold the RTO PROCESS  Consignee has to  re-contact with DHL and
> advise directly  otherwise holding the RTO process is difficult
>
>
>
> Please follow up at your end to  contact with CNEE and advise final
> instructions.   Confirmation is awaited from your end .
>
>
>
> Monica Saldanha
>
> Sr Advisor Kad
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
>
>
> Phone: +971 4 2924118
>
> [[:removedImage(image001.png):]]
>
>
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> >> *Sent:* Wednesday, August 12, 2020 9:12 PM
> >> *To:* Radwa Ali <[email-masked]>; Monica Saldanha (DHL AE) <
> [email-masked]>; Hesham Hatem (DHL AE) <[email-masked]>;
> Vithal Moolya (DHL AE) <[email-masked]>
> >> *Cc:* Eugene Mugisa <[email-masked]>; customer care <
> [email-masked]>; ae.mumzworld <[email-masked]>
> >> *Subject:* Re: AWB# 2990813803 - SO# 700243538
>
>
>
> Hello Monica,
>
>
>
> Please update us her.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Wed, Aug 12, 2020 at 4:41 PM Ronald Gaviola <[email-masked]>
> wrote:
>
> +Monica Saldanha (DHL AE) <[email-masked]> +Hesham Hatem (DHL AE)
> <[email-masked]> +Vithal Moolya (DHL AE) <[email-masked]>
>
>
>
> As discussed on a call, the best solution here is to proceed with the
> delivery. Let's clear the shipment and deliver it to the customer.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Wed, Aug 12, 2020 at 2:39 PM Radwa Ali <[email-masked]> wrote:
>
> Hi Ronald and Eugene,
>
>
>
> Please advise what is causing the delay here? this is shipped since July
> 9th.
>
> She called DHL and they advised the shipment is in customs and they said
> the health department is refusing to release the package.
>
> She was advised to return it and that it will take 4 weeks.
>
> This is an item that has cost her 10,000 EGP and now we can't deliver it
> or refund it.
>
> Please advise on this ASAP.
>
> Return tracking number : 488166581
>
>
>
> *Radwa Ali*
> >> Customer Care Representative
> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> [[:removedImage(_WRD329.jpg):]]
>
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>
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