Subject: Re: Product inquiry - CYBEX-519000017 - SO # 600904175
From: "Asad ." <[email-masked]>
To: Radwa Ali <[email-masked]>, Ekta Jesswani <[email-masked]>
Cc: Maricel Sadurai <[email-masked]>, Leena <[email-masked]>, Simone van Geemen <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Thu, 13 Aug 2020 06:47:51 +0000
List-Id: <ccteam.mumzworld.com>

Hi Radwa, We need to apologies to the customer for the wrong information we gave. If customer wants to buy the item then we can source it but we cant source it for free. I suggest we offer a 100-150 AED gift voucher as an apology and good will gesture.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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From: Radwa Ali <[email-masked]>
Date: Wednesday, 12 August 2020 at 4:25 PM
To: Ekta Jesswani <[email-masked]>
Cc: Maricel Sadurai <[email-masked]>, Leena <[email-masked]>, Asad <[email-masked]>, Simone van Geemen <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Subject: Re: Product inquiry - CYBEX-519000017 - SO # 600904175

Hi Ekta and Leena,
Any updates here ?
We need to provide an update for the customer.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Tue, Aug 11, 2020 at 12:24 PM Ekta Jesswani <[email-masked]<mailto:[email-masked]>> wrote:
Looping @Leena<mailto:[email-masked]> for approval

The Cybex base is available in store and we need to pick it up for this customer - Order 600904175
The customer purchased Cybex Sirona Z i-Size Ferrari Car Seat Victory Black in June and was wrongly advised on live chat that the base is included with the car seat.
He is now following up on the delivery of the base as promised.

Value is AED 1049 and the item can be sourced in Mamas & Papas
Maricel, please confirm we can receive it asap.

@Asad<mailto:[email-masked]> The incorrect information was given to the customer by a LSM agent, despite the description clearly stating the base is NOT included.

Do we bill this to LSM?

Please advise.

Thanks

Regards,
Ekta

On Tue, 11 Aug 2020 at 12:10, Maricel Sadurai <[email-masked]<mailto:[email-masked]>> wrote:
Hi Radwa,

Retail price is AED 1049.00.

Thanks,

[Image removed by sender.]

On Tue, Aug 11, 2020 at 12:09 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Simone,
His wife is due in the next week so he is not will to wait.
@Maricel Sadurai<mailto:[email-masked]> what's the cost?
@Amir Julkarnain<mailto:[email-masked]>  Please confirm.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Mon, Aug 10, 2020 at 3:50 PM Simone van Geemen <[email-masked]<mailto:[email-masked]>> wrote:
HI all,

Just to let you know we are expecting our Cybex shipment to the UAE on 30th of August, if no delays at custom clearance. This includes the Base Z as well.
Kind regards,

From: Maricel Sadurai <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 10, 2020 3:24 PM
To: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Cc: Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Simone van Geemen <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Product inquiry - CYBEX-519000017 - SO # 600904175

Hi Radwa,

I received a call from the store and was informed that the item is available now.

Please let me know how to proceed on this.

Please note also that we can't source an item if the price is above AED150.00 unless it is approved by Leena.

Regards,

[Image removed by sender.]

On Sat, Aug 8, 2020 at 1:22 PM Maricel Sadurai <[email-masked]<mailto:[email-masked]>> wrote:
Hi Radwa,

As per the store they did not receive the item in their shipment.

Regards,

[Image removed by sender.]

On Fri, Aug 7, 2020 at 12:32 PM <[email-masked]<mailto:[email-masked]>> wrote:
Hi Maricel ,
Any updates ?

Best Regards,
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: Maricel Sadurai <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 23, 2020 1:20 PM
To: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Cc: Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Simone van Geemen <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: Product inquiry - CYBEX-519000017 - SO # 600904175

Hi Radwa,

As per the store they didn't receive yet their shipment.

Regards,

[Image removed by sender.]

On Wed, Jul 22, 2020 at 12:18 PM <[email-masked]<mailto:[email-masked]>> wrote:
Hi Maricel,
Any updates on this case ?

Best Regards,
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: Maricel Sadurai <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 14, 2020 8:00 PM
To: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Cc: Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Simone van Geemen <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: Product inquiry - CYBEX-519000017 - SO # 600904175

Hi Radwa,

Had tried to check in retail store but unfortunately its out of stock.

One store confirmed that they are expecting a shipment within this week and I informed them to give me an update once they received the product.

Regards,

On Tue, Jul 14, 2020 at 6:37 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Maricel,
Either of them is compatible with the item.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Tue, Jul 14, 2020 at 5:14 PM Maricel Sadurai <[email-masked]<mailto:[email-masked]>> wrote:
Hi Radwa,

Sorry I missed your email.

As per my understanding you required the Cybex Base -Z or Base Z one , kindly confirm?

Regards,

[Image removed by sender.]

On Tue, Jul 14, 2020 at 4:10 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Maricel,
Please advise ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Tue, Jun 30, 2020 at 6:36 PM <[email-masked]<mailto:[email-masked]>> wrote:
Hi Maricel,
Can we source either of the bases mentioned in  the thread ?

Base Z or Base Z-One
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: Simone van Geemen <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 30, 2020 5:06 PM
To: Sonja Strittmatter <[email-masked]<mailto:[email-masked]>>; Radwa Ali <[email-masked]<mailto:[email-masked]>>
Cc: Osmat El Mourad <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Amir Julkarnain <[email-masked]<mailto:[email-masked]>>
Subject: RE: Product inquiry - CYBEX-519000017 - SO # 600904175

Hi Sonja,
Thanks for the clarification for our team.

We’ll discuss pick up of our pending shipment separately on the existing email trail.

Regards,

From: Sonja Strittmatter <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 30, 2020 5:02 PM
To: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Cc: Simone van Geemen <[email-masked]<mailto:[email-masked]>>; Osmat El Mourad <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Amir Julkarnain <[email-masked]<mailto:[email-masked]>>
Subject: Product inquiry - CYBEX-519000017 - SO # 600904175

Dear all,

please see my answers below, written in Blue.
For further questions we stay at your disposal.

Best Regards
Sonja

Von: Osmat El Mourad <[email-masked]<mailto:[email-masked]>>
Gesendet: Dienstag, 30. Juni 2020 14:43
An: Sonja Strittmatter <[email-masked]<mailto:[email-masked]>>
Cc: Simone van Geemen <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Radwa Ali <[email-masked]<mailto:[email-masked]>>
Betreff: RE: Product inquiry - CYBEX-519000017 - SO # 600904175

Hi Sonja,

Hope all is fine,

Please can you look quickly at the below email and let me know:

  *   If there is any Base is compatible with the Sirona Z i-Size
Sonja: Base Z or Base Z-One (without rotating function) will work with the Sirona Z

  *   When will have their next order with the Base and when it’s expected to arrive to Dubai
Sonja: The Base Z for your back order # 535961 are already available – we are waiting for some other items to come to prepare full shipment. Therefore it would be possible to arrange pickup for express shipment/airfreight with a few pieces without problems. Just let me know if you´re interested in to arrange pickup for a few upfront and it can be organized at short notice.

Thank you,
Osmat

From: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 30, 2020 2:40 PM
To: Osmat El Mourad <[email-masked]<mailto:[email-masked]>>
Cc: Simone van Geemen <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Amir Julkarnain <[email-masked]<mailto:[email-masked]>>
Subject: Product inquiry - CYBEX-519000017 - SO # 600904175

Caution! External E-mail 注意! 外部邮件
Hi Osmat,

Appreciate your support with the issue below.
We have a customer who purchased the item (Cybex - Sirona Z i-Size Ferrari Car Seat - Victory Black ) and he was advised by mistake that it comes with the base.
Please advise as the base is out of stock everywhere, if there is not other base compatible with the item so we can recommend it.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

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