Subject: Re: Complaint about the driver - 600944813
From: Rukhsana Zafar <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Road Rider <[email-masked]>, Muhammad Ayoub <[email-masked]>, Hafiz Abdul Ghaffar <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Thu, 13 Aug 2020 10:30:46 +0400
List-Id: <ccteam.mumzworld.com>

On 13-08-2020 10:13 AM, Naib Khan wrote:

> +Road Rider +Muhammad Ayoub +Hafiz Abdul Ghaffar 
> 
> Dear Road Rider, 
> 
> Please always delivered orders in normal Times only unless some urgent order which confirmed by the customer OR Mumzworld team. 
> 
> Please stop delivered orders after 10 pm. 
> 
> Regards. 
> Naib 
> 
> On Thu, 13 Aug 2020 at 09:50, Mary Anne Agapito <[email-masked]> wrote: 
> 
>> Hi Rukhsana, 
>> 
>> We have a customer who complained that she received several messages last night past 12 midnight regarding the delivery of her order.  
>> 
>> Please inform your team to deliver and contact our customers in normal hours. We keep on receiving the same complaints about it all the time. 
>> 
>> Please ensure the delivery today without fail. 
>> 
>> @Eugene Mugisa @Naib Khan  - please assist 
>> 
>> Thank you
>> 
>> Warm Regards, 
>> 
>> Mary Anne Agapito
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com [1]
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Dear Team, 

we extremely apologize on that incident. we will take a strict action on
him very soon, we will follow up not repeating these type of mistakes
from our side.

-- 
Priyanka Jadhav 
Operations Cum Sales Coordinator
+ 971 565268107 

Links:
------
[1] http://www.mumzworld.com/