Subject: Re: Swap Order - 600945904
From: Mary Anne Agapito <[email-masked]>
To: Rukhsana Zafar <[email-masked]>, Naib Khan <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Muhammad Ayoub <[email-masked]>, Michael Rolle <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Thu, 13 Aug 2020 10:16:59 +0400
List-Id: <ccteam.mumzworld.com>

Hi Priyata,

Why the wrong item has not been collected despite the effort of informing
you ahead of time?

@Alina D'Souza <[email-masked]>  - please arrange the collection for
SO 600933736, replacement item has already been given

@lastmile <[email-masked]> @Naib Khan <[email-masked]>  -
please collect asap when CRA has already been done.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Aug 12, 2020 at 10:02 AM Rukhsana Zafar <[email-masked]>
wrote:

> On 12-08-2020 09:47 AM, Yaseen Shaqra wrote:
>
> Hi Rukhsana,
>
> Please note that the shipment was delivered but the item was not
> collected from the customer
>
> Kindly check and update us
>
>
> On Mon, Aug 10, 2020 at 5:45 PM Rukhsana Zafar <[email-masked]>
> wrote:
>
>> On 10-08-2020 05:26 PM, Mary Anne Agapito wrote:
>>
>> Hi Priyata,
>>
>> Thanks for the update.  Just don't forget to remind the driver to
>> collect the item from the customer.
>>
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Mon, Aug 10, 2020 at 5:11 PM Rukhsana Zafar <[email-masked]>
>> wrote:
>>
>>> On 10-08-2020 04:37 PM, Mary Anne Agapito wrote:
>>>
>>> Hi Priyata,
>>>
>>> Is this order - 600945904  already been delivered?
>>>
>>> Were you able to collect the item that needs to be returned to us?
>>>
>>> Please confirm. Thank you
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sat, Aug 8, 2020 at 11:23 AM Rukhsana Zafar <[email-masked]>
>>> wrote:
>>>
>>>> On 2020-08-07 23:08, Mary Anne Agapito wrote:
>>>>
>>>> Hi Team,
>>>>
>>>> The customer will return an item in exchange for the new one that your
>>>> driver will deliver.
>>>>
>>>> Kindly inform your driver to collect it and return it back to our
>>>> warehouse.
>>>>
>>>> @Returns.fc <[email-masked]> @Michael Rolle
>>>> <[email-masked]> @Denmark A <[email-masked]> -
>>>> this is in relation to SO 600933736, replacement has already been given
>>>> under SO 600945904, just put the item back to stock.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> Dear Mary ,
>>>>
>>>> We will check it once again and return it back to the warehouse.
>>>>
>>>> Thank you
>>>>
>>>>
>>>> Priyata
>>>> Operations Cum Sales Coordinator
>>>> + 971 565268297
>>>>
>>> Dear Team,
>>>
>>> The order is not delivered yet.
>>>
>>> I just got the confirmation from the customer that she wants her order
>>> to be delivered.But the location was incorrect before.We will try to
>>> deliver it asap.
>>>
>>> Villa 50,Area Nazmat
>>>
>>> Abu Dhabi,Reem Island
>>> -- Thank you
>>> *Priyata Rai*
>>> Operations Cum Sales Coordinator
>>> + 971 565268297
>>>
>> Dear Mary ,
>>
>> Noted with Thanks,
>> --
>> *Priyata Rai*
>> Operations Cum Sales Coordinator
>> + 971 565268297
>>
>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> Dear Team,
>
> I have check with driver and customer also driver delivered the shipment
> and customer received it,
> Thanks & Regards
> *Priyanka Jadhav*
> Operations Cum Sales Coordinator
> + 971 565268107
>