Subject: Re: AWB# 2990813803 - SO# 700243538
From: Ronald Gaviola <[email-masked]>
To: Radwa Ali <[email-masked]>, "Monica Saldanha (DHL AE)" <[email-masked]>, "Hesham Hatem (DHL AE)" <[email-masked]>, "Vithal Moolya (DHL AE)" <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, "ae.mumzworld" <[email-masked]>
Date: Wed, 12 Aug 2020 16:41:37 +0400
List-Id: <ccteam.mumzworld.com>

+Monica Saldanha (DHL AE) <[email-masked]> +Hesham Hatem (DHL AE)
<[email-masked]> +Vithal Moolya (DHL AE) <[email-masked]>

As discussed on a call, the best solution here is to proceed with the
delivery. Let's clear the shipment and deliver it to the customer.

Regards,
Ronald

On Wed, Aug 12, 2020 at 2:39 PM Radwa Ali <[email-masked]> wrote:

> Hi Ronald and Eugene,
>
> Please advise what is causing the delay here? this is shipped since July
> 9th.
> She called DHL and they advised the shipment is in customs and they said
> the health department is refusing to release the package.
> She was advised to return it and that it will take 4 weeks.
> This is an item that has cost her 10,000 EGP and now we can't deliver it
> or refund it.
> Please advise on this ASAP.
> Return tracking number : 488166581
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>