Subject: RE: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266
From: "Ivy" <[email-masked]>
To: "'Denmark A'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>
Cc: "'Angeli Fontillas'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Anas nazzal'" <[email-masked]>, "'Abel'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Mostafa saad'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Ashley Fernandes'" <[email-masked]>, "'Rovie'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Uae Lastmile'" <[email-masked]>, "'Michaela Manibo'" <[email-masked]>
Date: Wed, 12 Aug 2020 16:13:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

We are not aware that there is transportation issues and everyday we have delivery to your warehouse which you can handover this item to our driver. I have sent an email last 9th Aug asking if the item was handover to our driver and we didn’t receive any info if it was handover or not.

Anyway, we will send the replacement tomorrow. Appreciate if you can collect the item from the customer and send it back to our warehouse.

Thank you!

Best regards,

Ivy Czarina Rosel

Online Sales Executive

Mob:                     +971 55 248 1227

Dir:                         +971 4 247 6754

Email:                     <mailto:[email-masked]> [email-masked]

Website:               <http://www.algt-me.com/> www.algt-me.com

Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.

 

 

From: Denmark A [mailto:[email-masked]] 
Sent: Wednesday, August 12, 2020 4:02 PM
To: Abdelmohsen basha
Cc: Angeli Fontillas; Michael Rolle; Anas nazzal; Abel; Returns.fc; Mostafa saad; customer care; Ashley Fernandes; Rovie; Alina D'Souza; Ivy; Uae Lastmile; Michaela Manibo
Subject: Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266

Dear Abdelmohsen, 

For 3 consecutive days the vendor refused to accept the item due to transportation issues and every time we sent the defective item, the driver told us they will collect it tomorrow. 

@Ivy <mailto:[email-masked]>  Please assist us here customer need a replacement ASAP, thank you. 

Regards, 

Den mark

On Wed, Aug 12, 2020 at 3:51 PM Abdelmohsen basha <[email-masked] <mailto:[email-masked]> > wrote:

@Michael Rolle <mailto:[email-masked]>  Why haven't we made a reshipment yet ? 

 

On Wed, 12 Aug 2020 at 14:39, Angeli Fontillas <[email-masked] <mailto:[email-masked]> > wrote:

Hello Denmark,

May we have an update on this please?

Customer is following up and can no longer wait, she is requesting a refund now or store credit .

Please advise,  

On Wed, 12 Aug 2020 at 12:31, Michaela Manibo <[email-masked] <mailto:[email-masked]> > wrote:

Team,

May we have the update on this order?

Customer has not received it til now,

Thanks 

 

On Sun, Aug 9, 2020 at 3:43 PM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Anas, 

Item will be dispatched tomorrow. 

Regards, 

Den mark 

On Sun, Aug 9, 2020 at 3:42 PM Anas nazzal <[email-masked] <mailto:[email-masked]> > wrote:

Dear Demark,

Please confirm.

Best regards,

Anas Nazzal

On Sun, Aug 9, 2020 at 2:35 PM Ivy <[email-masked] <mailto:[email-masked]> > wrote:

Hi Anas,

Please let us know if your team handover the item to our driver.

Thank you!

Best regards,

Ivy Czarina Rosel

Online Sales Executive

Mob:                     +971 55 248 1227

Dir:                         +971 4 247 6754

Email:                     <mailto:[email-masked]> [email-masked]

Website:               <http://www.algt-me.com/> www.algt-me.com

Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.

 

From: Anas nazzal [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Sunday, August 9, 2020 2:16 PM
To: Denmark A
Cc: Abel; Michaela Manibo; Returns.fc; Ivy; Mostafa saad; customer care; Ashley Fernandes; Rovie; Alina D'Souza
Subject: Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266

Dear Denmark,

Kindly assist with the below customer as she called again to follow up.

Best Regards,

Anas Nazzal 

On Sun, Aug 9, 2020 at 10:01 AM Hyacinth Joyce <[email-masked] <mailto:[email-masked]> > wrote:

Hi team,

@Abel <mailto:[email-masked]>  Thank you for the update.

@Denmark A <mailto:[email-masked]>  The customer advised that the item has been collected. Kindly do the needful to proceed with the replacement.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sat, 8 Aug 2020 at 15:45, Abel <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Kindly collect the unit w/ box so we can replace it with new one.

Thanks and regards,

Abel

From: Michaela Manibo [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Thursday, August 6, 2020 6:59 PM
To: Abel <[email-masked] <mailto:[email-masked]> >
Cc: Denmark A <[email-masked] <mailto:[email-masked]> >; Ivy <[email-masked] <mailto:[email-masked]> >; Hyacinth Joyce <[email-masked] <mailto:[email-masked]> >; Mostafa saad <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Ashley Fernandes <[email-masked] <mailto:[email-masked]> >; Rovie <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Mary Anne Agapito <[email-masked] <mailto:[email-masked]> >
Subject: Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266

Team, 

The customer is extremely insisting on getting a working item. She wanted the whole item replaced,

Please assist . 

 

On Thu, Aug 6, 2020 at 3:41 PM Abel <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

We can change the power motor base but for the accessories we cant because there are no warranty for all accessories.

 

Thanks and regards,

Abel

SC Technician

From: Michaela Manibo [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Thursday, August 6, 2020 1:24 PM
To: Denmark A <[email-masked] <mailto:[email-masked]> >
Cc: Abel <[email-masked] <mailto:[email-masked]> >; Ivy <[email-masked] <mailto:[email-masked]> >; Hyacinth Joyce <[email-masked] <mailto:[email-masked]> >; Mostafa saad <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Ashley Fernandes <[email-masked] <mailto:[email-masked]> >; Rovie <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Mary Anne Agapito <[email-masked] <mailto:[email-masked]> >
Subject: Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266

Team, 

As per the customer, the machine - power base itself is damaged - extraction blade is causing leaking liquid causing damage to the machine.  Please advise as the customer wants replacement on this item. 

 

On Wed, Aug 5, 2020 at 4:53 PM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Abel,

Thank you for your information.

@Hyacinth Joyce <mailto:[email-masked]>   please coordinate with customer for the above updates from the Vendor.

Best Regards,

MIchael R.

On Mon, Aug 3, 2020 at 3:44 PM Abel <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

If the power motor base is the one that is damaged we can replace it with a new one. However if the blade assembly is the one that is damage, kindly remind the customer about our warranty policy.

Thanks and regards,

Abel

From: Ivy [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Monday, August 3, 2020 3:36 PM
To: 'Abel' <[email-masked] <mailto:[email-masked]> >
Cc: 'Hyacinth Joyce' <[email-masked] <mailto:[email-masked]> >; 'Mostafa saad' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Ashley Fernandes' <[email-masked] <mailto:[email-masked]> >; 'Rovie' <[email-masked] <mailto:[email-masked]> >; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Mary Anne Agapito' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266

Hi Abel,

Please advise.

Thank you!

Best regards,

Ivy Czarina Rosel

Online Sales Executive

Mob:                     +971 55 248 1227

Dir:                         +971 4 247 6754

Email:                     <mailto:[email-masked]> [email-masked]

Website:               <http://www.algt-me.com/> www.algt-me.com

Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.

 

 

From: Mary Anne Agapito [mailto:[email-masked]] 
Sent: Monday, August 3, 2020 3:17 PM
To: Ivy
Cc: Hyacinth Joyce; Mostafa saad; Returns.fc; Denmark A; customer care; Ashley Fernandes; Rovie; Abel; Alina D'Souza
Subject: Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266

Hi Ivy,

As per the customer, this is the second time she had an issue with the item. She doesn't want t it to be repaired but wants a replacement instead.

Please assist. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Mon, Jul 27, 2020 at 12:52 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

@Mostafa saad <mailto:[email-masked]>  please arange for the item its stil with couriers.

@Denmark A <mailto:[email-masked]>  Please label it FOR REPAIR C/O ABEL (URGENT)., keep us posted

Regards,

Alina

 

On Sun, Jul 26, 2020 at 1:46 PM Hyacinth Joyce <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

@Ivy <mailto:[email-masked]>  Thank you for the update.

@Returns.fc <mailto:[email-masked]>  / @Denmark A <mailto:[email-masked]>  / @Alina D'Souza <mailto:[email-masked]>  Kindly do the needful, email follow up sent about the collection.

Thank you.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sun, 26 Jul 2020 at 13:36, Ivy <[email-masked] <mailto:[email-masked]> > wrote:

Hi,

Kindly collect the item and handover to our driver. Please label it FOR REPAIR C/O ABEL (URGENT).

Thank you!

Best regards,

Ivy Czarina Rosel

Online Sales Executive

Mob:                     +971 55 248 1227

Dir:                         +971 4 247 6754

Email:                     <mailto:[email-masked]> [email-masked]

Website:               <http://www.algt-me.com/> www.algt-me.com

Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.

 

 

From: Hyacinth Joyce [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Sunday, July 26, 2020 12:51 PM
To: Rovie; Ivy
Cc: customer care; Ashley Fernandes; Returns.fc; Denmark A; Alina D'Souza
Subject: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266

Hi team,

The customer with the above order number purchased the below item in Feb 2020.

600711266

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=946406> AL-NB9-1012

NutriBullet Pro Series 10pcs Set 900W

1

The customer reported and shared the below:

-a liquid is coming out from the bottom part

-it is not mixing well 

-milling blade is seriously scratched

 

 

 

Kindly check and advise ASAP.

Please note that the item is needed by the customer on Wednesday because they will be out for vacation and would bring the item with them.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

-- 

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: angeli <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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