Subject: RE: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED
From: Mark Anthony <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: Denmark A <[email-masked]>, Hazaroddin Syed Ibrahim <[email-masked]>, TTC-Ecommerce-UAE <[email-masked]>, Amir Demian <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Furqan <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>
Date: Wed, 12 Aug 2020 11:22:51 +0000
List-Id: <ccteam.mumzworld.com>

Hi Basha,
As per below mail from your team, he checked the item and there is no damage indicated. Anyhow, as our support we will accept the item for our further checking. But we will not take it as a return if we found that the item been used and not faulty item.

Going forward, pls provide us the reason of damage, photo and proof of purchase for us to evaluate your damage report.

Regards,
Mark
From: Abdelmohsen basha <[email-masked]>
Sent: Wednesday, August 12, 2020 1:02 PM
To: Mark Anthony <[email-masked]>
Cc: Denmark A <[email-masked]>; Hazaroddin Syed Ibrahim <[email-masked]>; TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Furqan <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>
Subject: Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED

Hello Mark,

Kindly accept shipping the item to your premises so better inspection can take place.

Thanks

On Sun, 12 Jul 2020 at 09:38, Abdelmohsen basha <[email-masked]<mailto:[email-masked]>> wrote:
Hello Mark,

I personally check the item and no damage is indicated by sight, may be some kind of technical damage, I prefer you evaluate this by yourself.

Thanks

On Sun, 12 Jul 2020 at 08:36, Mark Anthony <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Thank you for your email.
As I have mentioned to you previously, pls provide the specific damage and date of purchase. We cannot just accept the item without an idea regarding on the damage of the item.

Best Regards,

www.toytriangle.com<http://www.toytriangle.com/>

<https://www.facebook.com/ToyTriangle/>        <https://www.instagram.com/toytriangle/>     <https://www.youtube.com/ttcmena>     <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>     <https://twitter.com/toytriangle>   <https://www.snapchat.com/add/toytriangle>
Mark Aclan

M: +971 56 919 8799
T: +971 4 286 90 95   Ex: 628   F: +971 4 286 90 97
P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
ISO 9001:2008 Certified Company, Member of Saudi Quality Council

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 12, 2020 8:22 AM
To: Mark Anthony <[email-masked]<mailto:[email-masked]>>
Cc: Hazaroddin Syed Ibrahim <[email-masked]<mailto:[email-masked]>>; TTC-Ecommerce-UAE <[email-masked]<mailto:[email-masked]>>; Amir Demian <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Furqan <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED

Dear Mark,

Please update .

Regards,
Den mark

On Sat, Jul 11, 2020 at 10:13 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mark,

Please accept and evaluate the item further.

Regards,
Den mark

On Thu, Jul 9, 2020 at 2:33 PM Mark Anthony <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denamrk,

Were you able to tell us what’s the specific damage?

Best Regards,

www.toytriangle.com<http://www.toytriangle.com/>

<https://www.facebook.com/ToyTriangle/>        <https://www.instagram.com/toytriangle/>     <https://www.youtube.com/ttcmena>     <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>     <https://twitter.com/toytriangle>   <https://www.snapchat.com/add/toytriangle>
Mark Aclan

M: +971 56 919 8799
T: +971 4 286 90 95   Ex: 628   F: +971 4 286 90 97
P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
ISO 9001:2008 Certified Company, Member of Saudi Quality Council

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 09, 2020 12:35 PM
To: Hazaroddin Syed Ibrahim <[email-masked]<mailto:[email-masked]>>; TTC-Ecommerce-UAE <[email-masked]<mailto:[email-masked]>>; Amir Demian <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Furqan <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Customer comment : DAMAGED

We appreciate your support in this matter, Thank you.

Regards,
Den mark