Subject: Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266
From: Angeli Fontillas <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Abel <[email-masked]>, "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>, customer care <[email-masked]>, Ashley Fernandes <[email-masked]>, Rovie <[email-masked]>, "Alina D'Souza" <[email-masked]>, Ivy <[email-masked]>, Uae Lastmile <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Wed, 12 Aug 2020 14:38:54 +0400
List-Id: <ccteam.mumzworld.com>

Hello Denmark,

May we have an update on this please?

Customer is following up and can no longer wait, she is requesting a refund
now or store credit .

Please advise,

On Wed, 12 Aug 2020 at 12:31, Michaela Manibo <[email-masked]>
wrote:

> Team,
>
> May we have the update on this order?
>
> Customer has not received it til now,
>
> Thanks
>
>
>
> On Sun, Aug 9, 2020 at 3:43 PM Denmark A <[email-masked]> wrote:
>
>> Dear Anas,
>>
>> Item will be dispatched tomorrow.
>>
>> Regards,
>> Den mark
>>
>> On Sun, Aug 9, 2020 at 3:42 PM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Demark,
>>>
>>> Please confirm.
>>>
>>> Best regards,
>>> Anas Nazzal
>>>
>>> On Sun, Aug 9, 2020 at 2:35 PM Ivy <[email-masked]> wrote:
>>>
>>>> Hi Anas,
>>>>
>>>>
>>>>
>>>> Please let us know if your team handover the item to our driver.
>>>>
>>>>
>>>>
>>>> Thank you!
>>>>
>>>>
>>>>
>>>> Best regards,
>>>>
>>>>
>>>>
>>>> Ivy Czarina Rosel
>>>>
>>>> Online Sales Executive
>>>>
>>>>
>>>>
>>>> Mob:                     +971 55 248 1227
>>>>
>>>> Dir:                         +971 4 247 6754
>>>>
>>>> Email:                    [email-masked]
>>>>
>>>> Website:              www.algt-me.com
>>>>
>>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Anas nazzal [mailto:[email-masked]]
>>>> *Sent:* Sunday, August 9, 2020 2:16 PM
>>>> *To:* Denmark A
>>>> *Cc:* Abel; Michaela Manibo; Returns.fc; Ivy; Mostafa saad; customer
>>>> care; Ashley Fernandes; Rovie; Alina D'Souza
>>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>> 600711266
>>>>
>>>>
>>>>
>>>> Dear Denmark,
>>>>
>>>>
>>>>
>>>> Kindly assist with the below customer as she called again to follow up.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Anas Nazzal
>>>>
>>>>
>>>>
>>>> On Sun, Aug 9, 2020 at 10:01 AM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi team,
>>>>
>>>>
>>>>
>>>> @Abel <[email-masked]> Thank you for the update.
>>>>
>>>>
>>>>
>>>> @Denmark A <[email-masked]> The customer advised that the item
>>>> has been collected. Kindly do the needful to proceed with the replacement.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, 8 Aug 2020 at 15:45, Abel <[email-masked]> wrote:
>>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> Kindly collect the unit w/ box so we can replace it with new one.
>>>>
>>>>
>>>>
>>>> Thanks and regards,
>>>>
>>>>
>>>>
>>>> Abel
>>>>
>>>>
>>>>
>>>> *From:* Michaela Manibo [mailto:[email-masked]]
>>>> *Sent:* Thursday, August 6, 2020 6:59 PM
>>>> *To:* Abel <[email-masked]>
>>>> *Cc:* Denmark A <[email-masked]>; Ivy <[email-masked]>;
>>>> Hyacinth Joyce <[email-masked]>; Mostafa saad <
>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>> customer care <[email-masked]>; Ashley Fernandes <
>>>> [email-masked]>; Rovie <[email-masked]>; Alina D'Souza <
>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>> 600711266
>>>>
>>>>
>>>>
>>>> Team,
>>>>
>>>> The customer is extremely insisting on getting a working item. She
>>>> wanted the whole item replaced,
>>>>
>>>> Please assist .
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Aug 6, 2020 at 3:41 PM Abel <[email-masked]> wrote:
>>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> We can change the power motor base but for the accessories we cant
>>>> because there are no warranty for all accessories.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thanks and regards,
>>>>
>>>>
>>>>
>>>> Abel
>>>>
>>>> SC Technician
>>>>
>>>>
>>>>
>>>> *From:* Michaela Manibo [mailto:[email-masked]]
>>>> *Sent:* Thursday, August 6, 2020 1:24 PM
>>>> *To:* Denmark A <[email-masked]>
>>>> *Cc:* Abel <[email-masked]>; Ivy <[email-masked]>; Hyacinth Joyce <
>>>> [email-masked]>; Mostafa saad <[email-masked]>;
>>>> Returns.fc <[email-masked]>; customer care <
>>>> [email-masked]>; Ashley Fernandes <[email-masked]>; Rovie <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Mary Anne
>>>> Agapito <[email-masked]>
>>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>> 600711266
>>>>
>>>>
>>>>
>>>> Team,
>>>>
>>>> As per the customer, the machine - power base itself is damaged -
>>>> extraction blade is causing leaking liquid causing damage to the machine.
>>>> Please advise as the customer wants replacement on this item.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Aug 5, 2020 at 4:53 PM Denmark A <[email-masked]> wrote:
>>>>
>>>> Dear Abel,
>>>>
>>>>
>>>>
>>>> Thank you for your information.
>>>>
>>>>
>>>>
>>>> @Hyacinth Joyce <[email-masked]>  please coordinate with customer
>>>> for the above updates from the Vendor.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>> MIchael R.
>>>>
>>>>
>>>>
>>>> On Mon, Aug 3, 2020 at 3:44 PM Abel <[email-masked]> wrote:
>>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> If the power motor base is the one that is damaged we can replace it
>>>> with a new one. However if the blade assembly is the one that is damage,
>>>> kindly remind the customer about our warranty policy.
>>>>
>>>>
>>>>
>>>> Thanks and regards,
>>>>
>>>>
>>>>
>>>> Abel
>>>>
>>>>
>>>>
>>>> *From:* Ivy [mailto:[email-masked]]
>>>> *Sent:* Monday, August 3, 2020 3:36 PM
>>>> *To:* 'Abel' <[email-masked]>
>>>> *Cc:* 'Hyacinth Joyce' <[email-masked]>; 'Mostafa saad' <
>>>> [email-masked]>; 'Returns.fc' <[email-masked]>;
>>>> 'Denmark A' <[email-masked]>; 'customer care' <
>>>> [email-masked]>; 'Ashley Fernandes' <[email-masked]>;
>>>> 'Rovie' <[email-masked]>; 'Alina D'Souza' <[email-masked]>;
>>>> 'Mary Anne Agapito' <[email-masked]>
>>>> *Subject:* RE: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>> 600711266
>>>>
>>>>
>>>>
>>>> Hi Abel,
>>>>
>>>>
>>>>
>>>> Please advise.
>>>>
>>>>
>>>>
>>>> Thank you!
>>>>
>>>>
>>>>
>>>> Best regards,
>>>>
>>>>
>>>>
>>>> Ivy Czarina Rosel
>>>>
>>>> Online Sales Executive
>>>>
>>>>
>>>>
>>>> Mob:                     +971 55 248 1227
>>>>
>>>> Dir:                         +971 4 247 6754
>>>>
>>>> Email:                    [email-masked]
>>>>
>>>> Website:              www.algt-me.com
>>>>
>>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mary Anne Agapito [mailto:[email-masked]
>>>> <[email-masked]>]
>>>> *Sent:* Monday, August 3, 2020 3:17 PM
>>>> *To:* Ivy
>>>> *Cc:* Hyacinth Joyce; Mostafa saad; Returns.fc; Denmark A; customer
>>>> care; Ashley Fernandes; Rovie; Abel; Alina D'Souza
>>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>> 600711266
>>>>
>>>>
>>>>
>>>> Hi Ivy,
>>>>
>>>>
>>>>
>>>> As per the customer, this is the second time she had an issue with the
>>>> item. She doesn't want t it to be repaired but wants a replacement instead.
>>>>
>>>>
>>>>
>>>> Please assist. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jul 27, 2020 at 12:52 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>> @Mostafa saad <[email-masked]> please arange for the item its
>>>> stil with couriers.
>>>>
>>>>
>>>>
>>>> @Denmark A <[email-masked]> Please label it FOR REPAIR C/O ABEL
>>>> (URGENT)., keep us posted
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Alina
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Jul 26, 2020 at 1:46 PM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> @Ivy <[email-masked]> Thank you for the update.
>>>>
>>>>
>>>>
>>>> @Returns.fc <[email-masked]> / @Denmark A
>>>> <[email-masked]> / @Alina D'Souza <[email-masked]> Kindly
>>>> do the needful, email follow up sent about the collection.
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, 26 Jul 2020 at 13:36, Ivy <[email-masked]> wrote:
>>>>
>>>> Hi,
>>>>
>>>>
>>>>
>>>> Kindly collect the item and handover to our driver. Please label it FOR
>>>> REPAIR C/O ABEL (URGENT).
>>>>
>>>>
>>>>
>>>> Thank you!
>>>>
>>>>
>>>>
>>>> Best regards,
>>>>
>>>>
>>>>
>>>> Ivy Czarina Rosel
>>>>
>>>> Online Sales Executive
>>>>
>>>>
>>>>
>>>> Mob:                     +971 55 248 1227
>>>>
>>>> Dir:                         +971 4 247 6754
>>>>
>>>> Email:                    [email-masked]
>>>>
>>>> Website:              www.algt-me.com
>>>>
>>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>>>> *Sent:* Sunday, July 26, 2020 12:51 PM
>>>> *To:* Rovie; Ivy
>>>> *Cc:* customer care; Ashley Fernandes; Returns.fc; Denmark A; Alina
>>>> D'Souza
>>>> *Subject:* Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>> 600711266
>>>>
>>>>
>>>>
>>>> Hi team,
>>>>
>>>>
>>>>
>>>> The customer with the above order number purchased the below item in
>>>> Feb 2020.
>>>>
>>>>
>>>>
>>>>
>>>> 600711266
>>>>
>>>> AL-NB9-1012
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=946406>
>>>>
>>>> NutriBullet Pro Series 10pcs Set 900W
>>>>
>>>> 1
>>>>
>>>>
>>>>
>>>> The customer reported and shared the below:
>>>>
>>>> -a liquid is coming out from the bottom part
>>>>
>>>> -it is not mixing well
>>>>
>>>> -milling blade is seriously scratched
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Kindly check and advise ASAP.
>>>>
>>>>
>>>>
>>>> Please note that the item is needed by the customer on Wednesday
>>>> because they will be out for vacation and would bring the item with them.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE