Subject: Re: COLLECTION UPDATE 600830101 - 4020949516 / CBJ200709606902 << Reference ID: 58845153 >>
From: Amir Julkarnain <[email-masked]>
To: Eugene Mugisa <[email-masked]>, "Hesham Hatem (DHL AE)" <[email-masked]>
Cc: Alaa Musa <[email-masked]>, "ae.mumzworld" <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, Ronald Gaviola <[email-masked]>, Moataz Salah El Din <[email-masked]>, customer care <[email-masked]>
Date: Wed, 12 Aug 2020 08:32:39 +0400
List-Id: <ccteam.mumzworld.com>

Hello Eugene and Hesham,

Any update here?

@Hesham Hatem (DHL AE) <[email-masked]> , Are we able to contact the
customer? kindly ensure that this will be done today without fail.

Best regards

On Tue, 11 Aug 2020 at 19:12, Eugene Mugisa <[email-masked]> wrote:

> @Hesham Hatem (DHL AE) <[email-masked]> @ae.mumzworld
> <[email-masked]>
>
>
>
> Please confirm if the customer has been contacted and collection arranged
> for today as agreed.
>
>
>
> @Amir Julkarnain <[email-masked]>
>
>
>
> Confirm with customer once you receive feedback.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Amir Julkarnain <[email-masked]>
> *Sent:* Tuesday, August 11, 2020 4:34 PM
> *To:* Alaa Musa <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Hesham Hatem (DHL AE) <[email-masked]>
> *Cc:* ae.mumzworld <[email-masked]>; Mary Anne Agapito <
> [email-masked]>; Mohanad Abououf (DHL AE) <[email-masked]>;
> Ronald Gaviola <[email-masked]>; Moataz Salah El Din <
> [email-masked]>; customer care <[email-masked]>
> *Subject:* Re: COLLECTION UPDATE 600830101 - 4020949516 / CBJ200709606902
> << Reference ID: 58845153 >>
>
>
>
> @[email-masked] <[email-masked]> ,
>
>
>
> Can you let us know when can this be collected from the customer as she is
> following up constantly.
>
>
>
> Looking forward to hearing from you
>
>
>
> Best Regards
>
>
>
> On Tue, 11 Aug 2020 at 14:45, Alaa Musa <[email-masked]> wrote:
>
> Dear team,
>
>
>
> Please find the attachment below.
>
>
>
> Regards,
>
> Alaa
>
>
>
>
>
> On Tue, 11 Aug 2020 at 14:31, Eugene Mugisa <[email-masked]> wrote:
>
> Thanks @Hesham Hatem (DHL AE) <[email-masked]>!
>
>
>
> + @Alaa Musa <[email-masked]>
>
>
>
> Please share the invoice in the DHL system.
>
>
>
> Lets please contact this customer and close this today.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Hesham Hatem (DHL AE) <[email-masked]>
> *Sent:* Tuesday, August 11, 2020 2:10 PM
> *To:* Eugene Mugisa <[email-masked]>; ae.mumzworld <
> [email-masked]>; Mary Anne Agapito <[email-masked]>; Alaa
> Musa <[email-masked]>
> *Cc:* Amir Julkarnain <[email-masked]>; Mohanad Abououf (DHL AE) <
> [email-masked]>; Ronald Gaviola <[email-masked]>; Moataz
> Salah El Din <[email-masked]>; customer care <[email-masked]>
> *Subject:* RE: COLLECTION UPDATE 600830101 - 4020949516 / CBJ200709606902
> << Reference ID: 58845153 >>
>
>
>
> Hi Eugene,
>
>
>
> While creating the return air waybill the system will allow to create an
> invoice also and this is a customs requirement.
>
>
>
> In case the customer will have a printing facility they can print and hand
> over to DHL else share it with us and we will request our operations team
> to assist.
>
>
>
> Hi Khalid,
>
>
>
> Please monitor and coordinate to have the collection done ASAP.
>
>
>
> Regards,
>
>
>
> *Hesham* *Hatem*
> Major Accounts Manager
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
>
> Phone: +971 4 2924858
> Mobile: +971 50 1898588
>
> <http://hcoronavirus.dhl/>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Eugene Mugisa [mailto:[email-masked] <[email-masked]>]
>
> *Sent:* 11 August 2020 13:28
> *To:* ae.mumzworld <[email-masked]>; Mary Anne Agapito <
> [email-masked]>; Hesham Hatem (DHL AE) <[email-masked]>;
> Alaa Musa <[email-masked]>
> *Cc:* Amir Julkarnain <[email-masked]>; Mohanad Abououf (DHL AE) <
> [email-masked]>; Ronald Gaviola <[email-masked]>; Moataz
> Salah El Din <[email-masked]>; customer care <[email-masked]>
> *Subject:* RE: COLLECTION UPDATE 600830101 - 4020949516 / CBJ200709606902
> << Reference ID: 58845153 >>
>
>
>
> Khalid,
>
>
>
> Why is this being complicated for the customer?
>
>
>
> @[email-masked] <[email-masked]>
>
>
>
> Does this happen for each collection? Customer will definitely not create
> an invoice for his return shipment/
>
>
>
> @[email-masked] <[email-masked]>
>
>
>
> Can you please confirm if the AWB was created for the collection. If so,
> please share the aWB number.
>
>
>
> Also get the invoice of the item from NS and share with DHL
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Monday, August 10, 2020 9:41 PM
> *To:* [email-masked]
> *Cc:* [email-masked]; [email-masked]; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> [email-masked]; [email-masked]
> *Subject:* Re: COLLECTION UPDATE 600830101 - 4020949516 / CBJ200709606902
> << Reference ID: 58845153 >>
>
>
>
> Hi Magapito,
>
>
>
> Good day.
>
>
>
> The shipper must provide the courier with the waybill & invoice copies.
> These are mandatory requirements for the collection.
>
>
>
> Is the waybill & invoice copies ready with the shipper ? Please confirm.
>
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
>
> *Khalid Khalfan*
>
> Key Account Advisor
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
>
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Subject: Re: COLLECTION UPDATE 600830101 - 4020949516 / CBJ200709606902
> << Reference ID: 58845153 >>
> >> Sent: Sun, 09 Aug 2020 15:35:43 UTC+04:00
> >>
> >>
>
> Hi Team,
>
>
> >>
>
> The customer called, the driver came today and asking for a form
> otherwise, he will not collect it.
>
>
> >>
>
> What form are you referring to?
>
>
> >>
>
> Please arrange the collection as agreed the soonest possible time.
>
>
> >>
>
> Thank you
>
> Warm Regards,
>
>
> *>> *
>
> *Mary Anne Agapito*
> >> Customer Care Representative
> >> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>  │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
> On Mon, Aug 3, 2020 at 9:21 PM ae.mumzworld via customer care <
> [email-masked]> wrote:
> >>
>
> Hi Amir,
>
>
> >>
>
> Good day.
>
>
> >>
>
> No updates yet, due to the EID holidays in Oman. Origin will be resuming
> on 8th Aug.
>
>
> >>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
> >>
>
> *Khalid Khalfan*
>
> Key Account Advisor
>
>
> >>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
> >>
>
> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
> >>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked],
> [email-masked]
> >> Subject: Re: COLLECTION UPDATE 600830101 - 4020949516 / CBJ200709606902
> << Reference ID: 58845153 >>
> >> Sent: Wed, 29 Jul 2020 15:21:38 UTC+04:00
> >>
> >>
>
> Hello Jestin,
>
>
> >>
>
> I spoke to the customer and she is still waiting for the collection. She
> said that the items are ready for collection.
>
>
> >>
>
> Kindly prioritize this and ensure collection will be done asap.
>
>
> >>
>
> Best regards
>
>
> >>
>
> On Tue, 28 Jul 2020 at 13:30, <[email-masked]> wrote:
> >>
>
> Dear Amir,
>
>
> >>
>
> Courier attempted collection yesterday but no shipment was handed over.
>
>
> >>
>
> Please check.
>
>
> >>
>
> Should you require any further assistance, please contact me directly.
>
>
> >>
>
>
> >>
>
>
> >>
>
> Best Regards,
>
>
> >>
>
>
> >>
>
> *Jestin Franco*
>
> Key Account Advisor
>
>
> >>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
> >>
>
> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
> >>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked]
> >> Subject: Re: COLLECTION UPDATE 600830101 - 4020949516 / CBJ200709606902
> << Reference ID: 58845153 >>
> >> Sent: Sun, 26 Jul 2020 17:27:06 UTC+04:00
> >>
> >>
>
> Dear Mohamed Shabreen,
>
>
> >>
>
> Kindly note that this request was made even before the Oman situation.
> Please prioritize this collection.
>
>
> >>
>
> Your support is highly appreciated.
>
>
> >>
>
> Best Regards
>
>
> >>
>
> On Sun, 26 Jul 2020 at 16:56, <[email-masked]> wrote:
> >>
>
> Dear Amir,
>
>
> >>
>
> Please note the Collection has been Delayed due to the current situation
> in Oman and we are Coordinating with Origin to get the collection arranged
> at the earliest.
>
>
> >>
>
> Should you require any further assistance, please contact me directly.
>
>
> >>
>
>
> >>
>
>
> >>
>
> Best Regards,
>
>
> >>
>
>
> >>
>
> *Mohamed Shabreen*
>
> Key Account Advisor
>
>
> >>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 600567567
>
>
> >>
>
> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
> >>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Subject: Re: COLLECTION UPDATE 600830101 - 4020949516 / CBJ200709606902
> << Reference ID: 58845153 >>
> >> Sent: Sat, 25 Jul 2020 09:27:17 UTC+04:00
> >>
> >>
>
> Hello Team,
>
>
> >>
>
> Any update on this? Is it collected already?
>
>
> >>
>
> Best
>
>
> >>
>
> On Wed, 22 Jul 2020 at 17:26, <[email-masked]> wrote:
> >>
>
> Dear Amit,
>
>
> >>
>
> Please not we are checking with origin for Collection status we shall keep
> you posted with further update.
>
>
>
> Should you require any further assistance, please contact me directly.
>
>
> >>
>
>
> >>
>
>
> >>
>
> Best Regards,
>
>
> >>
>
>
> >>
>
> *Mohamed Shabreen*
>
> Key Account Advisor
>
>
> >>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 600567567
>
>
> >>
>
> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
> >>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Subject: Re: COLLECTION UPDATE 600830101 - 4020949516 / CBJ200709606902
> << Reference ID: 58845153 >>
> >> Sent: Wed, 22 Jul 2020 09:08:43 UTC+04:00
> >>
> >>
>
> Hello Team,
>
>
> >>
>
> What is the update on this? Was the item collected already?
>
>
> >>
>
> Best Regards,
>
>
> >>
>
> On Mon, 20 Jul 2020 at 13:14, <[email-masked]> wrote:
> >>
>
> Hi Amir,
>
> Please note the below information is submitted to origin team to collect
> shipment.
>
> Request you to please ask shipper to contact local dhl office confirming
> that awb is ready with shipper in order to expedite collection.
>
> Should you require any further assistance, please contact me directly.
>
>
> >>
>
>
> >>
>
>
> >>
>
> Best Regards,
>
>
> >>
>
>
> >>
>
> *Pooja Kanojia for Khalid*
>
> Key Account Advisor
>
>
> >>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
> >>
>
> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
> >>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Cc: [email-masked]
> >> Subject: Re: COLLECTION UPDATE 600830101 - 4020949516 / CBJ200709606902
> << Reference ID: 58845153 >>
> >> Sent: Mon, 20 Jul 2020 09:19:14 UTC+04:00
> >>
> >>
>
> Hello Jestin,
>
>
> >>
>
> We have forwarded all the necessary details from our end. We have shared
> the information below to you on the previous email dated Sun, 28 Jun 2020.
>
>
> >>
>
> DHL AWB# *1616530543*
>
>    - *Piece # 1: JD014600007930820759*
>
>
>    - *Piece # 2: JD014600007930820760*
>
>
>    - *Piece # 3: JD014600007930820761*
>
> This collection is taking too long. Kindly prioritize this case as this is
> pending since.
>
>
> >>
>
> Best Regards,
>
>
> >>
>
>
> >>
>
> On Sun, 19 Jul 2020 at 12:22, <[email-masked]> wrote:
> >>
>
> Dear Amir,
>
>
> >>
>
> DHL Oman spoke with Ms. Fatma and she advised she does not have the AWB
> for the shipment. Please send her the AWB and confirm once ready.
>
>
> >>
>
> Should you require any further assistance, please contact me directly.
>
>
> >>
>
>
> >>
>
>
> >>
>
> Best Regards,
>
>
> >>
>
>
> >>
>
> *Jestin Franco*
>
> Key Account Advisor
>
>
> >>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
> >>
>
> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
> >>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked],
> [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: Re: COLLECTION UPDATE 600830101 - 4020949516 / CBJ200709606902
> << Reference ID: 58845153 >>
> >> Sent: Sat, 18 Jul 2020 10:12:18 UTC+04:00
> >>
> >>
>
> Hello Team,
>
>
> >>
>
> As per the customer the items were ready for collection. Please ensure
> that this will be collected asap.
>
>
> >>
>
> Best Regards
>
>
> >>
>
> On Wed, 15 Jul 2020 at 12:07, <[email-masked]> wrote:
> >>
>
> Dear Amir,
>
> Please note courier attempted collection yesterday but shipment not ready.
>
>
> >>
>
> Should you require any further assistance, please contact me directly.
>
>
> >>
>
>
> >>
>
>
> >>
>
> Best Regards,
>
>
> >>
>
>
> >>
>
> *Milind for Khalid*
>
> Key Account Advisor
>
>
> >>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
> >>
>
> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
> >>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked],
> [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: Re: COLLECTION UPDATE 600830101 - 4020949516 / CBJ200709606902
> << Reference ID: 58845153 >>
> >> Sent: Tue, 14 Jul 2020 08:47:28 UTC+04:00
> >>
> >>
>
> Hello Team,
>
>
> >>
>
> Any update on this? Are we able to contact the customer?
>
>
> >>
>
> Best
>
>
> >>
>
> On Mon, 13 Jul 2020 at 08:52, Amir Julkarnain <[email-masked]>
> wrote:
> >>
>
> Hello Mohamed,
>
>
> >>
>
> I spoke to the customer and she said she only had a missed call once and
> she was busy that time. She called back several times but was not able to
> yield a response from your side.
>
>
> >>
>
> Moreover, please see the alternative number that you can reach.
>
>
> >>
>
> *Ali Sultan - +968 99 456 543*
>
>
> >>
>
> Best Regards
>
>
> >>
>
> On Sun, 12 Jul 2020 at 16:36, <[email-masked]> wrote:
> >>
>
> Dear Amir,
>
>
> >>
>
> Please note the Collection is still pending due to no responce on Shippers
> Phone number and origin has sent email to Shipper email ID still no
> responce.
>
> Requesting you to please Provide Alternate contact number for Shipper in
> order to arrange collection at the earliest.
>
>
>
> Should you require any further assistance, please contact me directly.
>
>
> >>
>
>
> >>
>
>
> >>
>
> Best Regards,
>
>
> >>
>
>
> >>
>
> *Mohamed Shabreen*
>
> Key Account Advisor
>
>
> >>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 600567567
>
>
> >>
>
> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
> >>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked]
> >> Subject: Re: COLLECTION UPDATE 600830101 - 4020949516 << Reference ID:
> 58845153 >>
> >> Sent: Sat, 11 Jul 2020 09:33:46 UTC+04:00
> >>
> >>
>
> Hello Khalid,
>
>
> >>
>
> Was this collected already? Where can we track it?
>
>
> >>
>
> Best
>
>
> >>
>
> On Thu, 9 Jul 2020 at 05:07, <[email-masked]> wrote:
> >>
>
> Hi Amir,
>
>
> >>
>
> Good day.
>
>
> >>
>
> We are currently awaiting updates from our origin team.
>
>
> >>
>
> The collection has been scheduled under reference : CBJ200709606902.
>
>
> >>
>
> Should you require any further assistance, please contact me directly.
>
>
> >>
>
> Best Regards,
>
>
> >>
>
> *Khalid Khalfan*
>
> Key Account Advisor
>
>
> >>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
> >>
>
> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
> >>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked]
> >> Subject: Re: COLLECTION UPDATE 600830101 - 4020949516 << Reference ID:
> 58845153 >>
> >> Sent: Wed, 08 Jul 2020 15:13:15 UTC+04:00
> >>
> >>
>
> Hello Team,
>
>
> >>
>
> Any udpate on this? Was this done?
>
>
> >>
>
> Best
>
>
> >>
>
> On Tue, 7 Jul 2020 at 07:59, Moataz Salah El Din <[email-masked]>
> wrote:
> >>
>
> Hi Khalid,
>
> Please proceed
>
>
> >>
>
> On Tue, 7 Jul 2020 at 02:44, <[email-masked]> wrote:
> >>
>
> Hi Moataz,
>
>
> >>
>
> Good day.
>
>
> >>
>
> Please confirm if this shipment is to be connected via road. This is a
> 1.5KG shipment.
>
>
> >>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
> >>
>
> *Khalid Khalfan*
>
> Key Account Advisor
>
>
> >>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
> >>
>
> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
> >>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: Re: COLLECTION UPDATE 600830101 - 4020949516 << Reference ID:
> 58845153 >>
> >> Sent: Mon, 06 Jul 2020 08:59:16 UTC+04:00
> >>
> >>
>
> Dears,
>
> Any update on this?
>
> We need to collect the packages ASAP
>
>
> >>
>
> AWB# *1616530543*
>
>    - *Piece # 1: JD014600007930820759*
>
>
>    - *Piece # 2: JD014600007930820760*
>
>
>    - *Piece # 3: JD014600007930820761*
>
>
> >>
>
> On Sun, 5 Jul 2020 at 14:28, Amir Julkarnain <[email-masked]> wrote:
> >>
>
> Hello Team,
>
>
> >>
>
> Any update on this request?
>
>
> >>
>
> Best Regards
>
>
> >>
>
> On Sat, 4 Jul 2020 at 08:48, Amir Julkarnain <[email-masked]> wrote:
> >>
>
> Hello Team,
>
>
> >>
>
> Where are we on this? Kindly prioritize. The customer is really upset
> about this delay in collection. Please update.
>
>
> >>
>
> Best Regards
>
>
> >>
>
> On Wed, 1 Jul 2020 at 14:45, Amir Julkarnain <[email-masked]> wrote:
> >>
>
> Hello Team,
>
>
> >>
>
> Any update on this?
>
>
> >>
>
> Best Regards
>
>
> >>
>
> On Tue, 30 Jun 2020 at 15:41, Moataz Salah El Din <[email-masked]>
> wrote:
> >>
>
> Dears,
>
> Please find the attached needed document. It was sent to the customer as
> well
>
>
> >>
>
> On Tue, 30 Jun 2020 at 15:35, Amir Julkarnain <[email-masked]>
> wrote:
> >>
>
> @Moataz Salah El Din <[email-masked]> ,
> >>
>
>
> >>
>
> Need your support here.
>
>
> >>
>
> Best Regards
>
>
> >>
>
> On Tue, 30 Jun 2020 at 02:05, <[email-masked]> wrote:
> >>
>
> Hi Amir,
>
>
> >>
>
> Good day.
>
>
> >>
>
> Please provide me with a copies & documents received, after generating
> waybill : 1616530543. The paperwork can be forwarded to the shipper
> directly as well.
>
>
> >>
>
> If the paperwork is forwarded to the shipper. Please request the shipper
> to print & hand it over to the courier, along with the shipment.
>
>
> >>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
> >>
>
> *Khalid Khalfan*
>
> Key Account Advisor
>
>
> >>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
> >>
>
> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
> >>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked]
> >> Subject: Re: COLLECTION UPDATE 600830101 - 4020949516 << Reference ID:
> 58845153 >>
> >> Sent: Sun, 28 Jun 2020 17:21:45 UTC+04:00
> >>
> >>
>
> Hello Team,
>
>
> >>
>
> Do we have an update on this. We have created a new request # 1616530543 -
>
> DHL AWB# *1616530543*
>
>    - *Piece # 1: JD014600007930820759*
>
>
>    - *Piece # 2: JD014600007930820760*
>
>
>    - *Piece # 3: JD014600007930820761*
>
> Best Regards,
>
>
> >>
>
> On Thu, 25 Jun 2020 at 00:40, <[email-masked]> wrote:
> >>
>
> Hi Moataz,
>
>
> >>
>
> Good day.
>
>
> >>
>
> It appears that there is an error in the waybill, that can cause issues
> with the visibility of this shipment.
>
>
> >>
>
> Please find the remarks from our team below.
>
>
> >>
>
> '' PLEASE BE INFORMED AS PER CUSTOMER SHE HAVE* 3 PCS NOT 1 PC*S, AND ON
> HER WAYBILL IS ONLY FOR *1 PCS*, PLEASE CHECK AND PROVIDE HER THE CORRECT
> WAYBILL AND INVOICE ''
>
>
> >>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
> >>
>
> *Khalid Khalfan*
>
> Key Account Advisor
>
>
> >>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
> >>
>
> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
> >>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: RE: COLLECTION UPDATE 600830101 - 4020949516 << Reference ID:
> 58845153 >>
> >> Sent: Wed, 24 Jun 2020 15:16:57 UTC+04:00
> >>
> >>
>
> Dear Amir,
>
>
>
> I see the mentioned AWB wasn’t picked up.
>
>
>
> Hi Khalid,
>
>
>
> Can you please confirm?
>
>
>
> *Stay Safe!*
>
> *Mohanad AbouOuf*
> >> Key Accounts Manager
>
> DHL EXPRESS
> >> P.O.Box 6252
> >> Dubai, Meydan
> >> United Arab Emirates
>
> Mobile: +971 56 177 0271
> >> Toll Free: 600 567 567
>
> *DHL Express – Excellence. Simply delivered.*
>
> [[:removedImage(image001.png):]]
>
> [[:removedImage(image002.gif):]]*GO**GREEN* *– **Environmental protection
> with DHL*
>
> *Please consider your environmental responsibility before printing this
> e-mail.*
>
>
>
> *From:* Amir Julkarnain [mailto:[email-masked]]
> >> *Sent:* Wednesday, June 24, 2020 2:07 PM
> >> *To:* ae.mumzworld <[email-masked]>; Mohanad Abououf (DHL AE) <
> [email-masked]>
> >> *Cc:* Moataz Salah El Din <[email-masked]>; Ronald Gaviola <
> [email-masked]>
> >> *Subject:* Re: COLLECTION UPDATE 600830101 - 4020949516 << Reference
> ID: 58845153 >>
>
>
>
> Hello Mohanad,
>
>
>
> Any udpate on this? Please prioritize.
>
>
>
> Best regards
>
>
>
> On Tue, 23 Jun 2020 at 13:55, Amir Julkarnain <[email-masked]>
> wrote:
>
> Hi Khalid,
>
>
>
> 4020949516  this is the tracking number for the collection.
>
>
>
> Best Regards,
>
>
>
> On Tue, 23 Jun 2020 at 12:50, <[email-masked]> wrote:
>
> Hi Amir,
>
>
>
> Good day.
>
>
>
> Please provide me with the booking reference number, in order to check
> advise on the collection status.
>
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
>
> *Khalid Khalfan*
>
> Key Account Advisor
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
>
> [[:removedImage(image005.jpg):]]
>
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: COLLECTION UPDATE 600830101 - 4020949516
> >> Sent: Sun, 21 Jun 2020 13:38:39 UTC+04:00
> >>
> >>
>
> Hello Team,
>
>
> >>
>
> Can we have an update on this collection? The request was submitted on the
> 16th. Please prioritize.
>
>
> >>
>
> Best regards
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >> [[:removedImage(image006.jpg):]]
> >>
>
>
>
>
>
>
> >>
>
>
>
> --
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >> [[:removedImage(image006.jpg):]]
>
>
> >>
>
>
>
> --
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >> [[:removedImage(image006.jpg):]]
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Best regards,*
>
> *Moataz Salah El-Din*
> >> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
>
> [[:removed invalid image, no reference provided, alt text "Inline image
> 1":]]
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Best regards,*
>
> *Moataz Salah El-Din*
> >> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Best regards,*
>
> *Moataz Salah El-Din*
> >> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
>
>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
> --
> >>
>
> *Amir Hussain Julkarnain*
> >> Junior Team Leader
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
>
>
>
>
> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
> confidential business information. It is intended solely for the use of the
> individual to whom it is addressed. If you are not the intended recipient
> please contact the sender and delete this message and any attachment from
> your system. Unauthorized publication, use, dissemination, forwarding,
> printing or copying of this E-Mail and its attachments is strictly
> prohibited.
>
>
>
>
> --
>
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>

-- 
*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE