Subject: Re: Missing Item - 100139066/'/ awb: 70805046
From: Ashish Nair <[email-masked]>
To: Muhammad Habib <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, "Outbound.fc" <[email-masked]>, Mostafa Said <[email-masked]>, Mohit Caleb <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Asim <[email-masked]>, DXB CS <[email-masked]>, premiumaccount <[email-masked]>, [email-masked], Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, Alaa Musa <[email-masked]>, Asad <[email-masked]>
Date: Tue, 11 Aug 2020 16:55:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Habib,

Item has been found & handed over to outbound.

Regards,

*Ashish.S.Nair*
Inventory Controller

*E* [email-masked]
*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Tue, Aug 11, 2020 at 4:28 PM Muhammad Habib <[email-masked]>
wrote:

> @Ashish Nair <[email-masked]>  PLease help here
>
> On Mon, Aug 10, 2020 at 7:26 PM Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello Outbound Team,
>>
>> Shipment came from new FC, please help to check the missing car seat.
>>
>> Thank you.
>>
>>
>> On Mon, 10 Aug 2020 at 19:13, Zubair Wahid <[email-masked]> wrote:
>>
>>> Hi Angeli
>>> This order was dispatched from Dubai. If there is a missing item, you
>>> can ask hussain to assist in creating a new order for the missing item.
>>>
>>> Thanks
>>> Zubair
>>>
>>>
>>> On Mon, Aug 10, 2020 at 6:09 PM Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>>> Hello Zubair,
>>>>
>>>> Kindly help us to check on this please, this is a case since April,
>>>> ticket no. 1169402
>>>>
>>>> Customer received two boxes , one of the items was a travel system and
>>>> the car seat was missing.
>>>>
>>>>
>>>> *Jikel - Cruise Travel System - GreySKU-JRT-JK901115-90*
>>>>
>>>> Please advise as the customer is waiting for an update asap.
>>>>
>>>> Thank you.
>>>>
>>>> On Mon, 10 Aug 2020 at 19:00, Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello,
>>>>>
>>>>> Customer called in to follow up again, insisting that they only
>>>>> received 1 box and the car seat was missing.
>>>>>
>>>>> Can we have a proof of delivery on this please.
>>>>>
>>>>>
>>>>>
>>>>> On Sat, 8 Aug 2020 at 19:22, Asim <[email-masked]> wrote:
>>>>>
>>>>>> *Dear Anita,*
>>>>>>
>>>>>>    As per system both pieces DLVD and scanned on same day.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kind Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Asim Atif*
>>>>>>
>>>>>> NAQEL Express
>>>>>>
>>>>>> Courier Business unit – Western
>>>>>>
>>>>>> Mobile : +966594936341
>>>>>>
>>>>>> Email :[email-masked]
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* DXB CS [mailto:[email-masked]]
>>>>>> *Sent:* Saturday, August 08, 2020 5:13 PM
>>>>>> *To:* 'Asim'
>>>>>> *Cc:* 'premiumaccount'; [email-masked]; 'Samiya
>>>>>> Sheikh'; 'customer care'; 'Hussain Firoz Miyagamwala'; 'Ronald Gaviola';
>>>>>> 'Eugene Mugisa'; 'Alaa Musa'; 'Asad'; 'Ekta Jesswani'; 'Amir Julkarnain';
>>>>>> 'Mary Anne Agapito'
>>>>>> *Subject:* RE: Missing Item - 100139066/'/ awb: 70805046
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please assist here.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Anita D’souza
>>>>>>
>>>>>> Customer Service Team
>>>>>>
>>>>>> Mobile No: +971-504248925
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> .
>>>>>>
>>>>>> *DISCLAIMER: The content of this email is confidential and intended
>>>>>> for the recipient(s) specified in the message only. It is strictly
>>>>>> forbidden to share any part of this message with any third party, without a
>>>>>> written consent of the sender. If you received this message by mistake,
>>>>>> please reply to this message and follow with its deletion.*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>> *Sent:* Saturday, August 8, 2020 6:06 PM
>>>>>> *To:* DXB CS <[email-masked]>
>>>>>> *Cc:* premiumaccount <[email-masked]>;
>>>>>> [email-masked]; Samiya Sheikh <[email-masked]>;
>>>>>> customer care <[email-masked]>; Hussain Firoz Miyagamwala <
>>>>>> [email-masked]>; Ronald Gaviola <[email-masked]>;
>>>>>> Eugene Mugisa <[email-masked]>; Alaa Musa <[email-masked]>;
>>>>>> Asad <[email-masked]>; Ekta Jesswani <[email-masked]>; Amir
>>>>>> Julkarnain <[email-masked]>
>>>>>> *Subject:* Re: Missing Item - 100139066/'/ awb: 70805046
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Anita,
>>>>>>
>>>>>>
>>>>>>
>>>>>> What had happened to this case?
>>>>>>
>>>>>>
>>>>>>
>>>>>> We didn't hear from you since then.
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer called today and asking for the missing car seat. She is
>>>>>> extremely upset about this issue.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Eugene Mugisa <[email-masked]> @Asad <[email-masked]> @Ekta
>>>>>> Jesswani <[email-masked]> @Amir Julkarnain <[email-masked]> -
>>>>>> the order was placed on 19 April, the order was delivered on 11 May up
>>>>>> until now the car seat hasn't been delivered yet.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please assist us in resolving this issue once and for all.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jul 6, 2020 at 8:36 AM DXB CS <[email-masked]> wrote:
>>>>>>
>>>>>> Dear Team ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please check and update here .
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Anita D’souza
>>>>>>
>>>>>> Customer Service Team
>>>>>>
>>>>>> Mobile No: +971-504248925
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> .
>>>>>>
>>>>>> *DISCLAIMER: The content of this email is confidential and intended
>>>>>> for the recipient(s) specified in the message only. It is strictly
>>>>>> forbidden to share any part of this message with any third party, without a
>>>>>> written consent of the sender. If you received this message by mistake,
>>>>>> please reply to this message and follow with its deletion.*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Alaa Musa [mailto:[email-masked]]
>>>>>> *Sent:* Sunday, July 5, 2020 9:55 AM
>>>>>> *To:* DXB CS <[email-masked]>; Ronald Gaviola <
>>>>>> [email-masked]>; premiumaccount <[email-masked]>
>>>>>> *Cc:* Samiya Sheikh <[email-masked]>; Mary Anne Agapito <
>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>> Hussain Firoz Miyagamwala <[email-masked]>; Eugene Mugisa <
>>>>>> [email-masked]>
>>>>>> *Subject:* Re: Missing Item - 100139066/'/ awb: 70805046
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please update me with regards to this! where is the second package ?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Alaa
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, 17 Jun 2020 at 12:45, Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly update urgently, @Ronald Gaviola <[email-masked]> please
>>>>>> assist urgently.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 28, 2020 at 12:53 PM DXB CS <[email-masked]> wrote:
>>>>>>
>>>>>> Dear Mary ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please allow us to check with concern team .
>>>>>>
>>>>>> Will revert you back soon.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Anita D’souza
>>>>>>
>>>>>> Customer Service Team
>>>>>>
>>>>>> Mobile No: +971-504248925
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> .
>>>>>>
>>>>>> *DISCLAIMER: The content of this email is confidential and intended
>>>>>> for the recipient(s) specified in the message only. It is strictly
>>>>>> forbidden to share any part of this message with any third party, without a
>>>>>> written consent of the sender. If you received this message by mistake,
>>>>>> please reply to this message and follow with its deletion.*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>> *Sent:* Thursday, May 28, 2020 12:41 PM
>>>>>> *To:* DXB CS <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Hussain Firoz
>>>>>> Miyagamwala <[email-masked]>; Eugene Mugisa <
>>>>>> [email-masked]>; Samiya Sheikh <[email-masked]>
>>>>>> *Subject:* Missing Item - 100139066/'/ awb: 70805046
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Anita,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As per the customer, only 1 box was delivered by your courier.
>>>>>>
>>>>>>
>>>>>>
>>>>>> The other box where it has this item is missing
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> JRT-JK901115-90
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=899456>
>>>>>>
>>>>>> Jikel - Cruise Travel System - Grey
>>>>>>
>>>>>>
>>>>>>
>>>>>> Our record shows, 2 boxes have been given
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly check and do the needful
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> *Regards,*
>>>>>
>>>>> *Angeli Fontillas*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
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>>
>
>
> --
>
>
> Thanks & regards,
>
>
>
>