Subject: Re: Customer returns (ref no, 428641)
From: Denmark A <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Angeli Fontillas <[email-masked]>, Mohamed Magdy <[email-masked]>, Akshay Mukund <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, John Garcia <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Tue, 11 Aug 2020 15:14:45 +0400
List-Id: <ccteam.mumzworld.com>

Dear Abdelmohsen,

Do we have a cra for this to proceed?

@Alina D'Souza <[email-masked]> Provide Sales Order and CRA to
proceed.

Regards,
Den mark

On Tue, Aug 11, 2020 at 3:11 PM Abdelmohsen basha <[email-masked]>
wrote:

> @Denmark A <[email-masked]> Please close this CRA ASAP
>
> On Tue, 11 Aug 2020 at 15:04, Shady Elgendy <[email-masked]> wrote:
>
>> +Abdelmohsen basha <[email-masked]>
>> ᐧ
>>
>> On Tue, Aug 11, 2020 at 12:02 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Denmark,
>>>
>>> Update CRA asap
>>>
>>> Regards,
>>> Alina
>>>
>>> On Mon, Aug 10, 2020 at 12:40 PM Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>>> Hello All,
>>>>
>>>> As per the customer, itime was already collected by Jumbo and as
>>>> confirmed we can claim the credit note from them.
>>>>
>>>> Customer is following up on the refund.
>>>>
>>>> @Returns.fc <[email-masked]> / @Denmark A
>>>> <[email-masked]> -Kindly advise on the next step on how to
>>>> proceed in refunding the customer.
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, 10 Aug 2020 at 12:30, John Garcia <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Akshay,
>>>>>
>>>>> Thank you for your email.
>>>>>
>>>>> @customer care <[email-masked]> - please see attached mail and
>>>>> the below feedback
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>> *John Carl Garcia*
>>>>> Logistics Executive
>>>>>
>>>>> *P* +971 4 245 1326   *E* [email-masked]
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>> On Mon, Aug 10, 2020 at 12:16 PM Akshay Mukund <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi John,
>>>>>>
>>>>>> I found this- PFA.
>>>>>>
>>>>>> This was sent to the CC team at Mumzworld. What we suggested it to
>>>>>> have the refund done and share the credit note with us to balance our books,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Akshay Mukund* *|* Executive - Key Accounts - Lifestyle Brands - UAE
>>>>>> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
>>>>>> *T* +971 4 315 6212 *| F* +971 4 315 6130 *| M* +971 55 281 5275 *|
>>>>>> email* [email-masked]
>>>>>> www.twitter.com/JumboWorld *|* <http://www.jumbo.ae>
>>>>>> www.facebook.com/JumboWorld
>>>>>>   Corporate website: www.jumbogroup.com *|* Buy online at:
>>>>>> www.jumbo.ae
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* John Garcia <[email-masked]>
>>>>>> *Sent:* Monday, August 10, 2020 11:58 AM
>>>>>> *To:* Akshay Mukund <[email-masked]>
>>>>>> *Subject:* Customer returns
>>>>>>
>>>>>>
>>>>>>
>>>>>> Good morning Akshay,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hope you are well.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please help us on this reference (ref no, 428641)?
>>>>>>
>>>>>>
>>>>>>
>>>>>> There's a customer claiming that they bought the item here in
>>>>>> Mumzworld however some said they need to claim it in Jumbo. And there's an
>>>>>> email coming from Jumbo for a refund. Please can you check if you can
>>>>>> track this communication as it was not communicated here in the office.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you for your support.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *John Carl Garcia*
>>>>>> Logistics Executive
>>>>>>
>>>>>> *P* +971 4 245 1326   *E* [email-masked]
>>>>>> <https://urldefense.com/v3/__http:/mumzworld.com__;!!DGUnnRohDIROxD-N!_Pl6vEGS-TQeIJMIx5q4ten1DIe_0_ky5iv9mPrDC1vdO9H6zwWHdBWNmDBg_sve1CEN$>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>> <https://urldefense.com/v3/__https:/www.instagram.com/mumzworldcom/__;!!DGUnnRohDIROxD-N!_Pl6vEGS-TQeIJMIx5q4ten1DIe_0_ky5iv9mPrDC1vdO9H6zwWHdBWNmDBg_r03My0X$>
>>>>>> <https://urldefense.com/v3/__https:/www.facebook.com/mumzworld__;!!DGUnnRohDIROxD-N!_Pl6vEGS-TQeIJMIx5q4ten1DIe_0_ky5iv9mPrDC1vdO9H6zwWHdBWNmDBg_kA9ivqP$>
>>>>>> <https://urldefense.com/v3/__https:/www.youtube.com/user/MumZworld__;!!DGUnnRohDIROxD-N!_Pl6vEGS-TQeIJMIx5q4ten1DIe_0_ky5iv9mPrDC1vdO9H6zwWHdBWNmDBg_gwYHEFa$>
>>>>>> <https://urldefense.com/v3/__https:/www.snapchat.com/add/mumzworld.com__;!!DGUnnRohDIROxD-N!_Pl6vEGS-TQeIJMIx5q4ten1DIe_0_ky5iv9mPrDC1vdO9H6zwWHdBWNmDBg_nnbnpwl$>
>>>>>> <https://urldefense.com/v3/__https:/twitter.com/mumzworld__;!!DGUnnRohDIROxD-N!_Pl6vEGS-TQeIJMIx5q4ten1DIe_0_ky5iv9mPrDC1vdO9H6zwWHdBWNmDBg_lPkJok2$>
>>>>>>
>>>>>> <https://urldefense.com/v3/__https:/www.mumzworld.com/en/__;!!DGUnnRohDIROxD-N!_Pl6vEGS-TQeIJMIx5q4ten1DIe_0_ky5iv9mPrDC1vdO9H6zwWHdBWNmDBg_kuMh3A9$>
>>>>>>
>>>>>> <https://urldefense.com/v3/__https:/www.mumzworld.com/en/media-and-press__;!!DGUnnRohDIROxD-N!_Pl6vEGS-TQeIJMIx5q4ten1DIe_0_ky5iv9mPrDC1vdO9H6zwWHdBWNmDBg_qpMrptJ$>
>>>>>>
>>>>>>
>>>>>> E-mail Disclaimer: This e-mail and any attachments may contain
>>>>>> confidential and privileged information. If you are not the intended
>>>>>> recipient, please notify the sender immediately by return e-mail, delete
>>>>>> this e-mail and destroy any copies. Any dissemination or use of this
>>>>>> information by a person other than the intended recipient is unauthorized
>>>>>> and may be illegal.
>>>>>>
>>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>>
>>