Subject: Re: Alternative item for 600937566 - Urgent
From: Erica Jane Serrano <[email-masked]>
To: Megha Dani <[email-masked]>
Cc: Tamara Akhieva <[email-masked]>, Customer Care Team <[email-masked]>, Nivya Kumar <[email-masked]>, Kiran jit kaur <[email-masked]>, Mary Ann Balancio <[email-masked]>, Maricel Sadurai <[email-masked]>
Date: Tue, 11 Aug 2020 14:01:49 +0400
List-Id: <ccteam.mumzworld.com>

Hi Megha,

Please advise for the other SOs

Days Open SO Sku Qty Back Ordered CS Comment
15 700248185 ALP-3282770209686 1
14 600937257 ALP-3282770209686 2 Willing to wait until 18th
4 600945960 ALP-3282770209686 1
4 600945976 ALP-3282770209686 1

Thanks & Regards,

*Erica Serrano*
Logistics Executive

*P* +971 4 433 9455 Ext (1337)
*E* [email-masked] <[email-masked]>*

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Tue, Aug 11, 2020 at 1:53 PM Erica Jane Serrano <[email-masked]>
wrote:

> Hi Megha,
>
> Noted with thanks.
>
> Thanks & Regards,
>
> *Erica Serrano*
> Logistics Executive
>
> *P* +971 4 433 9455 Ext (1337)
> *E* [email-masked] <[email-masked]>*
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> On Tue, Aug 11, 2020 at 1:23 PM Megha Dani <[email-masked]> wrote:
>
>> Dear Erica,
>>
>> SO 600937257 has agreed to wait. Its 2 units in this SO.
>>
>> Regards,
>> Megha
>>
>>
>> On Tue, Aug 11, 2020 at 10:25 AM Megha Dani <[email-masked]> wrote:
>>
>>> Dear Erica,
>>>
>>> I will follow up with customers today.
>>>
>>> Regards,
>>> Megha
>>>
>>> On Tue, Aug 11, 2020 at 9:45 AM Erica Jane Serrano <[email-masked]>
>>> wrote:
>>>
>>>> Hi All,
>>>>
>>>> Any update from the customer?
>>>>
>>>> Thanks & Regards,
>>>>
>>>> *Erica Serrano*
>>>> Logistics Executive
>>>>
>>>> *P* +971 4 433 9455 Ext (1337)
>>>> *E* [email-masked] <[email-masked]>*
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
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>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Aug 10, 2020 at 1:11 PM Erica Jane Serrano <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi All,
>>>>>
>>>>> Please see attached email from the Vendor Ordered items will be
>>>>> supplied on *18th of Aug. *
>>>>>
>>>>> Please advise the customer and ask if we should still proceed with the
>>>>> Order?
>>>>>
>>>>> Thanks & Regards,
>>>>>
>>>>> *Erica Serrano*
>>>>> Logistics Executive
>>>>>
>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>> *E* [email-masked] <[email-masked]>*
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
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>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Aug 6, 2020 at 11:23 AM Erica Jane Serrano <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Tamara,
>>>>>>
>>>>>> Alright sure if the vendor confirms they will fulfill that would be
>>>>>> great, we can place the orders.
>>>>>>
>>>>>> Thanks & Regards,
>>>>>>
>>>>>> *Erica Serrano*
>>>>>> Logistics Executive
>>>>>>
>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Aug 6, 2020 at 11:15 AM Tamara Akhieva <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Erica,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As Niviya mentioned, the item will be fulfilled on 10th August.
>>>>>>> Vendor confirmed himself it is due to system issues, not unavailability.
>>>>>>> Therefore both orders placed are not OOS.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Tamara Akhieva*
>>>>>>> Commercial & Events Executive
>>>>>>>
>>>>>>> *P* +971 4 245 1307  *P *+971 54 348 7776* E* [email-masked]
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
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>>>>>>> facebook] <https://www.facebook.com/mumzworld>
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>>>>>>> <https://www.snapchat.com/add/mumzworld.com>
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>> Confidentiality Notice: This e-mail message, including any
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>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Erica Jane Serrano <[email-masked]>
>>>>>>> *Sent:* Thursday, August 6, 2020 11:10 AM
>>>>>>> *To:* Nivya Kumar <[email-masked]>; Kiran jit kaur <
>>>>>>> [email-masked]>
>>>>>>> *Cc:* Mary Ann Balancio <[email-masked]>; Maricel Sadurai <
>>>>>>> [email-masked]>; Tamara Akhieva <[email-masked]>
>>>>>>> *Subject:* Re: Alternative item for 600937566 - Urgent
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> HI Nivya,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I hope you are well.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> This item is OOS with the vendor and as per their previous email-
>>>>>>> They are on Stock Count until 10th of Aug.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks & Regards,
>>>>>>>
>>>>>>> *Erica Serrano*
>>>>>>> Logistics Executive
>>>>>>>
>>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
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>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
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>>>>>>>
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>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Aug 6, 2020 at 11:08 AM Nivya Kumar <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please see below orders placed for the same item:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Order number: *600945960 *
>>>>>>> Rene Furterer - Triphasic Reactional 12x 5ml
>>>>>>>
>>>>>>> SKU:*  ALP-3282770209686*
>>>>>>>
>>>>>>>
>>>>>>> @Mary Ann Please issue POs as soon as possible to book the item for
>>>>>>> us.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Erica Please try your best to get the items from the vendor as soon
>>>>>>> as possible and inform the concerned department to arrange Urgent delivery
>>>>>>> to the customer ASAP.
>>>>>>>
>>>>>>> (NOTE:  vendor confirmed stock will be fulfilled oN 10th August)
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you and looking forward to your reply.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Nivya
>>>>>>>
>>>>>>>