Subject: Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599- 9146382836
From: Malak Nobeh <[email-masked]>
To: Mahmoud Omar <[email-masked]>
Cc: Barq Info <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, Asad <[email-masked]>, Tariq Alkhiat <[email-masked]>
Date: Tue, 11 Aug 2020 12:50:27 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mahmoud,

May I know why the shipment returned ? as the customer was following on a
daily basis with your customer service to get her order! Did anyone try to
call the customer to deliver the shipment?

@Eugene Mugisa <[email-masked]> Please check the case, the customer
raised DED-DDA-MCI Case against us cause of the delay for the delivery. I
cannot see any update for the shipment since 29th of July.

Thanks.

On Tue, 11 Aug 2020 at 12:42, Mahmoud Omar <[email-masked]> wrote:

> Hi ,
>
>
>
> Shipment has been returned and we will change the status of it .
>
>
>
> Regards ,
>
>
>
> *From:* Malak Nobeh [mailto:[email-masked]]
> *Sent:* Tuesday, August 11, 2020 9:35 AM
> *To:* Barq Info
> *Cc:* customer care; Mahmoud Omar; Ronald Gaviola; Eugene Mugisa; Shady
> Elgendy
> *Subject:* SHIPMENT NOT MOVING - ESCALATION CALL - 100171599- 9146382836
>
>
>
> Dears,
>
> The shipment since 29th of July is not moving, please check urgently.
>
> https://barqexp.com/HomeSite/TRACEPackage?trackingnumber=9146382836
>
>
> Thanks.
>
>
>
>
>
> --
>
>

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