Subject: Re: [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation and Refund
From: Denmark A <[email-masked]>
To: Anas nazzal <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, [email-masked], Ronald Gaviola <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Tue, 11 Aug 2020 12:17:22 +0400
List-Id: <ccteam.mumzworld.com>

Dear Anas,

Physical package not yet received.

Regards,
Den mark

On Tue, Aug 11, 2020 at 10:02 AM Anas nazzal <[email-masked]> wrote:

> @Denmark A <[email-masked]>  kindly confirm if the order has been
> received so you will be able to create CRA
>
> Best Regards,
> Anas Nazzal
>
> On Tue, Aug 11, 2020 at 9:58 AM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Kindly assist in creating CRA for the below customer.
>>
>> Best Regards,
>> Anas Nazzal
>>
>> On Sun, Aug 9, 2020 at 11:12 AM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> Thanks Chantelle,
>>>
>>> @ronald Since the shipment will be returned in Dubai, the Dubai team has
>>> to create CRA.
>>>
>>>
>>>
>>> On Sun, Aug 9, 2020 at 11:10 AM <[email-masked]>
>>> wrote:
>>>
>>>> Dear Firoz,
>>>>
>>>>
>>>>
>>>> Please find attached mail from Richelle.
>>>>
>>>>
>>>>
>>>> Best Regards
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Chantelle Cardozo*
>>>>
>>>> Preferred Customer Associate
>>>>
>>>>
>>>>
>>>> *UPS Gulf LLC *
>>>>
>>>> Al Moosa Tower 2, 25 Floor
>>>>
>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>
>>>> Dubai, United Arab Emirates
>>>>
>>>> Tel +971 4 3815278
>>>>
>>>> Mobile 00971561770264
>>>>
>>>> Fax +971 4 3390835
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>>> information on the annual General Rate Increase (GRI) applicable to your
>>>> account, please contact your Account Manager or call UPS Customer Service
>>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>>> 29th December 2019. *
>>>>
>>>>
>>>>
>>>> *From:* Hussain Firoz Miyagamwala [mailto:[email-masked]]
>>>> *Sent:* Sunday, August 9, 2020 11:07 AM
>>>> *To:* Ronald Gaviola <[email-masked]>
>>>> *Cc:* Amir Julkarnain <[email-masked]>; Michaela Manibo <
>>>> [email-masked]>; Cardozo Chantelle (EUR6CTC) <
>>>> [email-masked]>; Ekta Jesswani <[email-masked]>;
>>>> KSA Lastmile <[email-masked]>; customer care <
>>>> [email-masked]>; Asad <[email-masked]>
>>>> *Subject:* [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation
>>>> and Refund
>>>>
>>>>
>>>>
>>>> CAUTION! This email originated outside of the organization. Please do
>>>> not open attachments or click links from an unknown or suspicious origin.
>>>> ------------------------------
>>>>
>>>> Dear Ronald,
>>>>
>>>>
>>>>
>>>> Please confirm if this is going to be returned back in KSA or Dubai ?
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Aug 8, 2020 at 11:06 AM Ronald Gaviola <[email-masked]>
>>>> wrote:
>>>>
>>>> Amir,
>>>>
>>>>
>>>>
>>>> You can raise the CRA for now, we will hand over to returns team those
>>>> items to receive in the system as soon as delivered back to us.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Aug 8, 2020 at 10:49 AM Amir Julkarnain <[email-masked]>
>>>> wrote:
>>>>
>>>> @Ronald Gaviola <[email-masked]> ,
>>>>
>>>>
>>>>
>>>> Kindly confirm if we can cancel this order asap and have hussain create
>>>> CRA. The customer wanted an immediate refund. The order was placed
>>>> on 13-Jun-2020 and was stuck at customs.
>>>>
>>>>
>>>>
>>>> Best Regards
>>>>
>>>>
>>>>
>>>> On Sat, 8 Aug 2020 at 10:37, Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>> Team,
>>>>
>>>> Good morning...
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> can we request for
>>>> a CRA for this order.  CUstomer is so angry the order has been stuck for
>>>> two months.  And now the customer also needs to wait again for a refund .
>>>>
>>>> @Amir Julkarnain <[email-masked]> and @Ekta Jesswani
>>>> <[email-masked]>
>>>> this customer is asking for an immediate supervisor call back. raised
>>>> on   Incident #1224416
>>>>
>>>> Please help on expediting the returns and refund for this order -
>>>>
>>>> 1Z289F8W6756098797- 100158993
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Fri, Aug 7, 2020 at 12:45 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>> Team,
>>>>
>>>> May we have an update on this pleasE?
>>>>
>>>> Thank you
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Aug 5, 2020 at 3:07 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>> Team,
>>>>
>>>> Please speed up the return for this order as the customer has been
>>>> following up the refund.
>>>>
>>>> thanks
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Amir Hussain Julkarnain*
>>>> Junior Team Leader
>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> <https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!AQegZw!Jgju0HQ9FEdn5fhSOVgKmqbcvIG1DYdbqVyXEoknXQK_Idtugni13HVKIdXgy2TfCo0GseF3dA$>
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>