Subject: Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
From: Ekta Jesswani <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: Alvin Balmeo <[email-masked]>, Zubair Wahid <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>, Vipul Arora <[email-masked]>, Customer Care Team <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Tue, 11 Aug 2020 12:07:50 +0400
List-Id: <ccteam.mumzworld.com>

Hi Asad,

Looking into this case.
We should have placed the replacement order or initiated refund back in
April or May since the complaint.

Regards,
Ekta

On Tue, 11 Aug 2020 at 11:33, Asad . <[email-masked]> wrote:

> Team, what is taking so long to close this case? Please prioritise this
> and close. Adding @Vipul Arora <[email-masked]> to support if its
> related to existing miss item cases.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
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> *From: *Alvin Balmeo <[email-masked]>
> *Date: *Tuesday, 11 August 2020 at 10:36 AM
> *To: *Zubair Wahid <[email-masked]>, Naib Khan <[email-masked]>,
> lastmile <[email-masked]>
> *Cc: *Customer Care Team <[email-masked]>, Asad <[email-masked]>,
> Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
> *Subject: *Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
>
>
>
> @Zubair Wahid <[email-masked]> we need an update for this order
> that has been pending since April.
>
>
>
> please advise if we are to create CRA or the remaining items are to be
> delivered.
>
>
>
> @Ekta Jesswani <[email-masked]> @Asad <[email-masked]> - we're
> still getting comments from the customer on FB.
>
>
>
> On Mon, 10 Aug 2020 at 12:04, Alvin Balmeo <[email-masked]> wrote:
>
> Hi Zubair/Naib,
>
>
>
>
>
> The customer has an April order but was delivered last July 8th with 2
> missing items.
>
>
>
>
>
>
> 100145634_2
>
> KSA-FAMC-33-102A
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854>
>
> Baby Love - Adjustment Bassinet-33-102A
>
>
>
>
> 100145634_2
>
> KSA-AIP-219234
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367>
>
> Tommee Tippee - Perfect Prep Machine - White
>
>
>
> We had a zendesk ticket last July 9th but was already closed. Incident
> #1129473
>
>
>
> Please advise if we are still to send the missing item or are we to refund
> the customer.
>
>
>
>   The customer has been posting on our social media constantly.
>
> --
>
> Best regards,
>
>
>
> Alvin
>
> *Error! Filename not specified.*
>
> *Please consider the environment before printing this e-mail*
>
>
>
>
> --
>
> Best regards,
>
>
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>
>
>

-- 
*Regards, *