Subject: Re: Order Number 600926862
From: John Garcia <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Jeremie Jizmundo <[email-masked]>, April De Torres <[email-masked]>, Edel Saballa <[email-masked]>, Taqwa Ali <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Uae Lastmile <[email-masked]>, Anas nazzal <[email-masked]>
Date: Tue, 11 Aug 2020 11:38:27 +0400
List-Id: <ccteam.mumzworld.com>

Good morning Naib,

I've scheduled a collection today for the missing screws set.

Thank you.

*John Carl Garcia*
Logistics Executive

*P* +971 4 245 1326   *E* [email-masked]
*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Tue, Aug 11, 2020 at 10:04 AM Naib Khan <[email-masked]> wrote:

> +Jeremie Jizmundo <[email-masked]> +April De Torres
> <[email-masked]>
>
> Please assist.
>
> Regards.
> Naib
>
>
> On Tue, 11 Aug 2020 at 09:53, Mohit Caleb <[email-masked]> wrote:
>
>> Hello Naib,
>>
>> The screw is missing from inside the box, as an S.O.P we are not opening
>> product boxes during packing.
>> We must request the vendor to provide us the missing parts, we will
>> re-ship against the same order.
>>
>> Thanks and regards
>>
>> On Tue, Aug 11, 2020 at 9:48 AM Naib Khan <[email-masked]> wrote:
>>
>>> +Outbound.fc <[email-masked]>
>>>
>>> +Mohit Caleb <[email-masked]> please assist.
>>>
>>> Regards.
>>> Naib
>>>
>>>
>>> On Tue, 11 Aug 2020 at 09:23, Taqwa Ali <[email-masked]> wrote:
>>>
>>>> Dear Team
>>>>
>>>> Please assist, CM called to follow up.
>>>>
>>>> Kindly arrange urgent delivery for the missing part .
>>>>
>>>> Regards
>>>> Taqwa
>>>>
>>>> On Fri, Aug 7, 2020 at 3:39 PM Anas nazzal <[email-masked]> wrote:
>>>>
>>>>> Dear Tarek,
>>>>>
>>>>> KIndly find the required details below:
>>>>> Mobile number     508556659
>>>>> Address                Mirdif, Street 58C, Villa 38D, Dubai
>>>>> Name                   Nour Halabi
>>>>>
>>>>>
>>>>> Best Regards,
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>> On Fri, Aug 7, 2020 at 2:22 PM Tarek El-Far <[email-masked]> wrote:
>>>>>
>>>>>> Hi Anas,
>>>>>>
>>>>>> Please provide customer name, address and phone and I will ask the
>>>>>> factory to send the missing part directly by courier as we don’t keep spare
>>>>>> parts here
>>>>>>
>>>>>> Urgently please as the last working day before their summer vacation
>>>>>> is today.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Tarek El-Far
>>>>>> General Manager
>>>>>> TAMA L.L.C.
>>>>>> +971 555 99 1010
>>>>>>
>>>>>> On 7 Aug 2020, at 14:16, Anas nazzal <[email-masked]> wrote:
>>>>>>
>>>>>> 
>>>>>> Dear Tarek,
>>>>>> Thanks for you prompt reply.
>>>>>>
>>>>>> The customer confirmed that the below item is missing.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best regards.
>>>>>> Anas Nazzal
>>>>>>
>>>>>> On Fri, Aug 7, 2020 at 1:23 PM Tarek El-Far <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Anas,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please find attached the manual for 567-553 in several languages,
>>>>>>> few simple steps to assemble
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Tarek El-Far
>>>>>>>
>>>>>>> General Manager
>>>>>>>
>>>>>>> TAMA L.L.C.
>>>>>>>
>>>>>>> +971 555 99 1010
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Anas nazzal <[email-masked]>
>>>>>>> *Sent:* Friday, 7 August, 2020 13:14
>>>>>>> *To:* [email-masked]; [email-masked];
>>>>>>> [email-masked]
>>>>>>> *Cc:* customer care <[email-masked]>; John Garcia <
>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>> Outbound.fc <[email-masked]>; Uae Lastmile <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Order Number 600926862
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly assist with the below customer as she is unable to assemble
>>>>>>> the Brevi - Lindo Bath / Changing Station - Beige.
>>>>>>>
>>>>>>> SKU                      TAMA-567-553
>>>>>>>
>>>>>>> Order Number       600926862
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>
>>
>> --
>>
>>