Subject: Re: Missing Item - 100139066/'/ awb: 70805046
From: Angeli Fontillas <[email-masked]>
To: "Outbound.fc" <[email-masked]>, Mostafa Said <[email-masked]>, Mohit Caleb <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Asim <[email-masked]>, DXB CS <[email-masked]>, premiumaccount <[email-masked]>, [email-masked], Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, Alaa Musa <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Mon, 10 Aug 2020 19:25:42 +0400
List-Id: <ccteam.mumzworld.com>

Hello Outbound Team,

Shipment came from new FC, please help to check the missing car seat.

Thank you.

On Mon, 10 Aug 2020 at 19:13, Zubair Wahid <[email-masked]> wrote:

> Hi Angeli
> This order was dispatched from Dubai. If there is a missing item, you can
> ask hussain to assist in creating a new order for the missing item.
>
> Thanks
> Zubair
>
>
> On Mon, Aug 10, 2020 at 6:09 PM Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello Zubair,
>>
>> Kindly help us to check on this please, this is a case since April,
>> ticket no. 1169402
>>
>> Customer received two boxes , one of the items was a travel system and
>> the car seat was missing.
>>
>>
>> *Jikel - Cruise Travel System - GreySKU-JRT-JK901115-90*
>>
>> Please advise as the customer is waiting for an update asap.
>>
>> Thank you.
>>
>> On Mon, 10 Aug 2020 at 19:00, Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello,
>>>
>>> Customer called in to follow up again, insisting that they only
>>> received 1 box and the car seat was missing.
>>>
>>> Can we have a proof of delivery on this please.
>>>
>>>
>>>
>>> On Sat, 8 Aug 2020 at 19:22, Asim <[email-masked]> wrote:
>>>
>>>> *Dear Anita,*
>>>>
>>>>    As per system both pieces DLVD and scanned on same day.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Kind Regards
>>>>
>>>>
>>>>
>>>> *Asim Atif*
>>>>
>>>> NAQEL Express
>>>>
>>>> Courier Business unit – Western
>>>>
>>>> Mobile : +966594936341
>>>>
>>>> Email :[email-masked]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* DXB CS [mailto:[email-masked]]
>>>> *Sent:* Saturday, August 08, 2020 5:13 PM
>>>> *To:* 'Asim'
>>>> *Cc:* 'premiumaccount'; [email-masked]; 'Samiya
>>>> Sheikh'; 'customer care'; 'Hussain Firoz Miyagamwala'; 'Ronald Gaviola';
>>>> 'Eugene Mugisa'; 'Alaa Musa'; 'Asad'; 'Ekta Jesswani'; 'Amir Julkarnain';
>>>> 'Mary Anne Agapito'
>>>> *Subject:* RE: Missing Item - 100139066/'/ awb: 70805046
>>>>
>>>>
>>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> Please assist here.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Anita D’souza
>>>>
>>>> Customer Service Team
>>>>
>>>> Mobile No: +971-504248925
>>>>
>>>>
>>>>
>>>>
>>>> .
>>>>
>>>> *DISCLAIMER: The content of this email is confidential and intended for
>>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>>> share any part of this message with any third party, without a written
>>>> consent of the sender. If you received this message by mistake, please
>>>> reply to this message and follow with its deletion.*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>> *Sent:* Saturday, August 8, 2020 6:06 PM
>>>> *To:* DXB CS <[email-masked]>
>>>> *Cc:* premiumaccount <[email-masked]>;
>>>> [email-masked]; Samiya Sheikh <[email-masked]>;
>>>> customer care <[email-masked]>; Hussain Firoz Miyagamwala <
>>>> [email-masked]>; Ronald Gaviola <[email-masked]>; Eugene
>>>> Mugisa <[email-masked]>; Alaa Musa <[email-masked]>; Asad <
>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Amir
>>>> Julkarnain <[email-masked]>
>>>> *Subject:* Re: Missing Item - 100139066/'/ awb: 70805046
>>>>
>>>>
>>>>
>>>> Hi Anita,
>>>>
>>>>
>>>>
>>>> What had happened to this case?
>>>>
>>>>
>>>>
>>>> We didn't hear from you since then.
>>>>
>>>>
>>>>
>>>> The customer called today and asking for the missing car seat. She is
>>>> extremely upset about this issue.
>>>>
>>>>
>>>>
>>>> @Eugene Mugisa <[email-masked]> @Asad <[email-masked]> @Ekta
>>>> Jesswani <[email-masked]> @Amir Julkarnain <[email-masked]> -
>>>> the order was placed on 19 April, the order was delivered on 11 May up
>>>> until now the car seat hasn't been delivered yet.
>>>>
>>>>
>>>>
>>>> Please assist us in resolving this issue once and for all.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jul 6, 2020 at 8:36 AM DXB CS <[email-masked]> wrote:
>>>>
>>>> Dear Team ,
>>>>
>>>>
>>>>
>>>> Please check and update here .
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Anita D’souza
>>>>
>>>> Customer Service Team
>>>>
>>>> Mobile No: +971-504248925
>>>>
>>>>
>>>>
>>>>
>>>> .
>>>>
>>>> *DISCLAIMER: The content of this email is confidential and intended for
>>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>>> share any part of this message with any third party, without a written
>>>> consent of the sender. If you received this message by mistake, please
>>>> reply to this message and follow with its deletion.*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Alaa Musa [mailto:[email-masked]]
>>>> *Sent:* Sunday, July 5, 2020 9:55 AM
>>>> *To:* DXB CS <[email-masked]>; Ronald Gaviola <[email-masked]>;
>>>> premiumaccount <[email-masked]>
>>>> *Cc:* Samiya Sheikh <[email-masked]>; Mary Anne Agapito <
>>>> [email-masked]>; customer care <[email-masked]>; Hussain
>>>> Firoz Miyagamwala <[email-masked]>; Eugene Mugisa <
>>>> [email-masked]>
>>>> *Subject:* Re: Missing Item - 100139066/'/ awb: 70805046
>>>>
>>>>
>>>>
>>>> Hi team,
>>>>
>>>>
>>>>
>>>> Please update me with regards to this! where is the second package ?
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Alaa
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, 17 Jun 2020 at 12:45, Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Kindly update urgently, @Ronald Gaviola <[email-masked]> please
>>>> assist urgently.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Thu, May 28, 2020 at 12:53 PM DXB CS <[email-masked]> wrote:
>>>>
>>>> Dear Mary ,
>>>>
>>>>
>>>>
>>>> Please allow us to check with concern team .
>>>>
>>>> Will revert you back soon.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Anita D’souza
>>>>
>>>> Customer Service Team
>>>>
>>>> Mobile No: +971-504248925
>>>>
>>>>
>>>>
>>>>
>>>> .
>>>>
>>>> *DISCLAIMER: The content of this email is confidential and intended for
>>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>>> share any part of this message with any third party, without a written
>>>> consent of the sender. If you received this message by mistake, please
>>>> reply to this message and follow with its deletion.*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>> *Sent:* Thursday, May 28, 2020 12:41 PM
>>>> *To:* DXB CS <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Hussain Firoz Miyagamwala <
>>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Samiya
>>>> Sheikh <[email-masked]>
>>>> *Subject:* Missing Item - 100139066/'/ awb: 70805046
>>>>
>>>>
>>>>
>>>> Hi Anita,
>>>>
>>>>
>>>>
>>>> As per the customer, only 1 box was delivered by your courier.
>>>>
>>>>
>>>>
>>>> The other box where it has this item is missing
>>>>
>>>>
>>>>
>>>>
>>>> JRT-JK901115-90
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=899456>
>>>>
>>>> Jikel - Cruise Travel System - Grey
>>>>
>>>>
>>>>
>>>> Our record shows, 2 boxes have been given
>>>>
>>>>
>>>>
>>>> Kindly check and do the needful
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE