Subject: Re: Missing Item - 100139066/'/ awb: 70805046
From: Zubair Wahid <[email-masked]>
To: Angeli Fontillas <[email-masked]>
Cc: Asim <[email-masked]>, DXB CS <[email-masked]>, premiumaccount <[email-masked]>, [email-masked], Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, Alaa Musa <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Mon, 10 Aug 2020 18:12:54 +0300
List-Id: <ccteam.mumzworld.com>

Hi Angeli
This order was dispatched from Dubai. If there is a missing item, you can
ask hussain to assist in creating a new order for the missing item.

Thanks
Zubair

On Mon, Aug 10, 2020 at 6:09 PM Angeli Fontillas <[email-masked]>
wrote:

> Hello Zubair,
>
> Kindly help us to check on this please, this is a case since April, ticket
> no. 1169402
>
> Customer received two boxes , one of the items was a travel system and the
> car seat was missing.
>
>
> *Jikel - Cruise Travel System - GreySKU-JRT-JK901115-90*
>
> Please advise as the customer is waiting for an update asap.
>
> Thank you.
>
> On Mon, 10 Aug 2020 at 19:00, Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello,
>>
>> Customer called in to follow up again, insisting that they only
>> received 1 box and the car seat was missing.
>>
>> Can we have a proof of delivery on this please.
>>
>>
>>
>> On Sat, 8 Aug 2020 at 19:22, Asim <[email-masked]> wrote:
>>
>>> *Dear Anita,*
>>>
>>>    As per system both pieces DLVD and scanned on same day.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Kind Regards
>>>
>>>
>>>
>>> *Asim Atif*
>>>
>>> NAQEL Express
>>>
>>> Courier Business unit – Western
>>>
>>> Mobile : +966594936341
>>>
>>> Email :[email-masked]
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* DXB CS [mailto:[email-masked]]
>>> *Sent:* Saturday, August 08, 2020 5:13 PM
>>> *To:* 'Asim'
>>> *Cc:* 'premiumaccount'; [email-masked]; 'Samiya
>>> Sheikh'; 'customer care'; 'Hussain Firoz Miyagamwala'; 'Ronald Gaviola';
>>> 'Eugene Mugisa'; 'Alaa Musa'; 'Asad'; 'Ekta Jesswani'; 'Amir Julkarnain';
>>> 'Mary Anne Agapito'
>>> *Subject:* RE: Missing Item - 100139066/'/ awb: 70805046
>>>
>>>
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Please assist here.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Anita D’souza
>>>
>>> Customer Service Team
>>>
>>> Mobile No: +971-504248925
>>>
>>>
>>>
>>>
>>> .
>>>
>>> *DISCLAIMER: The content of this email is confidential and intended for
>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>> share any part of this message with any third party, without a written
>>> consent of the sender. If you received this message by mistake, please
>>> reply to this message and follow with its deletion.*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>> *Sent:* Saturday, August 8, 2020 6:06 PM
>>> *To:* DXB CS <[email-masked]>
>>> *Cc:* premiumaccount <[email-masked]>;
>>> [email-masked]; Samiya Sheikh <[email-masked]>;
>>> customer care <[email-masked]>; Hussain Firoz Miyagamwala <
>>> [email-masked]>; Ronald Gaviola <[email-masked]>; Eugene
>>> Mugisa <[email-masked]>; Alaa Musa <[email-masked]>; Asad <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Amir
>>> Julkarnain <[email-masked]>
>>> *Subject:* Re: Missing Item - 100139066/'/ awb: 70805046
>>>
>>>
>>>
>>> Hi Anita,
>>>
>>>
>>>
>>> What had happened to this case?
>>>
>>>
>>>
>>> We didn't hear from you since then.
>>>
>>>
>>>
>>> The customer called today and asking for the missing car seat. She is
>>> extremely upset about this issue.
>>>
>>>
>>>
>>> @Eugene Mugisa <[email-masked]> @Asad <[email-masked]> @Ekta
>>> Jesswani <[email-masked]> @Amir Julkarnain <[email-masked]> -
>>> the order was placed on 19 April, the order was delivered on 11 May up
>>> until now the car seat hasn't been delivered yet.
>>>
>>>
>>>
>>> Please assist us in resolving this issue once and for all.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jul 6, 2020 at 8:36 AM DXB CS <[email-masked]> wrote:
>>>
>>> Dear Team ,
>>>
>>>
>>>
>>> Please check and update here .
>>>
>>>
>>>
>>> Regards,
>>>
>>> Anita D’souza
>>>
>>> Customer Service Team
>>>
>>> Mobile No: +971-504248925
>>>
>>>
>>>
>>>
>>> .
>>>
>>> *DISCLAIMER: The content of this email is confidential and intended for
>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>> share any part of this message with any third party, without a written
>>> consent of the sender. If you received this message by mistake, please
>>> reply to this message and follow with its deletion.*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Alaa Musa [mailto:[email-masked]]
>>> *Sent:* Sunday, July 5, 2020 9:55 AM
>>> *To:* DXB CS <[email-masked]>; Ronald Gaviola <[email-masked]>;
>>> premiumaccount <[email-masked]>
>>> *Cc:* Samiya Sheikh <[email-masked]>; Mary Anne Agapito <
>>> [email-masked]>; customer care <[email-masked]>; Hussain
>>> Firoz Miyagamwala <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>
>>> *Subject:* Re: Missing Item - 100139066/'/ awb: 70805046
>>>
>>>
>>>
>>> Hi team,
>>>
>>>
>>>
>>> Please update me with regards to this! where is the second package ?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alaa
>>>
>>>
>>>
>>>
>>>
>>> On Wed, 17 Jun 2020 at 12:45, Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Kindly update urgently, @Ronald Gaviola <[email-masked]> please
>>> assist urgently.
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> On Thu, May 28, 2020 at 12:53 PM DXB CS <[email-masked]> wrote:
>>>
>>> Dear Mary ,
>>>
>>>
>>>
>>> Please allow us to check with concern team .
>>>
>>> Will revert you back soon.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Anita D’souza
>>>
>>> Customer Service Team
>>>
>>> Mobile No: +971-504248925
>>>
>>>
>>>
>>>
>>> .
>>>
>>> *DISCLAIMER: The content of this email is confidential and intended for
>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>> share any part of this message with any third party, without a written
>>> consent of the sender. If you received this message by mistake, please
>>> reply to this message and follow with its deletion.*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>> *Sent:* Thursday, May 28, 2020 12:41 PM
>>> *To:* DXB CS <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Hussain Firoz Miyagamwala <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Samiya
>>> Sheikh <[email-masked]>
>>> *Subject:* Missing Item - 100139066/'/ awb: 70805046
>>>
>>>
>>>
>>> Hi Anita,
>>>
>>>
>>>
>>> As per the customer, only 1 box was delivered by your courier.
>>>
>>>
>>>
>>> The other box where it has this item is missing
>>>
>>>
>>>
>>>
>>> JRT-JK901115-90
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=899456>
>>>
>>> Jikel - Cruise Travel System - Grey
>>>
>>>
>>>
>>> Our record shows, 2 boxes have been given
>>>
>>>
>>>
>>> Kindly check and do the needful
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>