Subject: Re: Missing Item - 100139066/'/ awb: 70805046
From: Angeli Fontillas <[email-masked]>
To: Asim <[email-masked]>
Cc: DXB CS <[email-masked]>, premiumaccount <[email-masked]>, [email-masked], Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, Alaa Musa <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Mon, 10 Aug 2020 19:00:22 +0400
List-Id: <ccteam.mumzworld.com>

Hello,

Customer called in to follow up again, insisting that they only received 1
box and the car seat was missing.

Can we have a proof of delivery on this please.

On Sat, 8 Aug 2020 at 19:22, Asim <[email-masked]> wrote:

> *Dear Anita,*
>
>    As per system both pieces DLVD and scanned on same day.
>
>
>
>
>
>
>
>
>
>
> Kind Regards
>
>
>
> *Asim Atif*
>
> NAQEL Express
>
> Courier Business unit – Western
>
> Mobile : +966594936341
>
> Email :[email-masked]
>
>
>
>
>
>
> *From:* DXB CS [mailto:[email-masked]]
> *Sent:* Saturday, August 08, 2020 5:13 PM
> *To:* 'Asim'
> *Cc:* 'premiumaccount'; [email-masked]; 'Samiya Sheikh';
> 'customer care'; 'Hussain Firoz Miyagamwala'; 'Ronald Gaviola'; 'Eugene
> Mugisa'; 'Alaa Musa'; 'Asad'; 'Ekta Jesswani'; 'Amir Julkarnain'; 'Mary
> Anne Agapito'
> *Subject:* RE: Missing Item - 100139066/'/ awb: 70805046
>
>
>
> Dear Team,
>
>
>
> Please assist here.
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Saturday, August 8, 2020 6:06 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* premiumaccount <[email-masked]>;
> [email-masked]; Samiya Sheikh <[email-masked]>;
> customer care <[email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>; Ronald Gaviola <[email-masked]>; Eugene
> Mugisa <[email-masked]>; Alaa Musa <[email-masked]>; Asad <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Amir Julkarnain <
> [email-masked]>
> *Subject:* Re: Missing Item - 100139066/'/ awb: 70805046
>
>
>
> Hi Anita,
>
>
>
> What had happened to this case?
>
>
>
> We didn't hear from you since then.
>
>
>
> The customer called today and asking for the missing car seat. She is
> extremely upset about this issue.
>
>
>
> @Eugene Mugisa <[email-masked]> @Asad <[email-masked]> @Ekta
> Jesswani <[email-masked]> @Amir Julkarnain <[email-masked]> -
> the order was placed on 19 April, the order was delivered on 11 May up
> until now the car seat hasn't been delivered yet.
>
>
>
> Please assist us in resolving this issue once and for all.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jul 6, 2020 at 8:36 AM DXB CS <[email-masked]> wrote:
>
> Dear Team ,
>
>
>
> Please check and update here .
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Alaa Musa [mailto:[email-masked]]
> *Sent:* Sunday, July 5, 2020 9:55 AM
> *To:* DXB CS <[email-masked]>; Ronald Gaviola <[email-masked]>;
> premiumaccount <[email-masked]>
> *Cc:* Samiya Sheikh <[email-masked]>; Mary Anne Agapito <
> [email-masked]>; customer care <[email-masked]>; Hussain
> Firoz Miyagamwala <[email-masked]>; Eugene Mugisa <
> [email-masked]>
> *Subject:* Re: Missing Item - 100139066/'/ awb: 70805046
>
>
>
> Hi team,
>
>
>
> Please update me with regards to this! where is the second package ?
>
>
>
> Regards,
>
> Alaa
>
>
>
>
>
> On Wed, 17 Jun 2020 at 12:45, Samiya Sheikh <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Kindly update urgently, @Ronald Gaviola <[email-masked]> please
> assist urgently.
>
>
>
> Regards
>
>
>
> On Thu, May 28, 2020 at 12:53 PM DXB CS <[email-masked]> wrote:
>
> Dear Mary ,
>
>
>
> Please allow us to check with concern team .
>
> Will revert you back soon.
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Thursday, May 28, 2020 12:41 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* customer care <[email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Samiya
> Sheikh <[email-masked]>
> *Subject:* Missing Item - 100139066/'/ awb: 70805046
>
>
>
> Hi Anita,
>
>
>
> As per the customer, only 1 box was delivered by your courier.
>
>
>
> The other box where it has this item is missing
>
>
>
>
> JRT-JK901115-90
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=899456>
>
> Jikel - Cruise Travel System - Grey
>
>
>
> Our record shows, 2 boxes have been given
>
>
>
> Kindly check and do the needful
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE