Subject: Re: delivery discrepancy Order 100165401 AWB: 9554762932 << Reference ID: 62077918 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 15:49:38 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Naib,

Good day.

This is a follow up, for the subject incident. 

We sincere apologize for the inconvenience caused by this incident.

Our concerned teams conducted a thorough investigation. Unfortunately, the results were negative.

Please fill the attached claim notification form & forwarded it to me, as I will be sending it to our team for their aproval to proceed with a claim.

Once again. We sincerely apologize for the inconvenience caused to MUMZWORLD & the client.

Should you require any further assistance, please contact me directly. Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked] >> Subject: Re: delivery discrepancy Order 100165401 AWB: 9554762932 << Reference ID: 62077918 >> >> Sent: 08/06/2020 18:38 >> >>
Hi Naib,
 
Good day.
 
Please hold for the next update on this investigation by 10/08/2020, before or at 18:00 hours.
 
Our concerned teams are still investigating. Our sincere apologies for the wait.
 
Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked] >> Subject: Re: delivery discrepancy Order 100165401 AWB: 9554762932 << Reference ID: 62077918 >> >> Sent: 08/04/2020 21:17 >> >>
Hi Naib,
 
Good day.
 
We are following up with our destination team for the final conclusion on the subject case.
 
Please hold for the next update, latest by 06/08/2020 at 15:00 hours.
 
Should you require any further assistance, please contact me directly. Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked] >> Subject: Re: delivery discrepancy Order 100165401 AWB: 9554762932 << Reference ID: 62077918 >> >> Sent: 07/22/2020 17:30 >> >>
Dear Naib,
 
Please note that we are following up with Destination for an update kindly hold for  my update by tomorrow before 1600hrs 
 
Should you require any further assistance, please contact me directly.   Best Regards, Mohamed ShabreenKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates600567567 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: delivery discrepancy Order 100165401 AWB: 9554762932 >> Sent: Wed, 22 Jul 2020 10:17:15 UTC+04:00 >> >>
DHL, >>Please Update and share POD >>@Ronald Gaviola FYI >>Regards.Naib >> >>
On Sat, 18 Jul 2020 at 14:22, Naib Khan <[email-masked]> wrote: >>what is the update here? >>Regards.Naib >> >>On Wed, 15 Jul 2020 at 12:22, Ronald Gaviola <[email-masked]> wrote: >>Khalid, >>What is the update here? >> >> >>  >>  >>  >> Regards,Ronald >> >>On Wed, Jul 15, 2020 at 7:45 AM Sabid Ashraf Khan <[email-masked]> wrote: >>team DHL. >> the order no.100165401  AWB: 9554762932  is showing delivered in your systems, >> but Cx. is complaining that she didn't receive any items. >> Kindly check and update asap. >> As we have to start the refund process. >>  >>[[:removedImage(image.png):]] >> >> Regards >> Sabid     >> 
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