Subject: Re: Urgent Cases
From: Vipul Arora <[email-masked]>
To: Shady Elgendy <[email-masked]>, Yaseen Shaqra <[email-masked]>
Cc: "Asad ." <[email-masked]>, Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Mon, 10 Aug 2020 15:49:58 +0400
List-Id: <ccteam.mumzworld.com>

Dear Yaseen,

As discussed on call I see most of the tickets are closed, please share
open ticket as we need to create CRA on behalf of tickets.

Thanks
Vipul

On Sun, 9 Aug 2020 at 17:14, Shady Elgendy <[email-masked]> wrote:

> +Vipul Arora <[email-masked]>
>
> Thanks
> ᐧ
>
> On Sun, Aug 9, 2020 at 5:13 PM Asad . <[email-masked]> wrote:
>
>> Hussain and team,  Its super urgent! Please create CRA’s and close these
>> cases today it self. Some of these are pending since April. I want
>> commitment from all of you to close these cases today.
>>
>>
>>
>> Any approval required from me?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Yaseen Shaqra <[email-masked]>
>> *Date: *Sunday, 9 August 2020 at 4:26 PM
>> *To: *Zubair Wahid <[email-masked]>
>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>> [email-masked]>, Asad <[email-masked]>, Hussain Firoz
>> Miyagamwala <[email-masked]>, Ekta Jesswani <[email-masked]>,
>> Amir Julkarnain <[email-masked]>, Sagar Khawani <
>> [email-masked]>, Alaa Musa <[email-masked]>
>> *Subject: *Re: Urgent Cases
>>
>>
>>
>> Hi Zubair,
>>
>>
>>
>> Please update us at the soonest, the customer is following up n the
>> refund
>>
>>
>>
>> Kindly check and confirm in order for us to create the CRA
>>
>>
>>
>> On Mon, Jul 20, 2020 at 7:00 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Zubair,
>>
>>
>>
>> Please check the and confirm the items that needs a refund below, we have
>> placed a new order for the available items 600930357
>>
>>
>>
>> *Order Number*
>>
>> *Items needs refund*
>>
>> *Items Value *
>>
>> *Missing items Reordered *
>>
>> *Items Value *
>>
>> *Comment *
>>
>> 100145915_2
>>
>>
>> KSA-AHG-01776-023_2-4M
>> GT-CH02525
>>
>> 203.73 AED
>>
>> TC-TT423228
>> GT-CH79467-31
>>
>> 1,196.62 AED
>>
>> The order is showing cancelled from Shipa, the customer wants a refund
>> for the missing items
>>
>> 100152219_4
>>
>> -
>>
>> -
>>
>> KSA-LALS-3H551610_8
>>
>> 54.93 AED
>>
>> The customer recived a wrong product KSA-FAMC-10-1745117-Blue
>>
>> 100156825_2
>>
>> KSA-AT-NC-SPPL8
>> TC-TT446502GreenBlueBoys
>>
>> 590 AED
>>
>> KSA-LALS-126G776_9m
>> KSA-AIP-219307
>> KSA-IA-11507089
>>
>> 355.17 AED
>>
>> Please create CRA for the Items needs refund
>>
>> 100148896_1
>>
>> KSA-AHG-54262701-3-6M
>> KSA-AHG-54264201-0-3M
>> KSA-AHG-54750302-3-6M
>> KSA-AHG-55072200-3-6M
>> KSA-AHG-54263900-3-6M
>> KSA-AHG-53938105-6-7Y
>> KSA-AHG-53938105-8-9Y
>>
>> 522.01 AED
>>
>> TC-TT42257885
>> BNDL-B-TT9
>>
>> 110.9 AED
>>
>> Please create CRA for the Items needs refund
>>
>> 100163244_1
>>
>> -
>>
>> -
>>
>> TC-Y3173
>>
>> 59 AED
>>
>> Wrong color received
>>
>>
>>
>> On Thu, Jul 16, 2020 at 3:17 PM Zubair Wahid <[email-masked]>
>> wrote:
>>
>> Yaseen
>>
>> Please create a new order for mentioned items including the wrong color
>> item. We will dispatch them together.
>>
>> Hussain can you assist in creating the order again.
>>
>>
>>
>> On Thu, Jul 16, 2020, 2:05 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Zubair,
>>
>>
>>
>> Please update us up on the cases
>>
>>
>>
>> On Tue, Jul 14, 2020 at 8:02 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Please find below the new issues that the customer is facing
>>
>>
>>
>> *100148896_1*, the customer did not receive the below items
>>
>>
>>
>> KSA-AHG-54262701-3-6M
>> KSA-AHG-54264201-0-3M
>> KSA-AHG-54750302-3-6M
>> KSA-AHG-55072200-3-6M
>> KSA-AHG-54263900-3-6M
>> KSA-AHG-53938105-6-7Y
>> KSA-AHG-53938105-8-9Y
>> TC-TT42257885
>> BNDL-B-TT9
>>
>>
>>
>> *100143650*, The customer received damaged car seat
>>
>>
>>
>> KSA-MD-BZ10504-01
>>
>>
>>
>> *100163244*, Wrong color received, the customer ordered blue and she
>> received pink
>>
>>
>>
>> TC-Y3173
>>
>>
>>
>> On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <[email-masked]> wrote:
>>
>> Hi Zubair and Ahmed,
>>
>>
>>
>> The customer has another issue now. For order # 100156825_2 . She
>> received part of the items, below items are missing:
>>
>> KSA-AT-NC-SPPL8
>> TC-TT446502GreenBlueBoys
>> KSA-LALS-126G776_9m
>> KSA-AIP-219307
>> KSA-IA-11507089 ( received part of the bundle (84 picec rather than 168)
>>
>> Please dispatch asap customer is due on Tuesday
>>
>>
>>
>> Regards,
>>
>> Alaa
>>
>>
>>
>>
>>
>> On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Zubair,
>>
>>
>>
>> as discussed yesterday about dispatching the shipments, until not there
>> are no records on the shipments
>>
>>
>>
>> The customer needs an answer today
>>
>>
>>
>> Kindly check and advise
>>
>>
>>
>> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <[email-masked]>
>> wrote:
>>
>> Yes Asad
>>
>> I had spoken to Yaseen and sorted the issue
>>
>>
>>
>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]> wrote:
>>
>> Has this case been addressed?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *"Asad ." <[email-masked]>
>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>> [email-masked]>
>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>> [email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>,
>> Alaa Musa <[email-masked]>, Ekta Jesswani <[email-masked]>,
>> Amir Julkarnain <[email-masked]>, Sagar Khawani <
>> [email-masked]>
>> *Subject: *Re: Urgent Cases
>>
>>
>>
>> Zubair, can you please address this immediately.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Yaseen Shaqra <[email-masked]>
>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>> *To: *Asad <[email-masked]>
>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>> [email-masked]>, customer care <[email-masked]>, Hussain
>> Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>> [email-masked]>, Ekta Jesswani <[email-masked]>, Amir
>> Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>
>> *Subject: *Urgent Cases
>>
>>
>>
>> Dear Asad
>>
>> We need your support here
>>
>> The customer is ordering frequently from us and her lifetime sales since
>> April until today is 17,841.59 AED
>>
>> She is facing several issues with all the orders that she placed, and her
>> due date is next week
>>
>> We need to solve all the issues below at the soonest:
>>
>>
>>
>> ·         23-Apr-2020 // 100142271_2: she received the below products
>> damaged by the heat; we need your approval to refund the customer without
>> collecting the             items as its damaged and there is no use to
>> collect them (81.82AED)
>>
>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>
>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 –
>> (31.50AED)
>>
>>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 –
>> (31.50AED)
>>
>>
>>
>> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa but until
>> today it is not shipped
>>
>>  we placed a new order for the customer *100167000*, without GT-CH02525
>> because it is OOS
>>
>> The customer wants a refund for the OOS product.
>>
>>
>>
>> ·        27-May-2020 // 100152219_2: The customer received a wrong
>> product different than she ordered, she ordered MD-AC3120 (179 AED)
>>
>> but she received MD-AC3020 (139 AED), the customer is okay to refund the
>> price different (40 AED) back to the same card that she used.
>>
>>
>>
>> ·         27-May-2020 // 100152219_4: The customer ordered
>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>> (23AED)
>>
>> Please advise if we should place a new order for the customer
>>
>>
>>
>> ·         8-Jun-2020 // 100156825_2: The shipment is not dispatched yet
>> with Barq
>>
>> ·         25-Jun-2020 // 100163244_1: The shipment is not dispatched yet
>> with Barq
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>
>
> --
>
>