Subject: Re: Facebook - 100158684_2 - MISSING - Britax B-Agile Double - Cosmos Black
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Alvin Balmeo <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Eugene Mugisa <[email-masked]>, Pavankumar A <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Naib Khan <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>
Date: Mon, 10 Aug 2020 15:42:21 +0400
List-Id: <ccteam.mumzworld.com>

@Zubair Wahid <[email-masked]> Missing item case.
Where is the item ?

On Mon, Aug 10, 2020 at 11:05 AM Alvin Balmeo <[email-masked]> wrote:

> Hi Hussain,
>
>
> Please raise a CRA for the item under (see email thread above)
> 100158684_2
> KSA-TC-2000023161
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=906545> Britax
> B-Agile Double - Cosmos Black
>
> We'll process a refund to the customer once done.
>
>
> On Sat, 8 Aug 2020 at 13:28, Eugene Mugisa <[email-masked]> wrote:
>
>> If there is no update on this @Alvin Balmeo <[email-masked]>!
>>
>>
>>
>> Please refund the customer and we will proceed with lost item on either
>> Tamer or the courier.
>>
>>
>>
>> @Pavankumar A <[email-masked]>
>>
>>
>>
>> Investigate with BARQ on number of packages delivered.
>>
>>
>>
>> @Zubair Wahid <[email-masked]>
>>
>>
>>
>> Please confirm if this item as dispatched.
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Alvin Balmeo <[email-masked]>
>> *Sent:* Friday, August 7, 2020 11:06 AM
>> *To:* Zubair Wahid <[email-masked]>
>> *Cc:* Customer Care Team <[email-masked]>; Asad <[email-masked]>;
>> Naib Khan <[email-masked]>; Amir Julkarnain <[email-masked]>;
>> Ekta Jesswani <[email-masked]>; lastmile <[email-masked]>
>> *Subject:* Re: Facebook - 100158684_2 - MISSING - Britax B-Agile Double
>> - Cosmos Black
>>
>>
>>
>> Team,
>>
>>
>>
>>
>>
>> We have not received any update on this case. Are we to dispatch the
>> missing item or should we request a CRA to refund the customer?
>>
>>
>>
>>
>>
>>
>>
>> On Wed, 5 Aug 2020 at 16:39, Alvin Balmeo <[email-masked]> wrote:
>>
>> Hi Zubair,
>>
>>
>>
>>
>>
>> Can we have an update on this case? We have the customer on social media
>> constantly following up on the missing stroller.
>>
>>
>>
>> Please advise.
>>
>>
>>
>>
>>
>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>> <[email-masked]>  - help on this case thanks
>>
>>
>>
>> On Wed, 5 Aug 2020 at 08:17, Alvin Balmeo <[email-masked]> wrote:
>>
>> Hi Zubair,
>>
>>
>>
>>
>>
>> Any update for this remaining item?
>>
>>
>>
>> On Tue, 4 Aug 2020 at 09:44, Alvin Balmeo <[email-masked]> wrote:
>>
>> Hi Zubair/Naib,
>>
>>
>>
>>
>> May we know if we have an update for the missing stroller? The customer
>> sent a message on our FB page following up on this. The original order date
>> is 12-Jun-2020.
>>
>>
>>
>> Please advise.
>>
>>
>>
>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>> <[email-masked]>  - need help on this case.
>>
>>
>>
>> @Asad <[email-masked]> - FYI
>>
>> --
>>
>> Best regards,
>>
>>
>>
>> Alvin
>>
>> *Please consider the environment before printing this e-mail*
>>
>>
>>
>>
>> --
>>
>> Best regards,
>>
>>
>>
>> Alvin
>>
>> *Please consider the environment before printing this e-mail*
>>
>>
>>
>>
>> --
>>
>> Best regards,
>>
>>
>>
>> Alvin
>>
>> *Please consider the environment before printing this e-mail*
>>
>>
>>
>>
>> --
>>
>> Best regards,
>>
>>
>>
>> Alvin
>>
>> *Please consider the environment before printing this e-mail*
>>
>> --
>> You received this message because you are subscribed to the Google Groups
>> "lastmile" group.
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>> email to [email-masked].
>> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAAXiWNqrYwwrQku-y6h3-hWohJO94-gGFzF4T3whduHHcCRp1A%40mail.gmail.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAAXiWNqrYwwrQku-y6h3-hWohJO94-gGFzF4T3whduHHcCRp1A%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>
>
> --
> Best regards,
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>