Subject: Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
From: "Alina D'Souza" <[email-masked]>
To: Anas nazzal <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Abdelmohsen basha <[email-masked]>, Mohamed Magdy <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Mon, 10 Aug 2020 15:39:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Why is the CRA closed we need to refund the customer as a credit note has
been issued already

@Sagar Khawani <[email-masked]> please assist with refund to the
customer

Regards,
Alina

On Mon, Aug 10, 2020 at 9:22 AM Anas nazzal <[email-masked]> wrote:

> Dear Denmark,
>
> Kindly assist with the below as the customer called again to follow up.
>
> Best regards,
> Anas Nazzal
>
> On Tue, Aug 4, 2020 at 1:27 PM Accounts | BabygrowFzc <
> [email-masked]> wrote:
>
>> Dear Team
>>
>>
>>
>> PFA Credit Note
>>
>>
>>
>> Thanks
>>
>>
>>
>> *Best Regards,*
>>
>>
>>
>> *Sheikh Mohammed Hashier*
>>
>> **
>>
>> *1L-05/04 B#W-1, Hamriyah Free Zone, P.O Box 51541,*
>>
>> *Sharjah (UAE) Tel:** +971 6 5265645 **, Ext-302*
>>
>> *Email:[email-masked] <[email-masked]>** Web:
>> www.babygrowfzc.com <http://www.babygrowfzc.com/> *
>>
>>
>>
>> *From:* Ajish | BabygrowFzc [mailto:[email-masked]]
>> *Sent:* Tuesday, August 04, 2020 1:09 PM
>> *To:* 'Denmark A'; [email-masked]
>> *Cc:* 'LPO | BabygrowFzc'; 'customer care'; 'Returns.fc'; 'Alina
>> D'Souza'; 'Samran Iftikhar'; 'Michaela Manibo'; 'Peecy Babygrow';
>> 'Anarbek'; 'Abdelmohsen basha'; 'Mary Anne Agapito'
>> *Subject:* RE: Order # 600779887 // TC-SI 91396 // Summer Infant - By
>> Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
>>
>>
>>
>> Hi *Denmark*,
>>
>>
>>
>> We will issue a credit note for the same.
>>
>>
>>
>> Hi *Hashier*,
>>
>>
>>
>> As we already received the product back in our WH, Kindly request you to
>> issue a credit note and close the issue at the earliest possible.
>>
>>
>>
>> *Warmest Regards,*
>>
>> *Ajish Koshy *
>>
>>
>>
>>
>> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>>
>> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>>
>> *Email: [email-masked]* <[email-masked]>* Web: *
>> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Monday, August 03, 2020 2:33 PM
>> *To:* Anarbek; Ajish | BabygrowFzc
>> *Cc:* LPO | BabygrowFzc; customer care; Returns.fc; Alina D'Souza;
>> Samran Iftikhar; Michaela Manibo; Peecy Babygrow; Abdelmohsen basha; Mary
>> Anne Agapito
>> *Subject:* Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By
>> Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
>>
>>
>>
>> Dear Anarbek,
>>
>>
>>
>> We need an update regarding the above issue to proceed.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> Michael R
>>
>>
>>
>>
>>
>>
>>
>> On Wed, Jul 29, 2020 at 2:16 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Anarbek,
>>
>>
>>
>> May we have an update on this case, please?
>>
>>
>>
>> As per the customer, she didn't hear from you since then.
>>
>>
>>
>> Please update. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Jul 19, 2020 at 12:27 PM Anarbek <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> We have spoken to the customer and agreed on that we will update the
>> customer shortly.
>>
>>
>>
>> Initially we haven’t found any fault on the product, so we called to
>> understand better the issue.
>>
>>
>>
>> So we need to make one more inspection.
>>
>>
>>
>> *Best Regards,*
>>
>>
>>
>> Anarbek Mamytov
>>
>> Sales Manager
>>
>> [image: Description: Description: Description:
>>
>> *1J-12/1,Hamriyah Free Zone P.O Box 51541,*
>>
>> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 554745266 *
>>
>> * Email: [email-masked] <[email-masked]>**  Web: *
>> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Sunday, July 19, 2020 12:20 PM
>> *To:* Ajish | BabygrowFzc
>> *Cc:* Anarbek; LPO | BabygrowFzc; customer care; Returns.fc; Alina
>> D'Souza; Samran Iftikhar; Michaela Manibo; Peecy Babygrow; Abdelmohsen basha
>> *Subject:* Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By
>> Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
>>
>>
>>
>> Dear Ajish,
>>
>>
>>
>> Please update.
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Thu, Jul 16, 2020 at 8:55 AM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>> Hello Ajish,
>>
>>
>>
>> Below the customer details.
>>
>>
>>
>> Name: Deddugoda Kulatunga
>>
>> Phone Number: +971555821048
>>
>>
>>
>> Thanks & BR
>>
>>
>>
>> On Wed, 15 Jul 2020 at 17:53, Ajish | BabygrowFzc <[email-masked]>
>> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Our QC Team has inspected the product and send the product to our Brands
>> Team for the further inspection.
>>
>>
>>
>> Meantime, Could you please share the contact details of the customer so
>> that Our product manager  can get in touch with the customer for the
>> specific issue.
>>
>>
>>
>> Hi Anarbek,
>>
>>
>>
>> Could you please assist on the below concern?
>>
>>
>>
>> *Warmest Regards,*
>>
>> *Ajish Koshy *
>>
>>
>>
>>
>> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>>
>> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>>
>> *Email: [email-masked]* <[email-masked]>* Web: *
>> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Wednesday, July 15, 2020 5:34 PM
>> *To:* Ajish | BabygrowFzc
>> *Cc:* LPO | BabygrowFzc; customer care; Returns.fc; Sales | BabygrowFzc;
>> Alina D'Souza; Samran Iftikhar; Abdelmohsen basha; Michaela Manibo
>> *Subject:* Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By
>> Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
>>
>>
>>
>> Dear Ajish,
>>
>>
>>
>> Can we get an update on this?
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jul 15, 2020 at 5:31 PM Michaela Manibo <
>> [email-masked]> wrote:
>>
>> Team,
>>
>> Customer is following up the refund on this case.  Please update us on
>> this case so we can communicate it to the customer asap.
>>
>> Thanks
>>
>>
>>
>>
>>
>> On Sun, Jul 12, 2020 at 12:00 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Ajish,
>>
>>
>>
>> As per customer complaint.
>>
>>
>>
>> The issue I faced with this crib is a safety issue. I don't think any
>> person who has not gone through the same situation would understand. When I
>> placed my baby on the crib my baby who was only three days old rolled over
>> and hit himself on the wall next to my bed. This crib cannot be secured on
>> one position and it has a swaying motion.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jul 12, 2020 at 9:38 AM Ajish | BabygrowFzc <
>> [email-masked]> wrote:
>>
>> Hi Denmark,
>>
>> Greetings!
>>
>>
>>
>> You may handover the product with our team for inspection.
>>
>>
>>
>> Meantime, Could you please check with customer and let us know about the
>> problems faced by the customer?
>>
>>
>>
>> Hi Bijo,
>>
>>
>>
>> Please arrange to collect the mentioned returns from Mumzworld for
>> inspection.
>>
>>
>>
>> *Warmest Regards,*
>>
>> *Ajish Koshy *
>>
>>
>>
>>
>> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>>
>> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>>
>> *Email: [email-masked]* <[email-masked]>* Web: *
>> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Saturday, July 11, 2020 10:47 AM
>> *To:* Ajish | BabygrowFzc
>> *Cc:* customer care; Returns.fc; Sales | BabygrowFzc; Alina D'Souza;
>> Samran Iftikhar; Abdelmohsen basha; LPO | BabygrowFzc
>> *Subject:* Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By
>> Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
>>
>>
>>
>> Dear Ajish,
>>
>>
>>
>> Item is with us could you please accept the item and evaluate further.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jul 9, 2020 at 12:14 PM Denmark A <[email-masked]> wrote:
>>
>> @Alina D'Souza <[email-masked]> Please ask the customer what the
>> specific issue is. Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jul 9, 2020 at 12:10 PM Ajish | BabygrowFzc <
>> [email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Please let us know the damage in detail.
>>
>>
>>
>> *Warmest Regards,*
>>
>> *Ajish Koshy *
>>
>>
>>
>>
>> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>>
>> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>>
>> *Email: [email-masked]* <[email-masked]>* Web: *
>> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Thursday, July 09, 2020 12:09 PM
>> *To:* Sales | BabygrowFzc; LPO | BabygrowFzc; Ajish | BabygrowFzc
>> *Cc:* customer care; Returns.fc; Alina D'Souza; Samran Iftikhar;
>> Abdelmohsen basha
>> *Subject:* Order # 600779887 // TC-SI 91396 // Summer Infant - By Your
>> Bed Sleeper - Teal & Grey Stripe // Safety Issue
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Customer comment : Safety Issue
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>