Subject: Re: SO#600931765 - Damage Packaging - Roadriders
From: Michael Rolle <[email-masked]>
To: Rukhsana Zafar <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, Naib Khan <[email-masked]>, Road Rider <[email-masked]>, Eugene Mugisa <[email-masked]>, Nesty John Pascua <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Customer Care Team <[email-masked]>, "Outbound.fc" <[email-masked]>, Denmark A <[email-masked]>, Mark Anthony Laraga <[email-masked]>
Date: Mon, 10 Aug 2020 13:57:06 +0400
List-Id: <ccteam.mumzworld.com>

Dear Rukhsana,

We understand that you delivered the order last July 26 but the packaging
was not in good condition when delivered.

Best Regards,

Michael R.

ᐧ

On Mon, Aug 10, 2020 at 1:06 PM Rukhsana Zafar <[email-masked]>
wrote:

> On 10-08-2020 12:23 PM, Michael Rolle wrote:
>
> Dear Abdelmoshen,
>
> Good Day!
>
> Noted on this.
>
> Rukhsana,  please coordinate to the Lastmile Team, item was not in
> saleable condition.
>
>
> Best Regards,
>
> Michael R.
> ᐧ
>
> On Sun, Aug 9, 2020 at 10:36 AM Rukhsana Zafar <[email-masked]>
> wrote:
>
>> On 2020-08-08 21:53, Abdelmohsen basha wrote:
>>
>> Hello Michael,
>>
>> Receive in damage and out liability on Lastmile team.
>>
>> Thanks
>>
>> On Sat, 8 Aug 2020 at 12:17, Michael Rolle <[email-masked]>
>> wrote:
>>
>>>   Dear Road Rider and Team
>>>
>>> Good Day!
>>>
>>> We cannot sell the item in this kind of packaging, we already
>>> communicate with our supplier but they refuse to replace, due to a damaged
>>> box during transit, this was the original packaging, opening will break the
>>> seal of the product.
>>>
>>> @Abdelmohsen basha <[email-masked]>  @Eugene Mugisa
>>> <[email-masked]>  your action is very much needed.
>>>
>>> Best Regards,
>>>
>>> Michael R.
>>>
>>>
>>> ᐧ
>>>
>>> On Wed, Jul 29, 2020 at 3:10 PM Michael Rolle <
>>> [email-masked]> wrote:
>>>
>>>> Dear Road Rider,
>>>>
>>>> Good Day!
>>>>
>>>> We cannot sell the item in this kind of packaging, we already
>>>> communicate with our supplier but they refuse to replace, due to a damaged
>>>> box during transit, this was the original packaging, opening will break the
>>>> seal of the product.
>>>>
>>>> @Abdelmohsen basha <[email-masked]>  @Eugene Mugisa
>>>> <[email-masked]>  your action is very much needed.
>>>>
>>>> Best Regards,
>>>>
>>>> Michael R.
>>>>
>>>>
>>>>
>>>>
>>>> ᐧ
>>>>
>>>> On Wed, Jul 29, 2020 at 2:41 PM Naib Khan <[email-masked]> wrote:
>>>>
>>>>> [email-masked] <[email-masked]> Please
>>>>> investigate.
>>>>>
>>>>> Regards.
>>>>> Naib
>>>>>
>>>>> On Wed, 29 Jul 2020 at 13:04, Michael Rolle <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> Above SO  received by the customer with damage box during transit.
>>>>>>
>>>>>>
>>>>>> Please inform Courier about the issue.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Best Regards,*
>>>>>>
>>>>>> *Michael C. Rolle*
>>>>>> ᐧ
>>>>>>
>>>>>
>>>>
>>>> --
>>>> *Best Regards,*
>>>>
>>>> *Michael C. Rolle*
>>>>
>>>
>>>
>>> --
>>> *Best Regards,*
>>>
>>> *Michael C. Rolle*
>>>
>> Dear Team,
>>
>> Greeting of the day
>>
>> when transit the item was in working condition, only packaging box was
>> damage.
>> --
>> *Priyanka jadhav*
>> Operations Cum Sales Coordinator
>> + 971 565268107
>>
>
>
> --
> *Best Regards,*
>
> *Michael C. Rolle*
>
> Dear Team,
>
> I do apologize for the  inconvenience.Due to delay, we cannot  be able to
> take any step to help with the issue as it was delivered on 26th July.
>
> Thank you
> *Priyata Rai *
> Operations Cum Sales Coordinator
> + 971 565268297
>
> i
>

-- 
*Best Regards,*

*Michael C. Rolle*