Subject: Re: Customer returns (ref no, 428641)
From: John Garcia <[email-masked]>
To: Akshay Mukund <[email-masked]>, customer care <[email-masked]>
Date: Mon, 10 Aug 2020 12:30:42 +0400
List-Id: <ccteam.mumzworld.com>

Dear Akshay,

Thank you for your email.

@customer care <[email-masked]> - please see attached mail and the
below feedback

Thank you.

*John Carl Garcia*
Logistics Executive

*P* +971 4 245 1326   *E* [email-masked]
*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Mon, Aug 10, 2020 at 12:16 PM Akshay Mukund <[email-masked]>
wrote:

> Hi John,
>
> I found this- PFA.
>
> This was sent to the CC team at Mumzworld. What we suggested it to have
> the refund done and share the credit note with us to balance our books,
>
>
>
> Thanks,
>
>
>
>
> *Akshay Mukund* *|* Executive - Key Accounts - Lifestyle Brands - UAE
> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
> *T* +971 4 315 6212 *| F* +971 4 315 6130 *| M* +971 55 281 5275 *| email*
> [email-masked]
> www.twitter.com/JumboWorld *|* <http://www.jumbo.ae>
> www.facebook.com/JumboWorld
>   Corporate website: www.jumbogroup.com *|* Buy online at: www.jumbo.ae
>
>
>
>
>
> *From:* John Garcia <[email-masked]>
> *Sent:* Monday, August 10, 2020 11:58 AM
> *To:* Akshay Mukund <[email-masked]>
> *Subject:* Customer returns
>
>
>
> Good morning Akshay,
>
>
>
> Hope you are well.
>
>
>
> Please help us on this reference (ref no, 428641)?
>
>
>
> There's a customer claiming that they bought the item here in Mumzworld
> however some said they need to claim it in Jumbo. And there's an email
> coming from Jumbo for a refund. Please can you check if you can track this
> communication as it was not communicated here in the office.
>
>
>
> Thank you for your support.
>
>
>
> *John Carl Garcia*
> Logistics Executive
>
> *P* +971 4 245 1326   *E* [email-masked]
> <https://urldefense.com/v3/__http:/mumzworld.com__;!!DGUnnRohDIROxD-N!_Pl6vEGS-TQeIJMIx5q4ten1DIe_0_ky5iv9mPrDC1vdO9H6zwWHdBWNmDBg_sve1CEN$>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
> <https://urldefense.com/v3/__https:/www.instagram.com/mumzworldcom/__;!!DGUnnRohDIROxD-N!_Pl6vEGS-TQeIJMIx5q4ten1DIe_0_ky5iv9mPrDC1vdO9H6zwWHdBWNmDBg_r03My0X$>
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>
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>
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Subject: RE: Refund GL: 428641
From: Sachin Airani <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Amrith Kunder <[email-masked]>, Dispatch Jel <[email-masked]>, Contact Center <[email-masked]>, Arwa Rangwala <[email-masked]>, Marjorie Vera <[email-masked]>, Agency Service <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Akshay Mukund <[email-masked]>, Mohd Ashraf <[email-masked]>, Mohit Kapoor <[email-masked]>
Date: Sun, 19 Jul 2020 08:23:06 +0000

Dear Mumzworld Team,

The below customer case is approved for refund as he don't want replacement unit. Only one unit. Pls arrange refund for the same from your end and claim the credit note from supplier. Jumbo reference number is 428641.

Name:  John Geddes

Contact no:  0553974721

Brand: DYSON

Model No / Issue :   Purecool - tp04- Not turning on

Address of collection: 2202, Al Majara, Tower 1, Dubai Marina

Nearest Landmark: Near the Old Yacht club, Al hubob street

428641

MR. JOHN 0553974721

TP04 WH/SV

YN6-SA-MMA0408A

NO POWER. MAIN PCB DEFECTIVE.

customer will wait until next week Wednesday for the update

order number: 600799502 DOP: 9th April 2020, customer wants refund as he cannot wait until July

mumzworld online

Regards,

Sachin Airani | Service Manager - Appliances - Services
Jumbo Electronics Co. Ltd (LLC) PO Box 25873 Dubai UAE
T +971 4 821 3805 | F +971 4 884 9796 | M +971 52 905 7604 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Marjorie Vera <[email-masked]>
Sent: Saturday, July 18, 2020 10:29 AM
To: Agency Service <[email-masked]>; Sachin Airani <[email-masked]>
Cc: Amrith Kunder <[email-masked]>; Dispatch Jel <[email-masked]>; Contact Center <[email-masked]>; Arwa Rangwala <[email-masked]>
Subject: RE: Refund GL: 428641

Hi @Agency Service<mailto:[email-masked]> @Sachin Airani<mailto:[email-masked]> Sir,

FYA- As discussed kindly send refund request for the below unit purchased from Mumzworld

Thanks & Regards,

Marjorie De Vera | Call Center Supervisor  - Service Center
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 8849 074 | F +971 4 8849 796 | M  | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae/> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com/> | Buy online at: www.jumbo.ae<http://www.jumbo.ae/>

From: Arwa Rangwala <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 16, 2020 6:35 PM
To: Marjorie Vera <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>
Cc: Amrith Kunder <[email-masked]<mailto:[email-masked]>>; Sachin Airani <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>; Contact Center <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund GL: 428641

Dear all,

Kindly check the below invoice copy:

thanks,

arwa

  _____

From: Marjorie Vera <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 15, 2020 3:12 PM
To: Arwa Rangwala <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>
Cc: Amrith Kunder <[email-masked]<mailto:[email-masked]>>; Sachin Airani <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>; Contact Center <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund GL: 428641

Hi @Arwa Rangwala<mailto:[email-masked]>

Kindly get POP copy - its approved for refund but we need the bill to send the approval email to the dealer.

Thanks & Regards,

Marjorie De Vera | Call Center Supervisor  - Service Center
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 8849 074 | F +971 4 8849 796 | M  | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae/> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com/> | Buy online at: www.jumbo.ae<http://www.jumbo.ae/>

From: Marjorie Vera <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 15, 2020 2:42 PM
To: Agency Service <[email-masked]<mailto:[email-masked]>>
Cc: Amrith Kunder <[email-masked]<mailto:[email-masked]>>; Amr Attia <[email-masked]<mailto:[email-masked]>>; Sachin Airani <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>; Contact Center <[email-masked]<mailto:[email-masked]>>; Keerthi Laneesh <[email-masked]<mailto:[email-masked]>>; Arwa Rangwala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund GL: 428641

Hi @Agency Service<mailto:[email-masked]> Sumesh

As discussed please check customer wants refund only.

WO-202057-00544

Thanks & Regards,

Marjorie De Vera | Call Center Supervisor  - Service Center
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 8849 074 | F +971 4 8849 796 | M  | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae/> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com/> | Buy online at: www.jumbo.ae<http://www.jumbo.ae/>

From: Amr Attia <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 15, 2020 2:24 PM
To: Marjorie Vera <[email-masked]<mailto:[email-masked]>>; Sachin Airani <[email-masked]<mailto:[email-masked]>>
Cc: Amrith Kunder <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>; Contact Center <[email-masked]<mailto:[email-masked]>>; Keerthi Laneesh <[email-masked]<mailto:[email-masked]>>; Arwa Rangwala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund GL: 428641

Dear Team,

The following customer called to follow up on the status of the refund request,

The customer is no longer need any Replacement, And wants to know by when the refund will be there , As he

waited so long for this case, And there is no any feedback,

Please do the needful,

Regards.

Amr Attia | Call Center Executive - Retail
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 884 9074 | F +971 4 884 9796 | M  | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Marjorie Vera <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 28, 2020 2:16 PM
To: Sachin Airani <[email-masked]<mailto:[email-masked]>>
Cc: Amrith Kunder <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>; Retail ContactCenter Team <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>; Contact Center <[email-masked]<mailto:[email-masked]>>; Keerthi Laneesh <[email-masked]<mailto:[email-masked]>>; Arwa Rangwala <[email-masked]<mailto:[email-masked]>>
Subject: Refund GL: 428641
Importance: High

Hi @Sachin Airani<mailto:[email-masked]>

Customer wants a refund for the below -

428641

MR. JOHN 0553974721

TP04 WH/SV

YN6-SA-MMA0408A

NO POWER. MAIN PCB DEFECTIVE.

customer will wait until next week Wednesday for the update

order number: 600799502 DOP: 9th April 2020, customer wants refund as he cannot wait until July

mumzworld online

Thanks & Regards,

Marjorie De Vera | Call Center Supervisor  - Service Center
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 8849 074 | F +971 4 8849 796 | M  | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae/> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com/> | Buy online at: www.jumbo.ae<http://www.jumbo.ae/>

From: Arwa Rangwala <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 1, 2020 6:03 PM
To: Retail ContactCenter Team <[email-masked]<mailto:[email-masked]>>; Contact Center <[email-masked]<mailto:[email-masked]>>
Cc: Amrith Kunder <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>; Jerome Quebral <[email-masked]<mailto:[email-masked]>>; Marjorie Vera <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&D from Customer Location GL: 428641

Dear all,

informed customer that we will get an update by this week end if we will provide refund or replacement as we might receive the replacement unit by july 5th.

thanks,

arwa

  _____

From: Arwa Rangwala <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 28, 2020 12:29 PM
To: Retail ContactCenter Team <[email-masked]<mailto:[email-masked]>>; Contact Center <[email-masked]<mailto:[email-masked]>>
Cc: Amrith Kunder <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>; Jerome Quebral <[email-masked]<mailto:[email-masked]>>; Marjorie Vera <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&D from Customer Location GL: 428641

  _____

From: Arwa Rangwala <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 28, 2020 12:10 PM
To: Marjorie Vera <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>
Cc: Retail ContactCenter Team <[email-masked]<mailto:[email-masked]>>; Contact Center <[email-masked]<mailto:[email-masked]>>; Amrith Kunder <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>; Jerome Quebral <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&D from Customer Location

Dear all,

customer will wait until next week Wednesday for the update for replacement.

thanks,

arwa

  _____

From: Marjorie Vera <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 27, 2020 6:24 PM
To: Jerome Quebral <[email-masked]<mailto:[email-masked]>>; Arwa Rangwala <[email-masked]<mailto:[email-masked]>>
Cc: Retail ContactCenter Team <[email-masked]<mailto:[email-masked]>>; Contact Center <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>; Amrith Kunder <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&D from Customer Location

noted

Thanks & Regards,

Marjorie De Vera | Call Center Supervisor  - Service Center
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 8849 074 | F +971 4 8849 796 | M  | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae/> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com/> | Buy online at: www.jumbo.ae<http://www.jumbo.ae/>

From: Jerome Quebral <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 27, 2020 4:47 PM
To: Arwa Rangwala <[email-masked]<mailto:[email-masked]>>; Marjorie Vera <[email-masked]<mailto:[email-masked]>>
Cc: Retail ContactCenter Team <[email-masked]<mailto:[email-masked]>>; Contact Center <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>; Amrith Kunder <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&D from Customer Location

Done

He will pay AED 50 cash

Jerome Quebral | Sr. Call Center Executive - Retail
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 884 9074 | F +971 4 884 9796 | M  | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Arwa Rangwala <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 27, 2020 3:32 PM
To: Marjorie Vera <[email-masked]<mailto:[email-masked]>>
Cc: Retail ContactCenter Team <[email-masked]<mailto:[email-masked]>>; Contact Center <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>; Amrith Kunder <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>; Jerome Quebral <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&D from Customer Location

Dear marj,

i tried calling the customer thrice but he disconnected the call, will try again later.

thanks,

arwa

  _____

From: Marjorie Vera <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 27, 2020 3:23 PM
To: Arwa Rangwala <[email-masked]<mailto:[email-masked]>>
Cc: Retail ContactCenter Team <[email-masked]<mailto:[email-masked]>>; Contact Center <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>; Amrith Kunder <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>; Jerome Quebral <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&D from Customer Location

Hi @Arwa Rangwala<mailto:[email-masked]>

Can you please call below?

Thanks & Regards,

Marjorie De Vera | Call Center Supervisor  - Service Center
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 8849 074 | F +971 4 8849 796 | M  | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae/> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com/> | Buy online at: www.jumbo.ae<http://www.jumbo.ae/>

From: Marjorie Vera <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 26, 2020 9:31 PM
To: Jerome Quebral <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>
Cc: Retail ContactCenter Team <[email-masked]<mailto:[email-masked]>>; Contact Center <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>; Amrith Kunder <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&D from Customer Location

Hi @Jerome Quebral<mailto:[email-masked]>

Did the customer agreed for the 50 AED C&D charge?

@Dispatch Jel<mailto:[email-masked]> this is added with remarks

Thanks & Regards,

Marjorie De Vera | Call Center Supervisor  - Service Center
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 8849 074 | F +971 4 8849 796 | M  | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae/> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com/> | Buy online at: www.jumbo.ae<http://www.jumbo.ae/>

From: Jerome Quebral <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 26, 2020 4:28 PM
To: Dispatch Jel <[email-masked]<mailto:[email-masked]>>; Marjorie Vera <[email-masked]<mailto:[email-masked]>>
Cc: Retail ContactCenter Team <[email-masked]<mailto:[email-masked]>>; Contact Center <[email-masked]<mailto:[email-masked]>>
Subject: C&D from Customer Location

Dear @Marjorie<mailto:[email-masked]>/ @Dispatch<mailto:[email-masked]>

Name:  John Geddes

Contact no:  0553974721

Brand: DYSON

Model No / Issue :   Purecool - tp04- Not turning on

Address of collection: 2202, Al Majara, Tower 1, Dubai Marina

Nearest Landmark: Near the Old Yacht club, Al hubob street

IW or OOW: IW

C&D Charges (if Applicable): N/A

Payment mode: N/A

Regards,

Jerome Quebral | Sr. Call Center Executive - Retail
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 884 9074 | F +971 4 884 9796 | M  | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>