Subject: Re: Marked Delivered But not Received - 600940703_2
From: Mary Anne Agapito <[email-masked]>
To: Rukhsana Zafar <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Naib Khan <[email-masked]>
Date: Mon, 10 Aug 2020 12:10:21 +0400
List-Id: <ccteam.mumzworld.com>

Hi Rukhsana,

I just spoke with the customer, she also received the photo you had sent
but it is not their door.

She is just waiting for her sister to take a photo of their door and she
will send it thru whatsapp.

Please assist. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Aug 10, 2020 at 11:48 AM Rukhsana Zafar <[email-masked]>
wrote:

> On 10-08-2020 10:15 AM, Mary Anne Agapito wrote:
>
> Hi Rukshana,
>
> The customer called again today, still, the order was not delivered.
>
> Please ensure the delivery today without any fail. Let's close this case
> once and for all
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sat, Aug 8, 2020 at 5:15 PM Rukhsana Zafar <[email-masked]>
> wrote:
>
>> On 2020-08-08 05:32, Mary Anne Agapito wrote:
>>
>> Hi Rukhsana,
>>
>> As per the customer, she only received a call around 9 pm from the driver
>> but no one came to deliver. However, on our record, it shows delivered on
>> 05 Aug.
>>
>> Please check and do the needful. The customer needs it urgently.
>>
>> @Naib Khan <[email-masked]> - pls assist as well.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> Dear team,
>>
>> Noted i will check with it and inform you ASAP.
>> --
>> *Priyanka Jadhav*
>> Operations Cum Sales Coordinator
>> + 971565268107
>>
> Dear team,
>
> The delivery is done by the driver,  driver said when driver reach front
> of her door driver bang the bell but no one open the door then driver call
> her she  said yes no one open the door you leave the order front of door
> and go.
> --
> *Priyanka jadhav*
> Operations Cum Sales Coordinator
> + 971 565268107
>