Subject: Re: Defective - 600771753// SKU: MD-H103C-CL-SV-R
From: Mary Anne Agapito <[email-masked]>
To: Jeno Serenio <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Denmark A <[email-masked]>, Michael Rolle <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Mon, 10 Aug 2020 11:44:48 +0400
List-Id: <ccteam.mumzworld.com>

Hi Jeno,

Please see the attached sales order as per your request.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Aug 10, 2020 at 11:19 AM Jeno Serenio <[email-masked]> wrote:

> Hello Mary Anne.
>
>
>
> Good Morning.
>
>
>
> Thank you for sharing this saftersales issue.
>
>
>
> To proceed, grateful if you could send us the customer receipt copy.
>
>
>
> Looking forward to hear from you.
>
>
>
> Wishing you good day.
>
>
>
> Kind regards,
>
>
>
> *Jeno Serenio*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> *JENO SERENIO*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Monday, August 10, 2020 10:54 AM
> *To:* Jeno Serenio <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Ashley Fernandes <[email-masked]>;
> Denmark A <[email-masked]>; Michael Rolle <
> [email-masked]>
> *Subject:* Defective - 600771753// SKU: MD-H103C-CL-SV-R
>
>
>
> Hi Jeno,
>
>
>
> We have a customer from Oman who complained that the item is defective. We
> already arranged the collection.
>
>
>
> Please see below email, pics and video received from the customer.
>
>
>
>
>
>
>
>
>
>
>
> @Ashley Fernandes <[email-masked]> - please confirm if this is the
> right PO
>
>
>
> POMUMZ_DXB168655  or POMUMZ_DXB166806
>
>
>
> Once received, please allow us to send the item for further evaluation.
>
>
>
> @Denmark A <[email-masked]> @Returns.fc <[email-masked]>
> - pls follow up, collection has been arranged thru DHL (6290688876)
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
>
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>