Subject: Re: Facebook - 100158684_2 - MISSING - Britax B-Agile Double - Cosmos Black
From: Alvin Balmeo <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Eugene Mugisa <[email-masked]>, Pavankumar A <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Naib Khan <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>
Date: Mon, 10 Aug 2020 11:05:08 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

Please raise a CRA for the item under (see email thread above)
100158684_2
KSA-TC-2000023161
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=906545> Britax
B-Agile Double - Cosmos Black

We'll process a refund to the customer once done.

On Sat, 8 Aug 2020 at 13:28, Eugene Mugisa <[email-masked]> wrote:

> If there is no update on this @Alvin Balmeo <[email-masked]>!
>
>
>
> Please refund the customer and we will proceed with lost item on either
> Tamer or the courier.
>
>
>
> @Pavankumar A <[email-masked]>
>
>
>
> Investigate with BARQ on number of packages delivered.
>
>
>
> @Zubair Wahid <[email-masked]>
>
>
>
> Please confirm if this item as dispatched.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Alvin Balmeo <[email-masked]>
> *Sent:* Friday, August 7, 2020 11:06 AM
> *To:* Zubair Wahid <[email-masked]>
> *Cc:* Customer Care Team <[email-masked]>; Asad <[email-masked]>;
> Naib Khan <[email-masked]>; Amir Julkarnain <[email-masked]>;
> Ekta Jesswani <[email-masked]>; lastmile <[email-masked]>
> *Subject:* Re: Facebook - 100158684_2 - MISSING - Britax B-Agile Double -
> Cosmos Black
>
>
>
> Team,
>
>
>
>
>
> We have not received any update on this case. Are we to dispatch the
> missing item or should we request a CRA to refund the customer?
>
>
>
>
>
>
>
> On Wed, 5 Aug 2020 at 16:39, Alvin Balmeo <[email-masked]> wrote:
>
> Hi Zubair,
>
>
>
>
>
> Can we have an update on this case? We have the customer on social media
> constantly following up on the missing stroller.
>
>
>
> Please advise.
>
>
>
>
>
> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
> <[email-masked]>  - help on this case thanks
>
>
>
> On Wed, 5 Aug 2020 at 08:17, Alvin Balmeo <[email-masked]> wrote:
>
> Hi Zubair,
>
>
>
>
>
> Any update for this remaining item?
>
>
>
> On Tue, 4 Aug 2020 at 09:44, Alvin Balmeo <[email-masked]> wrote:
>
> Hi Zubair/Naib,
>
>
>
>
> May we know if we have an update for the missing stroller? The customer
> sent a message on our FB page following up on this. The original order date
> is 12-Jun-2020.
>
>
>
> Please advise.
>
>
>
> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
> <[email-masked]>  - need help on this case.
>
>
>
> @Asad <[email-masked]> - FYI
>
> --
>
> Best regards,
>
>
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>
>
>
>
> --
>
> Best regards,
>
>
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>
>
>
>
> --
>
> Best regards,
>
>
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>
>
>
>
> --
>
> Best regards,
>
>
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>
> --
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> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAAXiWNqrYwwrQku-y6h3-hWohJO94-gGFzF4T3whduHHcCRp1A%40mail.gmail.com?utm_medium=email&utm_source=footer>
> .
>

-- 
Best regards,

Alvin

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