Subject: Re: Missing Items 600884532
From: Rukhsana Zafar <[email-masked]>
To: Shady Elgendy <[email-masked]>
Cc: Naib Khan <[email-masked]>, Road Rider <[email-masked]>, Mohit Caleb <[email-masked]>, Vipul Arora <[email-masked]>, Hyacinth Joyce <[email-masked]>, Muhammad Habib <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Jaymar Tolentino <[email-masked]>, Shek Hussain <[email-masked]>, Mary Anne Agapito <[email-masked]>, Vipin Raj <[email-masked]>, Mostafa Said <[email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <
Date: Mon, 10 Aug 2020 09:42:53 +0400
List-Id: <ccteam.mumzworld.com>

On 10-08-2020 08:26 AM, Shady Elgendy wrote:

> @Naib Khan Please confirm is this done? 
> 
> Thanks 
> ᐧ 
> 
> On Sun, Aug 9, 2020 at 3:42 PM Naib Khan <[email-masked]> wrote: 
> Hi Shady, 
> 
> Order out for delivery with RR. 
> 
> @Road Rider Customer Support@Road Rider Please delivered today without fail. 
> 
> Regards. 
> Naib 
> 
> On Sun, 9 Aug 2020 at 15:04, Shady Elgendy <[email-masked]> wrote: 
> @Naib .. What is the update here?  
> ᐧ 
> 
> On Sun, Aug 9, 2020 at 10:26 AM Naib Khan <[email-masked]> wrote: 
> 
> Hi Mohit, 
> 
> Thanks for the update I will investigate and order will be delivered today ASAP.
> 
> Regards. 
> Naib 
> 
> On Sun, 9 Aug 2020 at 10:24, Mohit Caleb <[email-masked]> wrote: 
> Hello Naib,
> 
> The order was processed for Re-Ship on the 4th of august by Habib & handed over to the sorting team.
> 
> Could you please check    
> 
> On Sun, Aug 9, 2020 at 10:19 AM Naib Khan <[email-masked]> wrote: 
> Hi Vipul, 
> 
> The order contains 1 box which is delivered. 
> 
> @Outbound.fc please assist if all items packed in the order. 
> 
> +Mohit Caleb 
> 
> Regards. 
> Naib 
> 
> On Sun, 9 Aug 2020 at 10:14, Vipul Arora <[email-masked]> wrote: 
> @Naib Khan : Kindly update here 
> ᐧ 
> 
> On Sun, 9 Aug 2020 at 09:35, Hyacinth Joyce <[email-masked]> wrote: 
> Hi Team, 
> 
> The customer called again to follow up and is extremely upset. 
> 
> The customer is still following up about the below item. She requested for 2 qty pack of 6.  
> The customer is supposed to receive 12 packs but only 2 was delivered. 
> 
> HTCO-1610037         Rudolfs - Organic Pear, Blueberry Oat Porridge Smoothie 110g - Pack Of 6
> 2
> 
> @Vipul Arora / @Muhammad Habib is the missing qty's (10 pcs.) received and processed for reshipping? 
> 
> @lastmile / @Naib Khan is reship arranged? If yes, may we know to which courier in order for us to follow up with them. 
> 
> Thank you. 
> 
> Best Regards, 
> 
> Joyce Alvarado
> 
> Customer Care Representative
> 
> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com [1]
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE 
> 
> On Tue, 4 Aug 2020 at 12:08, Muhammad Habib <[email-masked]> wrote: 
> Dear Vipul,
> 
> Items have been processed for reshipping under order sequence 600884532_1.
> @lastmile  PLease do the needful further. 
> 
> On Tue, Aug 4, 2020 at 11:06 AM Vipul Arora <[email-masked]> wrote: 
> @Muhammad Habib / @Mohit Caleb Missing Quantity handed over to you, kindly re-ship the same. 
> ᐧ 
> 
> On Wed, 29 Jul 2020 at 16:39, Jaymar Tolentino <[email-masked]> wrote: 
> 
> Hi Vipul, 
> 
> As we discussed before, those items that went for oos from the vendor will fulfill the order by next week as agreed. 
> 
> @Shek Hussain  - please ensure to deliver the missing items that are short supplied as we agreed over the phone. 
> 
> Appreciate your support as always. 
> 
> Jaymar Tolentino
> Logistics Executive
> 
> P +971 4 433 1360   E [email-masked]
> A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE 
> 
> [2]  [3]  [4]  [5]  [6] 
> 
> [7] 
> 
> [8] 
> 
> On Wed, Jul 29, 2020 at 3:19 PM Vipul Arora <[email-masked]> wrote: 
> @Jaymar Tolentino : Kindly help here to resolve customer issue on priority 
> ᐧ 
> 
> On Wed, 29 Jul 2020 at 14:25, Mary Anne Agapito <[email-masked]> wrote: 
> Hi Team, 
> 
> The customer called again, aside from the  Rudolfs - Pear Prune Smoothie For Babies 110g - Pack Of 6, which was already been resolved, she is complaining about the item below 
> 
> 600884532_1
> HTCO-1610037 [9]
> Rudolfs - Organic Pear, Blueberry Oat Porridge Smoothie 110g - Pack Of 6
> 
> As per the customer, she only received 2 pieces instead of 12 pieces. She is extremely upset and doesn't want to hang up unless confirmed. 
> 
> Please check and advise. Thank you
> 
> Warm Regards, 
> 
> Mary Anne Agapito
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com [1]
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
> 
> On Wed, Jul 8, 2020 at 1:32 PM Vipul Arora <[email-masked]> wrote: 
> Dear Jaymar, 
> 
> Today vendor delivered 12 pieces which is 2 qty as per our PO. So total qty delivered till now is 4 as bundle and we still need 8 qty as bundle that 48 pieces single. 
> 
> One more SKU HTCO-1610037  in the same PO was sent wrong by the vendor. We need 20 qty as a bundle they delivered 20 pieces as single. So kindly ask them to deliver 100 pieces single to fix the quantity. 
> 
> @Vipin Raj : Kindly send missing quantity to customer 
> 
> Thanks 
> Vipul 
> 
> On Wed, 8 Jul 2020 at 09:49, Mohamed Magdy <[email-masked]> wrote: 
> @Jaymar Tolentino ,,What will be the update then? 
> 
> On Tue, Jul 7, 2020 at 11:19 AM Vipul Arora <[email-masked]> wrote: 
> Dear Jaymar 
> 
> PO is already mentioned in the mail as I said earlier while receiving vendor brought OLD PO in which description was not for single not for the bundle. 
> 
> POMUMZ_DXB205107  for your reference. 
> 
> Thanks 
> Vipul   
> 
> On Tue, 7 Jul 2020 at 11:14, Jaymar Tolentino <[email-masked]> wrote: 
> 
> Dear Vipul, 
> 
> Could you please provide the PO in which you have received the incomplete bundle? 
> 
> Vendor is saying they have supplied correct qty as per the invoices provided. 
> 
> Jaymar Tolentino
> Logistics Executive
> 
> P +971 4 433 1360   E [email-masked]
> A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE 
> 
> [2]  [3]  [4]  [5]  [6] 
> 
> [7] 
> 
> [8] 
> 
> On Tue, Jul 7, 2020 at 8:40 AM Mohamed Magdy <[email-masked]> wrote: 
> @Jaymar Tolentino ...Any update here please?
> 
> Thanks 
> 
> On Mon, Jul 6, 2020 at 10:12 AM Vipul Arora <[email-masked]> wrote: 
> @Mohamed Magdy Still waiting for Jaymar to update
> 
> @Jaymar Tolentino Kindly update here 
> 
> On Mon, 6 Jul 2020 at 10:03, Mohamed Magdy <[email-masked]> wrote: 
> Are we done here? 
> 
> On Sat, Jul 4, 2020 at 3:17 PM Mostafa Said <[email-masked]> wrote: 
> +Vipul Arora Could you please update here. 
> 
> On Fri, Jul 3, 2020 at 9:28 AM Anas nazzal <[email-masked]> wrote: 
> Dear Team, 
> 
> Kindly share the latest update for the below customer. 
> 
> Best Regards, 
> Anas Nazzal  
> 
> On Fri, Jun 26, 2020 at 12:33 PM Vipul Arora <[email-masked]> wrote: 
> 
> Dear Jaymar,  
> 
> We received it as single piece as you can check attached PO also description is old due to which receiver received as a single piece 
> 
> On Fri, Jun 26, 2020, 10:42 Ashish Nair <[email-masked]> wrote: 
> 
> @Vipul Arora  - Please update regarding the subject missing pcs. 
> 
> Regards, 
> 
> Ashish.S.Nair 
> Inventory Controller
> 
> E [email-masked]
> A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE 
> 
> [2]  [3]  [4]  [5]  [6] 
> 
> [7] 
> 
> [8] 
> 
> Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail. 
> 
> On Fri, Jun 26, 2020 at 9:51 AM Anas nazzal <[email-masked]> wrote: 
> Dear Team, 
> 
> KIndly assist with the below customer. 
> 
> Best Regards, 
> Anas Nazzal  
> 
> On Tue, Jun 23, 2020 at 9:30 AM Anas nazzal <[email-masked]> wrote: 
> Dear All, 
> 
> Kindly assist with the below as the customer called again to follow up.  
> 
> Best Regard, 
> Anas Nazzal  
> 
> [10]
> Virus-free. www.avast.com [10]
> 
> On Mon, Jun 22, 2020 at 10:44 AM Shek Hussain <[email-masked]> wrote: 
> 
> Dear Jaymar 
> 
> As per PO we supplied and your receiving team also received as per PO. For your reference please check the our invoice copy. 
> 
> Its clear from our side we supplied correct. 
> 
> Please see the invoice there is no cutting. 
> 
> Thanks, and Regards 
> 
> Shek Hussain 
> 
> E-Commerce Sales Executive 
> 
> Hassani Trading Co. 
> 
> +971564098684 
> 
> PO Box : 286 
> 
> Dubai investment Park-1 
> 
> From: Jaymar Tolentino <[email-masked]> 
> Sent: 21 June 2020 9:22 PM
> To: Shek Hussain <[email-masked]>
> Cc: Ashish Nair <[email-masked]>; Muhammad Habib <[email-masked]>; Hyacinth Joyce <[email-masked]>; Outbound.fc <[email-masked]>; Mohit Caleb <[email-masked]>; Syed Yakoob <[email-masked]>; customer care <[email-masked]>; Talal Haroun <[email-masked]>; Kanika Munjal <[email-masked]>; Vipul Arora <[email-masked]>
> Subject: Re: Missing Items 600884532 
> 
> Hi Shek, 
> 
> Please see below PO for your reference. 
> 
> POMUMZ_DXB205107 Hassani Trading Co  
> 
> Jaymar Tolentino
> Logistics Executive 
> 
> P +971 4 433 1360   E [email-masked]
> A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE 
> 
> [2]  [3]  [4]  [5]  [6] 
> 
> [7] 
> 
> [8] 
> 
> On Sun, Jun 21, 2020 at 7:18 PM Shek Hussain <[email-masked]> wrote: 
> 
> Dear Jaymar 
> 
> Yes we are always ready to support you 
> 
> Please shared the PO reference I will investigate and Update you morning. 
> 
> Thanks, and Regards 
> 
> Shek Hussain 
> 
> E-Commerce Sales Executive 
> 
> Hassani Trading Co. 
> 
> +971564098684 
> 
> PO Box : 286 
> 
> Dubai investment Park-1 
> 
> From: Jaymar Tolentino <[email-masked]> 
> Sent: 21 June 2020 4:09 PM
> To: Shek Hussain <[email-masked]>
> Cc: Ashish Nair <[email-masked]>; Muhammad Habib <[email-masked]>; Hyacinth Joyce <[email-masked]>; Outbound.fc <[email-masked]>; Mohit Caleb <[email-masked]>; Syed Yakoob <[email-masked]>; customer care <[email-masked]>; Talal Haroun <[email-masked]>; MISOperation <[email-masked]>; Kanika Munjal <[email-masked]>; Vipul Arora <[email-masked]>
> Subject: Re: Missing Items 600884532 
> 
> Hi Shek, 
> 
> Please support the customer on the below issue. Kindly include it for tom delivery. 
> 
> Jaymar Tolentino
> Logistics Executive 
> 
> P +971 4 433 1360   E [email-masked]
> A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE 
> 
> [2]  [3]  [4]  [5]  [6] 
> 
> [7] 
> 
> [8] 
> 
> On Sun, Jun 21, 2020 at 3:59 PM Vipul Arora <[email-masked]> wrote: 
> 
> Dear Ashish,
> 
> We received it as a single item because the description was changed on the 3rd of June as pack of 6 post PO creation. Vendor brought printed PO as Single piece and we received the same as single. 
> 
> @Jaymar Tolentino : Kindly check with vendor to supply short qty against PO. 
> 
> Thanks 
> 
> Vipul 
> 
> On Sun, 21 Jun 2020 at 14:40, Ashish Nair <[email-masked]> wrote: 
> 
> Hi Habib, 
> 
> Please be informed that the missing pcs were not physically found. 
> 
> @Vipul Arora  - please have a look into this subject matter & give ur feedback. 
> 
> Regards, 
> 
> Ashish.S.Nair 
> Inventory Controller 
> 
> E [email-masked]
> A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE 
> 
> [2]  [3]  [4]  [5]  [6] 
> 
> [7] 
> 
> [8] 
> 
> Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail. 
> 
> On Sun, Jun 21, 2020 at 1:29 PM Muhammad Habib <[email-masked]> wrote: 
> 
> @Ashish Nair  please help her. 
> 
> On Sun, Jun 21, 2020 at 2:21 PM Hyacinth Joyce <[email-masked]> wrote: 
> 
> Hi team,
> 
> The customer called again to follow up. 
> 
> @Muhammad Habib The item in our website shows that it is a pack of 6. In a single order the customer should receive 6 packs/qty of the item. 
> 
> Kindly check and advise asap. 
> 
> Thank you. 
> 
> Best Regards, 
> 
> Joyce Alvarado 
> 
> Customer Care Representative 
> 
> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com [1]
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE 
> 
> On Sun, 14 Jun 2020 at 09:34, 'Jayson Reyes (Mumzworld Catalogue)' via customer care <[email-masked]> wrote: 
> 
> ##- Please type your reply above this line -## 
> 
> You are registered as a CC on this request (1123603). Reply to this email to add a comment to the request.
> 
> Jayson Reyes (Mumzworld.com) 
> 
> Jun 14, 2020, 9:34:39 AM GMT+4 
> 
> Hi,
> 
> Please see attached screenshot from vendor sheet
> 
> Regards, 
> 
> Jayson Reyes 
> 
> m: +971 50 460 55 13 │ p:  +971 (0)4 245 1331 │ e: [email-masked] │ w: www.mumzworld.com [11] 
> 
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE 
> 
> Anas (Mumzworld.com) 
> 
> Jun 13, 2020, 3:37:58 PM GMT+4 
> 
> Dear Team, 
> 
> Kindly advise as the product Rudolfs - Pear Prune Smoothie For Babies 110g - Pack Of 6 is showing in our website as pack of 6.
> Please find the below screenshot for the same 
> 
> Virus-free. www.avast.com [12] (https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail [10]) 
> 
> On Sat, Jun 13, 2020 at 3:07 PM Muhammad Habib <[email-masked]> wrote: 
> 
> Dear Anas, 
> 
> Rudolfs - Pear Prune Smoothie For Babies 110g - Pack Of 6
> I pc was ordered and the same was picked and packed.
> Further for your action please.
> Screenshot attached for your reference. 
> 
> On Sat, Jun 13, 2020 at 3:31 PM Anas nazzal <[email-masked]

  -- 

  -- 

Dear Team, 

Greeting of the day, 

I had check with the driver and customer also Customer received her
order.

-- 
Priyanka Jadhav 
Operations Cum Sales Coordinator
+ 971 565268107 

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