Subject: RE: Order number 600783466
From: repairs <[email-masked]>
To: Anas nazzal <[email-masked]>, Denmark A <[email-masked]>, Glaiza <[email-masked]>, Afra Syed <[email-masked]>
Cc: rizwan <[email-masked]>, customer care <[email-masked]>, brands <[email-masked]>, mili <[email-masked]>
Date: Mon, 10 Aug 2020 04:37:14 +0000
List-Id: <ccteam.mumzworld.com>

Dear Team,

Good day!

Please check attached picture of mattress w/ board  spare part availability.

Kindly share to your customer , only this stock we have.

Regards ,

Ever Villafuerte
Warehouse Service Executive

T: +971 4 347 0597<tel:+97143470597>  M: +971 56 623 0495<tel:+971566230495>
F: +971 4 347 0659<tel:+97143470659>  E: [email-masked]<mailto:[email-masked]>
A: 28B Street Community 368 Al Quoz Industrial Area 3
Dubai, UAE 20717 79344

From: Anas nazzal <[email-masked]>
Sent: 09 August 2020 05:11 PM
To: Denmark A <[email-masked]>; Glaiza <[email-masked]>; Afra Syed <[email-masked]>
Cc: repairs <[email-masked]>; rizwan <[email-masked]>; customer care <[email-masked]>; brands <[email-masked]>; mili <[email-masked]>
Subject: Re: Order number 600783466

Dear Glazia,

Kindly find the below photo of the item.

@Afra Syed<mailto:[email-masked]> kindly assist and confirm when the item can be received to arrange delivery to the customer.

Best regards,
Anas Nazzal

On Sun, Aug 9, 2020 at 4:56 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
@Anas nazzal<mailto:[email-masked]> @Yaseen Shaqra<mailto:[email-masked]> Check the vendor requirements and inform the customer as well.

Regards,
Den mark

On Sun, Aug 9, 2020 at 4:51 PM Glaiza <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

Received RMA, can you also please share some images of the product?

We do have spare part similar to the mattress pad of Lullaby Playard.
Please see attached for your reference, it’s a mattress for Lullaby Dream.

Regards,

[A close up of a logo    Description automatically generated]

Glaiza Abutin
Purchasing Executive

T: +971 4 222 0799<tel:+97142220799> M: +971 52 625 1443 <tel:+971526251443>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Dubai P.O. Box 6761

Office Timings: 8am – 5pm Sun to Thu UAE Local time
Office Closed: Fri – Sat UAE Weekend

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 9, 2020 4:31 PM
To: Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>
Cc: Anas nazzal <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Afra Syed <[email-masked]<mailto:[email-masked]>>; brands <[email-masked]<mailto:[email-masked]>>; mili <[email-masked]<mailto:[email-masked]>>; Glaiza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order number 600783466

Dear Yaseen,

Please create a CRA for the specific item that needs to be collected  and updated in the tracker sheet so we can proceed .

@Glaiza<mailto:[email-masked]> Please find the attached RMA filled up form for your reference.

Regards,
Den mark

On Sun, Aug 9, 2020 at 4:16 PM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please update us at the earliest, the customer is following up

On Wed, Aug 5, 2020 at 11:52 AM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

Customer is following up on this case.  Please assist.
[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Mon, Aug 3, 2020 at 12:02 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

KIndly assist and share RMA for the below .

Best regards
Anas Nazzal

On Mon, Aug 3, 2020 at 8:42 AM Glaiza <[email-masked]<mailto:[email-masked]>> wrote:
Dear Anas,

Please fill up the attached GBT RMA form and send us with complete details.
Kindly also share images or video of the actual item.

NOTE: Kindly share RMA form with any communication relating to returns, missing parts/spare parts request, repairs.

Hi @repairs<mailto:[email-masked]>, please check below spare part if available for Lullaby Baby Playard (CH79094). Thanks!

Regards,

[A close up of a logo    Description automatically generated]

Glaiza Abutin
Purchasing Executive

T: +971 4 222 0799<tel:+97142220799> M: +971 52 625 1443 <tel:+971526251443>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Dubai P.O. Box 6761

Office Timings: 8am – 5pm Sun to Thu UAE Local time
Office Closed: Fri – Sat UAE Weekend

From: Anas nazzal <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 2, 2020 4:54 PM
To: brands <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; Glaiza <[email-masked]<mailto:[email-masked]>>; mili <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Afra Syed <[email-masked]<mailto:[email-masked]>>
Subject: Order number 600783466

Dear team,

The below customer confirmed that the Chicco - Lullaby Baby Playard - Orion has been delivered without mattress pad
SKU    GT-CH79094-51

Best regards,
Anas Nazzal

--
Best Regards,
Yaseen Mohammed
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE