Subject: Re: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
From: Shady Elgendy <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Denmark A <[email-masked]>, Abdelmohsen basha <[email-masked]>, Simone van Geemen <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Angeli Fontillas <[email-masked]>
Date: Mon, 10 Aug 2020 08:22:52 +0400
List-Id: <ccteam.mumzworld.com>

@Abdelmohsen basha <[email-masked]> @Denmark A
<[email-masked]> Please
advise?
We need to close this case today

Thanks
ᐧ

On Sun, Aug 9, 2020 at 1:45 PM Alina D'Souza <[email-masked]> wrote:

> Hi Team,
>
> Please advise Custoemr needs a replacement.
>
> Regards,
> Alina
>
> On Thu, Aug 6, 2020 at 9:49 AM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Shady,
>>
>> Another similar case
>>
>> No PO is from our old stock. The customer received delivery on 20th July
>> and reported to us on 21st July, Customer needs a replacement
>>
>> Item cost value 874.65 AED
>>
>> Looping @Simone van Geemen <[email-masked]>
>>
>> Regards,
>> Alina
>>
>> On Thu, Aug 6, 2020 at 9:29 AM Denmark A <[email-masked]> wrote:
>>
>>> Dear Alina,
>>>
>>> Please check with the logistics team regarding PO and also add BD to
>>> assist us.
>>>
>>> Regards,
>>> Den mark
>>>
>>>
>>> On Thu, Aug 6, 2020 at 8:57 AM Shady Elgendy <[email-masked]>
>>> wrote:
>>>
>>>> +Abdelmohsen basha <[email-masked]>
>>>> ᐧ
>>>>
>>>> On Wed, Aug 5, 2020 at 5:41 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> What do you advise if no PO, I am not sure of the process in the
>>>>> warehouse.
>>>>>
>>>>> May be delivered from our stock
>>>>>
>>>>> Customer received delivery on 20th July and reported to us on 21st
>>>>> July, please confirm the same and update CRA she needs a replacement
>>>>>
>>>>> Need confirmation asap as customer is very upset
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Aug 4, 2020 at 9:29 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Alina,
>>>>>>
>>>>>> This item does not have a PO. Please check
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Aug 4, 2020 at 9:09 AM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Denmark,
>>>>>>>
>>>>>>> Please provide an update asap
>>>>>>>
>>>>>>> Customer needs the replacement
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>> On Tue, Jul 28, 2020 at 11:23 AM Abdul Monim <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Denmark,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> First of all we couldn’t find any PO reference in our system belong
>>>>>>>> this car seat, and we never send it like that, this car seat used for long
>>>>>>>> time and not like customer received and call same time.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards
>>>>>>>>
>>>>>>>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>>>>>>>> Supervisor*
>>>>>>>>
>>>>>>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>>>>>>> 1693
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Abdul Monim <[email-masked]>
>>>>>>>> *Sent:* Sunday, July 26, 2020 9:25 AM
>>>>>>>> *To:* 'Denmark A' <[email-masked]>
>>>>>>>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>>>>>>>> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
>>>>>>>> 'Kenneth Nwaso' <[email-masked]>; 'Michael Rolle' <
>>>>>>>> [email-masked]>; 'Abdelmohsen basha' <
>>>>>>>> [email-masked]>; 'Suzanne' <[email-masked]>
>>>>>>>> *Subject:* RE: Order #600929840 // Sku :AEW-8764498140 // Name
>>>>>>>> :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Ok Dear send it back to our warehouse.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards
>>>>>>>>
>>>>>>>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>>>>>>>> Supervisor*
>>>>>>>>
>>>>>>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>>>>>>> 1693
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Denmark A [mailto:[email-masked]
>>>>>>>> <[email-masked]>]
>>>>>>>> *Sent:* Sunday, July 26, 2020 9:14 AM
>>>>>>>> *To:* Abdul Monim <[email-masked]>
>>>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>>>> Kenneth Nwaso <[email-masked]>; Michael Rolle <
>>>>>>>> [email-masked]>; Abdelmohsen basha <
>>>>>>>> [email-masked]>; Suzanne <[email-masked]>
>>>>>>>> *Subject:* Re: Order #600929840 // Sku :AEW-8764498140 // Name
>>>>>>>> :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Dear Abdul,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Item is with us please accept and evaluate it furthermore.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jul 26, 2020 at 9:09 AM Abdul Monim <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Dear Denmark,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Ask your customer to send us a Photos and short video clip shows
>>>>>>>> his complain.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards
>>>>>>>>
>>>>>>>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>>>>>>>> Supervisor*
>>>>>>>>
>>>>>>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>>>>>>> 1693
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>>>>> *Sent:* Saturday, July 25, 2020 2:52 PM
>>>>>>>> *To:* Abdul Monim - Areen E&W <[email-masked]>
>>>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>>>> Kenneth Nwaso <[email-masked]>; Michael Rolle <
>>>>>>>> [email-masked]>; Abdelmohsen basha <
>>>>>>>> [email-masked]>
>>>>>>>> *Subject:* Order #600929840 // Sku :AEW-8764498140 // Name
>>>>>>>> :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Dear Vendor,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>>> item back to you for your further evaluation.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Return Reason:received_damaged_not_as_new
>>>>>>>> Comments :Very dusty and it’s for a baby should be scratched
>>>>>>>> everywhere I want. New one and the same one
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Stay HOME Stay SAFE…
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>>
>>>>
>>>> --
>>>>
>>>>

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