Subject: Re: Order #600921602 // MBN-0032 // CINK - Bamboo Baby Weaning Giftbox - Ocean // Defective
From: "Alina D'Souza" <[email-masked]>
To: Made by Nature - Middle East <[email-masked]>
Cc: Denmark A <[email-masked]>, Michael Rolle <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Sun, 9 Aug 2020 17:47:18 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Kindly advise asap customer waiting for refund/ replacement.

Regards,
Alina

On Tue, Aug 4, 2020 at 10:17 AM Made by Nature - Middle East <
[email-masked]> wrote:

> Dear Denmark,
>
> I do not understand your email request. The item is not with us.
>
>
> Kind regards,
> Silvia
>
> Made by Nature Team
>
> Made by Nature Middle East
> More Than General Trading LLC
>
>
>
> On Aug 4, 2020, at 8:27 AM, Denmark A <[email-masked]> wrote:
>
> Dear Silvia,
>
> Please send the item back to us if one of our drivers will do collection
> from your side thank you.
>
> Regards,
> Den mark
>
> On Mon, Aug 3, 2020 at 5:59 PM Silvia Preto <[email-masked]>
> wrote:
>
>> Dear
>>
>> We have responded to you on the same day but I understand the email
>> bounced back.
>>
>> Please note :
>>
>> *Dear Denmark,*
>>
>> *This is normal and not a defect.*
>>
>> *It is not easy to open the lid so the baby/toddler will not open it
>> easily.*
>>
>> *If difficult for an adult to open this is also normal and it will be
>> easier with use as the rubber will loosen slightly.*
>>
>> *Hope this helps to reassure your customer.*
>>
>> Thanks
>>
>> Kind regards,
>>
>> Silvia Preto
>> +971557008106
>> [email-masked]
>> www.madebynatureme.com
>>
>> Made by Nature Middle East
>> More Than General Trading LLC
>>
>>
>> On 3 Aug 2020, at 4:36 PM, Michael Rolle <[email-masked]>
>> wrote:
>>
>> 
>> Dear Vendor,
>>
>> Please update  the above issue to proceed.
>>
>> Best Regards,
>>
>> Michael R.
>>
>>
>> ᐧ
>>
>> On Sun, Jul 19, 2020 at 1:50 PM Made by Nature - Middle East <
>> [email-masked]> wrote:
>>
>>> Dear Denmark,
>>>
>>> This is normal and not a defect.
>>>
>>> It is not easy to open the lid so the baby/toddler will not open it
>>> easily.
>>>
>>> If difficult for an adult to open this is also normal and it will be
>>> easier with use as the rubber will loosen slightly.
>>>
>>> Hope this helps to reassure your customers
>>>
>>>
>>> Kind regards,
>>> Made by Nature Team
>>>
>>> Made by Nature Middle East
>>> More Than General Trading LLC
>>>
>>>
>>> On 19 Jul 2020, at 9:26 AM, Denmark A <[email-masked]> wrote:
>>>
>>> 
>>>
>>> Dear Vendor,
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>> Customer Comment : Difficult to open the cover
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>> Den mark
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>> Stay HOME Stay SAFE…
>>> Best Regards,
>>> Den mark
>>>
>>>
>>
>> --
>> *Best Regards,*
>>
>> *Michael C. Rolle*
>>
>>
>