Subject: Re: Urgent Cases
From: Yaseen Shaqra <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Sun, 9 Aug 2020 16:25:34 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

Please update us at the soonest, the customer is following up n the refund

Kindly check and confirm in order for us to create the CRA

On Mon, Jul 20, 2020 at 7:00 PM Yaseen Shaqra <[email-masked]>
wrote:

> Hi Zubair,
>
> Please check the and confirm the items that needs a refund below, we have
> placed a new order for the available items 600930357
>
> Order Number Items needs refund Items Value  Missing items Reordered  Items
> Value  Comment
> 100145915_2
> KSA-AHG-01776-023_2-4M
> GT-CH02525 203.73 AED TC-TT423228
> GT-CH79467-31 1,196.62 AED The order is showing cancelled from Shipa, the
> customer wants a refund for the missing items
> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer recived a
> wrong product KSA-FAMC-10-1745117-Blue
> 100156825_2  KSA-AT-NC-SPPL8
> TC-TT446502GreenBlueBoys 590 AED KSA-LALS-126G776_9m
> KSA-AIP-219307
> KSA-IA-11507089
> 355.17 AED Please create CRA for the Items needs refund
> 100148896_1 KSA-AHG-54262701-3-6M
> KSA-AHG-54264201-0-3M
> KSA-AHG-54750302-3-6M
> KSA-AHG-55072200-3-6M
> KSA-AHG-54263900-3-6M
> KSA-AHG-53938105-6-7Y
> KSA-AHG-53938105-8-9Y  522.01 AED TC-TT42257885
> BNDL-B-TT9  110.9 AED Please create CRA for the Items needs refund
> 100163244_1  - -  TC-Y3173 59 AED Wrong color received
>
> On Thu, Jul 16, 2020 at 3:17 PM Zubair Wahid <[email-masked]> wrote:
>
>> Yaseen
>> Please create a new order for mentioned items including the wrong color
>> item. We will dispatch them together.
>> Hussain can you assist in creating the order again.
>>
>> On Thu, Jul 16, 2020, 2:05 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Zubair,
>>>
>>> Please update us up on the cases
>>>
>>> On Tue, Jul 14, 2020 at 8:02 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please find below the new issues that the customer is facing
>>>>
>>>> *100148896_1*, the customer did not receive the below items
>>>>
>>>> KSA-AHG-54262701-3-6M
>>>> KSA-AHG-54264201-0-3M
>>>> KSA-AHG-54750302-3-6M
>>>> KSA-AHG-55072200-3-6M
>>>> KSA-AHG-54263900-3-6M
>>>> KSA-AHG-53938105-6-7Y
>>>> KSA-AHG-53938105-8-9Y
>>>> TC-TT42257885
>>>> BNDL-B-TT9
>>>>
>>>> *100143650*, The customer received damaged car seat
>>>>
>>>> KSA-MD-BZ10504-01
>>>>
>>>> *100163244*, Wrong color received, the customer ordered blue and she
>>>> received pink
>>>>
>>>> TC-Y3173
>>>>
>>>> On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Zubair and Ahmed,
>>>>>
>>>>> The customer has another issue now. For order # 100156825_2 . She
>>>>> received part of the items, below items are missing:
>>>>> KSA-AT-NC-SPPL8
>>>>> TC-TT446502GreenBlueBoys
>>>>> KSA-LALS-126G776_9m
>>>>> KSA-AIP-219307
>>>>> KSA-IA-11507089 ( received part of the bundle (84 picec rather than
>>>>> 168)
>>>>>
>>>>> Please dispatch asap customer is due on Tuesday
>>>>>
>>>>> Regards,
>>>>> Alaa
>>>>>
>>>>>
>>>>> On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Zubair,
>>>>>>
>>>>>> as discussed yesterday about dispatching the shipments, until not
>>>>>> there are no records on the shipments
>>>>>>
>>>>>> The customer needs an answer today
>>>>>>
>>>>>> Kindly check and advise
>>>>>>
>>>>>> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Yes Asad
>>>>>>> I had spoken to Yaseen and sorted the issue
>>>>>>>
>>>>>>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]> wrote:
>>>>>>>
>>>>>>>> Has this case been addressed?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>>
>>>>>>>> *Asad Pirzada*
>>>>>>>> Chief Operations Officer
>>>>>>>>
>>>>>>>> *M * +971 504 09 5386
>>>>>>>> *E* [email-masked]
>>>>>>>>
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
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>>>>>>>> <https://www.youtube.com/user/MumZworld> 
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>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
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>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From: *"Asad ." <[email-masked]>
>>>>>>>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>>>>>>>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>>>>>>>> [email-masked]>
>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>> [email-masked]>, Hussain Firoz Miyagamwala <
>>>>>>>> [email-masked]>, Alaa Musa <[email-masked]>, Ekta
>>>>>>>> Jesswani <[email-masked]>, Amir Julkarnain <
>>>>>>>> [email-masked]>, Sagar Khawani <[email-masked]>
>>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Zubair, can you please address this immediately.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>>
>>>>>>>> *Asad Pirzada*
>>>>>>>> Chief Operations Officer
>>>>>>>>
>>>>>>>> *M * +971 504 09 5386
>>>>>>>> *E* [email-masked]
>>>>>>>>
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>>>>>>>> *To: *Asad <[email-masked]>
>>>>>>>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>>>>>>>> [email-masked]>, customer care <[email-masked]>,
>>>>>>>> Hussain Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>>>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>, Amir
>>>>>>>> Julkarnain <[email-masked]>, Sagar Khawani <
>>>>>>>> [email-masked]>
>>>>>>>> *Subject: *Urgent Cases
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Dear Asad
>>>>>>>>
>>>>>>>> We need your support here
>>>>>>>>
>>>>>>>> The customer is ordering frequently from us and her lifetime sales
>>>>>>>> since April until today is 17,841.59 AED
>>>>>>>>
>>>>>>>> She is facing several issues with all the orders that she placed,
>>>>>>>> and her due date is next week
>>>>>>>>
>>>>>>>> We need to solve all the issues below at the soonest:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ·         23-Apr-2020 // 100142271_2: she received the below
>>>>>>>> products damaged by the heat; we need your approval to refund the customer
>>>>>>>> without collecting the             items as its damaged and there is no use
>>>>>>>> to collect them (81.82AED)
>>>>>>>>
>>>>>>>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>>>>>>>
>>>>>>>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 –
>>>>>>>> (31.50AED)
>>>>>>>>
>>>>>>>>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 –
>>>>>>>> (31.50AED)
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa but
>>>>>>>> until today it is not shipped
>>>>>>>>
>>>>>>>>  we placed a new order for the customer *100167000*, without
>>>>>>>> GT-CH02525 because it is OOS
>>>>>>>>
>>>>>>>> The customer wants a refund for the OOS product.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ·        27-May-2020 // 100152219_2: The customer received a wrong
>>>>>>>> product different than she ordered, she ordered MD-AC3120 (179 AED)
>>>>>>>>
>>>>>>>> but she received MD-AC3020 (139 AED), the customer is okay to
>>>>>>>> refund the price different (40 AED) back to the same card that she used.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ·         27-May-2020 // 100152219_4: The customer ordered
>>>>>>>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>>>>>>>> (23AED)
>>>>>>>>
>>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ·         8-Jun-2020 // 100156825_2: The shipment is not
>>>>>>>> dispatched yet with Barq
>>>>>>>>
>>>>>>>> ·         25-Jun-2020 // 100163244_1: The shipment is not
>>>>>>>> dispatched yet with Barq
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Yaseen Shaqra*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>

-- 

Best Regards,

*Yaseen Mohammed*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE