Subject: Re: Return - 600928295// CRA_AR_RE13759
From: Ashley Fernandes <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Elena Skryabina <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Michael Rolle <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Anas nazzal <[email-masked]>
Date: Sun, 9 Aug 2020 14:34:41 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mac,

Please be informed that the item was fulfilled from our end, might be from
a customer returns case as the last PO issued to the vendor Metelegance was
on *11th April, 2020 *and the vendor might not be in a position to accept
returns after 4 months.

++ @Elena Skryabina <[email-masked]>

Thanks and Regards,

*Ashley Fernandes *

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B 407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Sun, Aug 9, 2020 at 12:12 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> The trampoline has been returned due to the size issue. It seems the
> trampoline is quite big for the place of the customer. This was the
> information given to the customer by the installation team (Metelegance).
> It was the vendor who opened the item.
>
> The customer is asking for a store credit. Ekta already approved it.
>
> Please assist in this matter. The customer keeps on following up and
> extremely upset.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>