Subject: Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
From: "Alina D'Souza" <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Denmark A <[email-masked]>, Shady Elgendy <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>, Marla Joy Laurico <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Jessa Garcia <[email-masked]>
Date: Sun, 9 Aug 2020 13:59:20 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Magdy,

@Denmark A <[email-masked]> Update CRA

Regards,
Alina

On Sun, Aug 9, 2020 at 1:57 PM Mohamed Magdy <[email-masked]> wrote:

> Approved, please proceed.
>
> On Sun, Aug 9, 2020 at 1:50 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Shady,
>>
>> Need approvals please advise
>>
>> Regards,
>> Alina
>>
>> On Sun, Aug 9, 2020 at 12:53 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Shady,
>>>
>>> Please approve the below item to put it  in damaged location due to
>>> vendor refusal to replace the item.
>>>
>>> Cost: 247.63 AED
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Sun, Aug 9, 2020 at 12:32 PM Shady Elgendy <[email-masked]>
>>> wrote:
>>>
>>>> +Abdelmohsen basha <[email-masked]>
>>>> ᐧ
>>>>
>>>> On Sun, Aug 9, 2020 at 12:23 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> Update please customer escalating on social media
>>>>>
>>>>> Customer needs a refund , customer reported in 2 days from delivery
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Tue, Aug 4, 2020 at 3:34 PM Abigail Nicole Capinpin <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Veronica,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks for your feedback.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Marla <[email-masked]> – For your further assistance please.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> *Abigail Capinpin*
>>>>>> Buyer
>>>>>>
>>>>>> *P* +971 4 433 9455
>>>>>> *E* [email-masked]
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* VERONICA MAMON <[email-masked]>
>>>>>> *Sent:* Tuesday, August 4, 2020 3:29 PM
>>>>>> *To:* Abigail Nicole Capinpin <[email-masked]>;
>>>>>> [email-masked]
>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>> Samran Iftikhar <[email-masked]>; Michael Rolle <
>>>>>> [email-masked]>; Kenneth Nwaso <
>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>>>>>> Marla Joy Laurico <[email-masked]>; Jessa Garcia <
>>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>>> *Subject:* RE: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>>>>>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Abigail,
>>>>>>
>>>>>>
>>>>>>
>>>>>> We regret to inform you that we cannot give a warranty on this
>>>>>> request.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Thanks and Regards,*
>>>>>>
>>>>>> *Veronica Mamon*
>>>>>>
>>>>>> *E-Commerce Specialist*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *BiggLoyalty General Trading LLC. *
>>>>>>
>>>>>> *Sheikh Zayed Road, *
>>>>>>
>>>>>> *Nassima Tower Floor 2, *
>>>>>>
>>>>>> *Office Number: 204, *
>>>>>>
>>>>>> *PO Box:9865 Dubai-UAE*
>>>>>>
>>>>>> *Office  : +971 4 221 00 50 (UAE)*
>>>>>>
>>>>>> *Mobile: +971 55 828 864 (UAE)*
>>>>>>
>>>>>> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>>>>>>
>>>>>> **
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Abigail Nicole Capinpin <[email-masked]>
>>>>>> *Sent:* Tuesday, August 4, 2020 9:34 AM
>>>>>> *To:* VERONICA MAMON <[email-masked]>;
>>>>>> [email-masked]
>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>> Samran Iftikhar <[email-masked]>; Michael Rolle <
>>>>>> [email-masked]>; Kenneth Nwaso <
>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>>>>>> Marla Joy Laurico <[email-masked]>; Jessa Garcia <
>>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>>> *Subject:* RE: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>>>>>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Veronica,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As discussed last time, please confirm the warranty for the
>>>>>> aforementioned order and advise whether you will fix or replace the item.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Looking forward to your feedback today.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> *Abigail Capinpin*
>>>>>> Buyer
>>>>>>
>>>>>> *P* +971 4 433 9455
>>>>>> *E* [email-masked]
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Tuesday, August 4, 2020 8:46 AM
>>>>>> *To:* Abigail Nicole Capinpin <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>> Samran Iftikhar <[email-masked]>; Michael Rolle <
>>>>>> [email-masked]>; Kenneth Nwaso <
>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>>>>>> Marla Joy Laurico <[email-masked]>; Jessa Garcia <
>>>>>> [email-masked]>
>>>>>> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>>>>>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Abigail,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Good Day!
>>>>>>
>>>>>>
>>>>>>
>>>>>> Do we have an update on this? thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 29, 2020 at 5:24 PM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Abigail,
>>>>>>
>>>>>>
>>>>>>
>>>>>> That is the only PO we have.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 29, 2020 at 5:10 PM Abigail Nicole Capinpin <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Denmark,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please double check the PO number against this sales order as I can
>>>>>> see the customer placed an order last July 18th while your PO was
>>>>>> raised last April 23rd.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Veronica,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As discussed, please check the warranty period for the said item and
>>>>>> if we can have a replacement then that would be great.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> *Abigail Capinpin*
>>>>>> Buyer
>>>>>>
>>>>>> *P* +971 4 433 9455
>>>>>> *E* [email-masked]
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Wednesday, July 29, 2020 5:02 PM
>>>>>> *To:* Abigail Nicole Capinpin <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>> Samran Iftikhar <[email-masked]>; Michael Rolle <
>>>>>> [email-masked]>; Kenneth Nwaso <
>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>>>> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>>>>>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>>>>>
>>>>>>
>>>>>>
>>>>>> +Abigail Nicole Capinpin <[email-masked]> Please assist .
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 29, 2020 at 4:59 PM VERONICA MAMON <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Denmark,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As mentioned earlier, this item was purchased on 23rd April.
>>>>>>
>>>>>> We did not received any PO for this month on this item.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Thanks and Regards,*
>>>>>>
>>>>>> *Veronica Mamon*
>>>>>>
>>>>>> *E-Commerce Specialist*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *BiggLoyalty General Trading LLC. *
>>>>>>
>>>>>> *Sheikh Zayed Road, *
>>>>>>
>>>>>> *Nassima Tower Floor 2, *
>>>>>>
>>>>>> *Office Number: 204, *
>>>>>>
>>>>>> *PO Box:9865 Dubai-UAE*
>>>>>>
>>>>>> *Office  : +971 4 221 00 50 (UAE)*
>>>>>>
>>>>>> *Mobile: +971 55 828 864 (UAE)*
>>>>>>
>>>>>> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>>>>>>
>>>>>> **
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Wednesday, July 29, 2020 4:51 PM
>>>>>> *To:* VERONICA MAMON <[email-masked]>
>>>>>> *Cc:* LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty
>>>>>> <[email-masked]>; Aneesha Kodial <[email-masked]>;
>>>>>> Damla Kavak <[email-masked]>; Stanley Mathews <
>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>>>> [email-masked]>; Samran Iftikhar <[email-masked]>;
>>>>>> Michael Rolle <[email-masked]>; Kenneth Nwaso <
>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>>>> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>>>>>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear VERONICA,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Do we have other options to assist the customer needs as this was
>>>>>> purchased by them last 18th of July 2020.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 29, 2020 at 4:46 PM VERONICA MAMON <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Denmark,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As per the attached PO this order was dispatched on 23rd April 2020.
>>>>>>
>>>>>> It is over 3 months.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Thanks and Regards,*
>>>>>>
>>>>>> *Veronica Mamon*
>>>>>>
>>>>>> *E-Commerce Specialist*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *BiggLoyalty General Trading LLC. *
>>>>>>
>>>>>> *Sheikh Zayed Road, *
>>>>>>
>>>>>> *Nassima Tower Floor 2, *
>>>>>>
>>>>>> *Office Number: 204, *
>>>>>>
>>>>>> *PO Box:9865 Dubai-UAE*
>>>>>>
>>>>>> *Office  : +971 4 221 00 50 (UAE)*
>>>>>>
>>>>>> *Mobile: +971 55 828 864 (UAE)*
>>>>>>
>>>>>> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>>>>>>
>>>>>> **
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Wednesday, July 29, 2020 4:38 PM
>>>>>> *To:* VERONICA MAMON <[email-masked]>
>>>>>> *Cc:* LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty
>>>>>> <[email-masked]>; Aneesha Kodial <[email-masked]>;
>>>>>> Damla Kavak <[email-masked]>; Stanley Mathews <
>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>>>> [email-masked]>; Samran Iftikhar <[email-masked]>;
>>>>>> Michael Rolle <[email-masked]>; Kenneth Nwaso <
>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>>>> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>>>>>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear VERONICA,
>>>>>>
>>>>>>
>>>>>>
>>>>>> POMUMZ_DXB184939 for your reference.
>>>>>>
>>>>>> Also find the attached sales invoice.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 29, 2020 at 4:35 PM VERONICA MAMON <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Denmark,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Can you please share us the Mumzworld PO number of this order so we
>>>>>> can verify.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Thanks and Regards,*
>>>>>>
>>>>>> *Veronica Mamon*
>>>>>>
>>>>>> *E-Commerce Specialist*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *BiggLoyalty General Trading LLC. *
>>>>>>
>>>>>> *Sheikh Zayed Road, *
>>>>>>
>>>>>> *Nassima Tower Floor 2, *
>>>>>>
>>>>>> *Office Number: 204, *
>>>>>>
>>>>>> *PO Box:9865 Dubai-UAE*
>>>>>>
>>>>>> *Office  : +971 4 221 00 50 (UAE)*
>>>>>>
>>>>>> *Mobile: +971 55 828 864 (UAE)*
>>>>>>
>>>>>> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>>>>>>
>>>>>> **
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Wednesday, July 29, 2020 4:23 PM
>>>>>> *To:* LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty
>>>>>> <[email-masked]>; Aneesha Kodial <[email-masked]>;
>>>>>> Damla Kavak <[email-masked]>; VERONICA MAMON <
>>>>>> [email-masked]>; Stanley Mathews <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>> Samran Iftikhar <[email-masked]>; Michael Rolle <
>>>>>> [email-masked]>; Kenneth Nwaso <
>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>>>> *Subject:* Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>>>>>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Vendor,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please see the below customer complaint and allow us to send the item
>>>>>> back to you for your further evaluation.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Return Reason:received_damaged_not_as_new
>>>>>> Comments :damage on the side
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Stay HOME Stay SAFE…
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>>
>
> --
>
>