Subject: Re: [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation and Refund
From: Hussain Firoz Miyagamwala <[email-masked]>
To: [email-masked]
Cc: Ronald Gaviola <[email-masked]>, Amir Julkarnain <[email-masked]>, Michaela Manibo <[email-masked]>, Ekta Jesswani <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Sun, 9 Aug 2020 11:12:10 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Chantelle,

@ronald Since the shipment will be returned in Dubai, the Dubai team has to
create CRA.

On Sun, Aug 9, 2020 at 11:10 AM <[email-masked]> wrote:

> Dear Firoz,
>
>
>
> Please find attached mail from Richelle.
>
>
>
> Best Regards
>
>
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf LLC *
>
> Al Moosa Tower 2, 25 Floor
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> Tel +971 4 3815278
>
> Mobile 00971561770264
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
> *Existing UPS rates will be revised effective 01 January 2020. For more
> information on the annual General Rate Increase (GRI) applicable to your
> account, please contact your Account Manager or call UPS Customer Service
> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
> 29th December 2019. *
>
>
>
> *From:* Hussain Firoz Miyagamwala [mailto:[email-masked]]
> *Sent:* Sunday, August 9, 2020 11:07 AM
> *To:* Ronald Gaviola <[email-masked]>
> *Cc:* Amir Julkarnain <[email-masked]>; Michaela Manibo <
> [email-masked]>; Cardozo Chantelle (EUR6CTC) <
> [email-masked]>; Ekta Jesswani <[email-masked]>;
> KSA Lastmile <[email-masked]>; customer care <
> [email-masked]>; Asad <[email-masked]>
> *Subject:* [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation and
> Refund
>
>
>
> CAUTION! This email originated outside of the organization. Please do not
> open attachments or click links from an unknown or suspicious origin.
> ------------------------------
>
> Dear Ronald,
>
>
>
> Please confirm if this is going to be returned back in KSA or Dubai ?
>
>
>
>
>
>
> On Sat, Aug 8, 2020 at 11:06 AM Ronald Gaviola <[email-masked]>
> wrote:
>
> Amir,
>
>
>
> You can raise the CRA for now, we will hand over to returns team those
> items to receive in the system as soon as delivered back to us.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Sat, Aug 8, 2020 at 10:49 AM Amir Julkarnain <[email-masked]>
> wrote:
>
> @Ronald Gaviola <[email-masked]> ,
>
>
>
> Kindly confirm if we can cancel this order asap and have hussain create
> CRA. The customer wanted an immediate refund. The order was placed
> on 13-Jun-2020 and was stuck at customs.
>
>
>
> Best Regards
>
>
>
> On Sat, 8 Aug 2020 at 10:37, Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Good morning...
>
> @Hussain Firoz Miyagamwala <[email-masked]> can we request for a
> CRA for this order.  CUstomer is so angry the order has been stuck for two
> months.  And now the customer also needs to wait again for a refund .
>
> @Amir Julkarnain <[email-masked]> and @Ekta Jesswani
> <[email-masked]>
> this customer is asking for an immediate supervisor call back. raised on   Incident
> #1224416
>
> Please help on expediting the returns and refund for this order -
>
> 1Z289F8W6756098797- 100158993
>
>
>
>
>
>
>
>
>
>
> On Fri, Aug 7, 2020 at 12:45 PM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> May we have an update on this pleasE?
>
> Thank you
>
>
>
>
>
> On Wed, Aug 5, 2020 at 3:07 PM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Please speed up the return for this order as the customer has been
> following up the refund.
>
> thanks
>
>
>
>
> --
>
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> <https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!AQegZw!Jgju0HQ9FEdn5fhSOVgKmqbcvIG1DYdbqVyXEoknXQK_Idtugni13HVKIdXgy2TfCo0GseF3dA$>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>