Subject: Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective
From: Denmark A <[email-masked]>
To: Malak Nobeh <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Naib Khan <[email-masked]>, Mummazone Medical Equipment <[email-masked]>, Riyas Abdul Rahim <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Sun, 9 Aug 2020 10:24:31 +0400
List-Id: <ccteam.mumzworld.com>

@Naib Khan <[email-masked]> Please update thank you.

Regards,
Den mark

On Sun, Aug 9, 2020 at 10:21 AM Malak Nobeh <[email-masked]> wrote:

> Dears,
>
>
> Please confirm if this is done?
>
> Thanks.
>
>
>
> On Tue, 4 Aug 2020 at 17:21, Denmark A <[email-masked]> wrote:
>
>> Dear Radwa,
>>
>> Repaired item will be dispatch today 04/08/2020
>>
>> @Naib Khan <[email-masked]> Please assist to reship a package to the
>> below address.
>>
>>
>> Regards,
>> Den mark
>>
>>
>> On Tue, Aug 4, 2020 at 5:17 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Radwa,
>>>
>>> Please be informed that the repaired item was received and advised.
>>>
>>> Regards,
>>> Den mark
>>>
>>>
>>> On Mon, Aug 3, 2020 at 11:58 AM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Radwa,
>>>>
>>>> Dispatch to the vendor today.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Mon, Aug 3, 2020 at 11:46 AM <[email-masked]> wrote:
>>>>
>>>>> Hi @Denmark A <[email-masked]>,
>>>>>
>>>>> Was this shipped to the tech team?
>>>>>
>>>>> Customer wants an exception for refund if possible.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* [email-masked] <[email-masked]> *On Behalf Of *Mummazone
>>>>> Medical Equipment
>>>>> *Sent:* Wednesday, July 29, 2020 3:15 PM
>>>>> *To:* Denmark A <[email-masked]>; Riyas Abdul Rahim <
>>>>> [email-masked]>
>>>>> *Cc:* Michaela Manibo <[email-masked]>; customer care <
>>>>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>>>>> D'Souza <[email-masked]>; Yaseen Shaqra <[email-masked]>;
>>>>> Abdelmohsen basha <[email-masked]>
>>>>> *Subject:* RE: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
>>>>> Double Breastpump // Defective
>>>>>
>>>>>
>>>>>
>>>>> Dear Denmark ,
>>>>>
>>>>>
>>>>>
>>>>> Please send the pump to us and the technical team will check . We will
>>>>> get in touch with the customer also for assistance .
>>>>>
>>>>>
>>>>>
>>>>> Warm Regards
>>>>>
>>>>>
>>>>>
>>>>> *Maria Arif*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Office 1. Schon Business Park-DIP 1*
>>>>>
>>>>> Dubai - UAE
>>>>>
>>>>> Office  +971 (04)  298 4130
>>>>>
>>>>> Mobile +971 (52)   536 8280
>>>>>
>>>>> [email-masked] <[email-masked]>*
>>>>>
>>>>> www.mummazone.com
>>>>>
>>>>>
>>>>> Let’s connect     <https://twitter.com/mummazoneonline>
>>>>> <https://www.facebook.com/mummazoneonline/>
>>>>> <https://www.instagram.com/mummazoneonline/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A <[email-masked]>
>>>>> *Sent:* Wednesday, July 29, 2020 3:11 PM
>>>>> *To:* Mummazone Medical Equipment <[email-masked]>; Riyas Abdul
>>>>> Rahim <[email-masked]>
>>>>> *Cc:* Michaela Manibo <[email-masked]>; customer care <
>>>>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>>>>> D'Souza <[email-masked]>; Yaseen Shaqra <[email-masked]>;
>>>>> Abdelmohsen basha <[email-masked]>
>>>>> *Subject:* Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
>>>>> Double Breastpump // Defective
>>>>>
>>>>>
>>>>>
>>>>> Dear Mummazone and Riyas,
>>>>>
>>>>>
>>>>>
>>>>> Please be informed  that the customer again is facing an issue for the
>>>>> second time around regarding the item.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Below the customer's information.
>>>>>
>>>>>
>>>>>
>>>>> Name: shaima almarzooqi
>>>>>
>>>>> PH#: +971501133288
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 19, 2020 at 9:32 AM Abdelmohsen basha <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear All,
>>>>>
>>>>>
>>>>>
>>>>> Below the customer's information.
>>>>>
>>>>>
>>>>>
>>>>> Name: shaima almarzooqi
>>>>>
>>>>> PH#: +971501133288
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>> On Sun, 19 Jul 2020 at 09:29, Mummazone Medical Equipment <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Mumzworld ,
>>>>>
>>>>>
>>>>>
>>>>> We make sure all the products are properly packed and sent back by the
>>>>> technical team and then the quality team .
>>>>>
>>>>> But still if the customer facing issues with the pump , please send
>>>>> the pump along with the parts , we don’t require bottles . Please also
>>>>> send  the customer number so the technical team can call and assist the
>>>>> customer .
>>>>>
>>>>> The technical team will check and we will update accordingly .
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Warm Regards
>>>>>
>>>>>
>>>>>
>>>>> *Maria Arif*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Office 1. Schon Business Park-DIP 1*
>>>>>
>>>>> Dubai - UAE
>>>>>
>>>>> Office  +971 (04)  298 4130
>>>>>
>>>>> Mobile +971 (52)   536 8280
>>>>>
>>>>> [email-masked] <[email-masked]>*
>>>>>
>>>>> www.mummazone.com
>>>>>
>>>>>
>>>>> Let’s connect     <https://twitter.com/mummazoneonline>
>>>>> <https://www.facebook.com/mummazoneonline/>
>>>>> <https://www.instagram.com/mummazoneonline/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>> *Sent:* Saturday, July 18, 2020 6:53 PM
>>>>> *To:* Denmark A <[email-masked]>
>>>>> *Cc:* Mummazone Medical Equipment <[email-masked]>; Riyas Abdul
>>>>> Rahim <[email-masked]>; customer care <[email-masked]>;
>>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>; Yaseen
>>>>> Shaqra <[email-masked]>
>>>>> *Subject:* Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
>>>>> Double Breastpump // Defective
>>>>>
>>>>>
>>>>>
>>>>> Team,
>>>>>
>>>>> Customer is again complaining about the item. She sent two bottles and
>>>>> only got one which is still not working - which also looks old and used.
>>>>>
>>>>> Please assist on this.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jul 14, 2020 at 3:47 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Mummazone,
>>>>>
>>>>>
>>>>>
>>>>> Repaired item received thank you.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jul 13, 2020 at 12:57 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Mummazone,
>>>>>
>>>>>
>>>>>
>>>>> Thank you for the updates.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jul 13, 2020 at 12:54 PM Mummazone Medical Equipment <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Mumzworld Team ,
>>>>>
>>>>>
>>>>>
>>>>> We received the pump today back from the technical team , we will be
>>>>> sending back it with Mumzworld driver.
>>>>>
>>>>>
>>>>>
>>>>> Warm Regards
>>>>>
>>>>>
>>>>>
>>>>> *Maria Arif*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Office 1. Schon Business Park-DIP 1*
>>>>>
>>>>> Dubai - UAE
>>>>>
>>>>> Office  +971 (04)  298 4130
>>>>>
>>>>> Mobile +971 (52)   536 8280
>>>>>
>>>>> [email-masked] <[email-masked]>*
>>>>>
>>>>> www.mummazone.com
>>>>>
>>>>>
>>>>> Let’s connect     <https://twitter.com/mummazoneonline>
>>>>> <https://www.facebook.com/mummazoneonline/>
>>>>> <https://www.instagram.com/mummazoneonline/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A <[email-masked]>
>>>>> *Sent:* Monday, July 13, 2020 12:52 PM
>>>>> *To:* Mummazone Medical Equipment <[email-masked]>; Riyas Abdul
>>>>> Rahim <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>> Abdelmohsen basha <[email-masked]>; Yaseen Shaqra <
>>>>> [email-masked]>
>>>>> *Subject:* Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
>>>>> Double Breastpump // Defective
>>>>>
>>>>>
>>>>>
>>>>> Dear Mummazone and Riyas,
>>>>>
>>>>>
>>>>>
>>>>> can we get an update on this as the customer is following up and needs
>>>>> the item urgently.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jul 13, 2020 at 12:43 PM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Denmark
>>>>>
>>>>>
>>>>>
>>>>> Please update us up on the product, the customer is following up
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 9, 2020 at 9:17 AM Mummazone Medical Equipment <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Denmark ,
>>>>>
>>>>>
>>>>>
>>>>> Please send the pump to us along with the inovice and the technical
>>>>> team will check .
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> Maria Arif.
>>>>>
>>>>>
>>>>>
>>>>> *Office 1. Schon Business Park-DIP 1*
>>>>>
>>>>> Dubai – UAE
>>>>>
>>>>> Mobile +971 52 536 8280
>>>>>
>>>>> Office  +971 (04)  298 4130
>>>>>
>>>>> [email-masked] <[email-masked]>
>>>>>
>>>>> www.mummazone.com
>>>>>
>>>>>
>>>>>
>>>>> Let’s connect
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> *From:* Denmark A <[email-masked]>
>>>>> *Sent:* Thursday, July 9, 2020 9:07 AM
>>>>> *To:* Amrinder <[email-masked]>; Mummazone Medical Equipment <
>>>>> [email-masked]>; [email-masked] <[email-masked]>;
>>>>> Riyas Abdul Rahim <[email-masked]>; [email-masked] <
>>>>> [email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>> Abdelmohsen basha <[email-masked]>
>>>>> *Subject:* Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
>>>>> Double Breastpump // Defective
>>>>>
>>>>>
>>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please see the below customer complaint and allow us to send the item
>>>>> back to you for your further evaluation.
>>>>>
>>>>>
>>>>>
>>>>> Comments: This product does not suck the milk well and I have been
>>>>> suffering from it for a month. Until I try another milk extractor, do not
>>>>> confirm that this product does not release the milk well.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> We appreciate your support in this matter, Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>
> --
>
>