Subject: Re: Order 600689479 ll Cool Wheels - Foldable Kick Scooter - Pink - MTC-FR58352
From: Mohamed Magdy <[email-masked]>
To: Denmark A <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Mostafa saad <[email-masked]>, Shady Elgendy <[email-masked]>, Umang Mehrotra <[email-masked]>, Maria Katrina Bautista <[email-masked]>, Rabiqa mstc <[email-masked]>, customer care <[email-masked]>
Date: Sun, 9 Aug 2020 10:22:30 +0400
List-Id: <ccteam.mumzworld.com>

update in damage location
@Alina D'Souza <[email-masked]> ..approved for the GC

On Sun, Aug 9, 2020 at 10:20 AM Denmark A <[email-masked]> wrote:

> Dear Mohamed,
>
> Our driver will collect today the item from the vendor side.
>
>
> Regards,
> Den mark
>
>
>
> On Sun, Aug 9, 2020 at 10:15 AM Mohamed Magdy <[email-masked]>
> wrote:
>
>> @Denmark A <[email-masked]> ...Do we still have the item in the
>> warehouse? if yes then update it into damaged location
>>
>> On Sun, Aug 9, 2020 at 9:33 AM Alina D'Souza <[email-masked]> wrote:
>>
>>> Hi Shady,
>>>
>>> Need your approval on the case the scooter was sent for repair since
>>> March and we got information that its beyond repair
>>>
>>> Customer waited for 5 months. The CRA is refunded however we are sending
>>> her the scooter back without repair
>>>
>>> Could you please advise if we can give GC to the customer its AED 222
>>>
>>> Regards,
>>> Alina
>>>
>>> On Sun, Aug 9, 2020 at 8:46 AM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Simba,
>>>>
>>>> Our driver will collect today.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Sun, Aug 2, 2020 at 12:48 PM Simba <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> This item was to be sent back but your driver refused to take it since
>>>>> it was not repaired as it is beyond repair. Still lying in our warehouse,
>>>>> you can arrange for collection instead.
>>>>>
>>>>>
>>>>> Thanks & Regards,
>>>>>
>>>>> *Simbarashe Mawere*
>>>>>
>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>
>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>
>>>>> E: [email-masked] <[email-masked]> | W:
>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>
>>>>>
>>>>> On Wed, Jul 29, 2020 at 12:49 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Simba,
>>>>>>
>>>>>> We need your assistance here and do update us also.
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Wed, Jul 29, 2020 at 11:46 AM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Denmark,
>>>>>>>
>>>>>>> No update received
>>>>>>>
>>>>>>> Case is since March, Please advise asap
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jul 21, 2020 at 10:03 AM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Simba,
>>>>>>>>
>>>>>>>> Please share your feedback here. We will refund the customer and
>>>>>>>> issue us a credit note.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>> On Mon, Jul 20, 2020 at 4:28 PM Alina D'Souza <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Are we shipping the item back to the customer ?
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Alina
>>>>>>>>>
>>>>>>>>> On Thu, Jul 16, 2020 at 12:15 PM Denmark A <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Simba,
>>>>>>>>>>
>>>>>>>>>> Update us where the  item, POD is one of the proof evidence that
>>>>>>>>>> you received the item and still item not yet received from our side.
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> On Tue, Jun 30, 2020 at 12:11 PM Simba . <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>
>>>>>>>>>>> This POD will not be taken into consideration,the item is said
>>>>>>>>>>> to have been damaged beyond repair.
>>>>>>>>>>> Kindly use [email-masked] instead.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Simbarashe Mawere*
>>>>>>>>>>>
>>>>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>>>>
>>>>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>>>>
>>>>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Jun 30, 2020 at 12:09 AM Denmark A <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Dear Simba,
>>>>>>>>>>>>
>>>>>>>>>>>> Please find the attached Signed POD for your reference.
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Den mark
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, Jun 30, 2020 at 10:26 AM Mohamed Magdy <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> ANy update here?
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Mon, Jun 29, 2020 at 8:29 AM Mohamed Magdy <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Any update on this please/
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sun, Jun 28, 2020 at 4:40 PM Simba . <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> This was not given back? I will check from the store and
>>>>>>>>>>>>>>> confirm by tomorrow.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Simbarashe Mawere*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sat, Jun 27, 2020 at 1:02 AM Denmark A <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Dear Simba,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please we need an update this was hand over to you last
>>>>>>>>>>>>>>>> 05/30/2020
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, Jun 24, 2020 at 4:36 PM Denmark A <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Please update.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Tue, May 26, 2020 at 5:20 PM Alina D'Souza <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please advise if the item has collected,  logged in twice
>>>>>>>>>>>>>>>>>> for collection
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Kindly advise and arrange if not
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Sat, Mar 28, 2020 at 9:31 AM Simba . <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Maria,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Kindly send to our WH,we will do the needful as soon as
>>>>>>>>>>>>>>>>>>> possible.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *Simbarashe Mawere*
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> E: [email-masked] <[email-masked]> |
>>>>>>>>>>>>>>>>>>> W:www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>>>>>>>>>>>>> www.avast.com
>>>>>>>>>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>>>>>>>>>> <#m_-3314696969733040743_m_-1375648405055026928_m_-8577237842314376771_m_3578451145953906887_m_503566164489110530_m_-5651811543176728635_m_-8891040683658368900_m_-8926548148038809367_m_-3754180750679026255_m_1932327980007565759_m_8465563732121437259_m_3980642715518930070_m_6277369570299231831_m_-8472983658428544231_m_3159471851209282368_m_3103858583145054500_m_2252149053163302238_m_1632942611489099614_m_7381443278852202808_m_2087713660758741337_m_4716808486174558720_m_-6090292895289023038_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Sat, Mar 28, 2020 at 9:24 AM Maria Katrina Bautista <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hello team,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Any update on this?
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Please advise.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Thu, 26 Mar 2020 at 18:41, Maria Katrina Bautista <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Hello team,
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> The customer purchased the item last January and while
>>>>>>>>>>>>>>>>>>>>> riding the scooter, it suddenly broke. Please see the video explanation
>>>>>>>>>>>>>>>>>>>>> attached.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> 600689479
>>>>>>>>>>>>>>>>>>>>> Cool Wheels - Foldable Kick Scooter - Pink
>>>>>>>>>>>>>>>>>>>>> MTC-FR58352
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Please advise if you can do an inspection and repair.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>
>> --
>>
>>

--