Subject: Re: Order 600689479 ll Cool Wheels - Foldable Kick Scooter - Pink - MTC-FR58352
From: Mohamed Magdy <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Denmark A <[email-masked]>, Mostafa saad <[email-masked]>, Shady Elgendy <[email-masked]>, Umang Mehrotra <[email-masked]>, Maria Katrina Bautista <[email-masked]>, Rabiqa mstc <[email-masked]>, customer care <[email-masked]>
Date: Sun, 9 Aug 2020 10:15:07 +0400
List-Id: <ccteam.mumzworld.com>

@Denmark A <[email-masked]> ...Do we still have the item in the
warehouse? if yes then update it into damaged location

On Sun, Aug 9, 2020 at 9:33 AM Alina D'Souza <[email-masked]> wrote:

> Hi Shady,
>
> Need your approval on the case the scooter was sent for repair since March
> and we got information that its beyond repair
>
> Customer waited for 5 months. The CRA is refunded however we are sending
> her the scooter back without repair
>
> Could you please advise if we can give GC to the customer its AED 222
>
> Regards,
> Alina
>
> On Sun, Aug 9, 2020 at 8:46 AM Denmark A <[email-masked]> wrote:
>
>> Dear Simba,
>>
>> Our driver will collect today.
>>
>> Regards,
>> Den mark
>>
>> On Sun, Aug 2, 2020 at 12:48 PM Simba <[email-masked]>
>> wrote:
>>
>>> Hi Denmark,
>>>
>>> This item was to be sent back but your driver refused to take it since
>>> it was not repaired as it is beyond repair. Still lying in our warehouse,
>>> you can arrange for collection instead.
>>>
>>>
>>> Thanks & Regards,
>>>
>>> *Simbarashe Mawere*
>>>
>>> P.O Box 115161 | Dubai  |  UAE
>>>
>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>
>>> E: [email-masked] <[email-masked]> | W:
>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>
>>>
>>> On Wed, Jul 29, 2020 at 12:49 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>>> Dear Simba,
>>>>
>>>> We need your assistance here and do update us also.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Wed, Jul 29, 2020 at 11:46 AM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> No update received
>>>>>
>>>>> Case is since March, Please advise asap
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jul 21, 2020 at 10:03 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Simba,
>>>>>>
>>>>>> Please share your feedback here. We will refund the customer and
>>>>>> issue us a credit note.
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Mon, Jul 20, 2020 at 4:28 PM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Are we shipping the item back to the customer ?
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>> On Thu, Jul 16, 2020 at 12:15 PM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Simba,
>>>>>>>>
>>>>>>>> Update us where the  item, POD is one of the proof evidence that
>>>>>>>> you received the item and still item not yet received from our side.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> On Tue, Jun 30, 2020 at 12:11 PM Simba . <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Denmark,
>>>>>>>>>
>>>>>>>>> This POD will not be taken into consideration,the item is said to
>>>>>>>>> have been damaged beyond repair.
>>>>>>>>> Kindly use [email-masked] instead.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks & Regards,
>>>>>>>>>
>>>>>>>>> *Simbarashe Mawere*
>>>>>>>>>
>>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>>
>>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>>
>>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Jun 30, 2020 at 12:09 AM Denmark A <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Simba,
>>>>>>>>>>
>>>>>>>>>> Please find the attached Signed POD for your reference.
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Den mark
>>>>>>>>>>
>>>>>>>>>> On Tue, Jun 30, 2020 at 10:26 AM Mohamed Magdy <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> ANy update here?
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jun 29, 2020 at 8:29 AM Mohamed Magdy <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Any update on this please/
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Jun 28, 2020 at 4:40 PM Simba . <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>
>>>>>>>>>>>>> This was not given back? I will check from the store and
>>>>>>>>>>>>> confirm by tomorrow.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Simbarashe Mawere*
>>>>>>>>>>>>>
>>>>>>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>>>>>>
>>>>>>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, Jun 27, 2020 at 1:02 AM Denmark A <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Dear Simba,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please we need an update this was hand over to you last
>>>>>>>>>>>>>> 05/30/2020
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Jun 24, 2020 at 4:36 PM Denmark A <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please update.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, May 26, 2020 at 5:20 PM Alina D'Souza <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please advise if the item has collected,  logged in twice
>>>>>>>>>>>>>>>> for collection
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Kindly advise and arrange if not
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Sat, Mar 28, 2020 at 9:31 AM Simba . <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Maria,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Kindly send to our WH,we will do the needful as soon as
>>>>>>>>>>>>>>>>> possible.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Simbarashe Mawere*
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> E: [email-masked] <[email-masked]> |
>>>>>>>>>>>>>>>>> W:www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>>>>>>>>>>> www.avast.com
>>>>>>>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>>>>>>>> <#m_-8577237842314376771_m_3578451145953906887_m_503566164489110530_m_-5651811543176728635_m_-8891040683658368900_m_-8926548148038809367_m_-3754180750679026255_m_1932327980007565759_m_8465563732121437259_m_3980642715518930070_m_6277369570299231831_m_-8472983658428544231_m_3159471851209282368_m_3103858583145054500_m_2252149053163302238_m_1632942611489099614_m_7381443278852202808_m_2087713660758741337_m_4716808486174558720_m_-6090292895289023038_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Sat, Mar 28, 2020 at 9:24 AM Maria Katrina Bautista <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hello team,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Any update on this?
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please advise.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Thu, 26 Mar 2020 at 18:41, Maria Katrina Bautista <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hello team,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> The customer purchased the item last January and while
>>>>>>>>>>>>>>>>>>> riding the scooter, it suddenly broke. Please see the video explanation
>>>>>>>>>>>>>>>>>>> attached.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> 600689479
>>>>>>>>>>>>>>>>>>> Cool Wheels - Foldable Kick Scooter - Pink
>>>>>>>>>>>>>>>>>>> MTC-FR58352
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Please advise if you can do an inspection and repair.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>

--