Subject: Re: FW: مشكلة مع موقع ممزورلد
From: Malak Nobeh <[email-masked]>
To: Consumer Rights <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 9 Aug 2020 10:13:43 +0400
List-Id: <ccteam.mumzworld.com>

Hello Sultan,

We are still following up with the concerned team and we will ensure to
solve the case today before 2 PM.

Thank you.

On Wed, 5 Aug 2020 at 11:00, Ekta Jesswani <[email-masked]> wrote:

> Hi Team,
>
> We are looking into this case and it will be resolved and refunded today.
>
> Thanks
>
> Regards,
> Ekta
>
> On Tue, 4 Aug 2020 at 14:17, Consumer Rights <[email-masked]>
> wrote:
>
>> Dear Malak,
>>
>> Hope all is well,
>>
>> Unfortunately we received a complaint (attached) in regards to the
>> company. We would appreciate if the matter is resolved as we are here to
>> protect our business partners. Kindly escalate the matter to the concerned
>> department and contact the customer for any clarifications/documentations.
>>
>> Apologies for the inconvenience,
>>
>>
>>
>>
>>
>> *حقوق المستهلك*
>>
>>
>>
>> *Consumer Rights*
>>
>>
>>
>>
>>
>>
>>
>> *D*
>>
>> +971 4 4461516
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *dda.gov.ae*
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5529788c7abf4cefd03208d832f56df3%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637315376972044702&sdata=DuytDAxhIwHjYqHaU8ScfClSCiR5HPHNH%2BHWbe3ak2Y%3D&reserved=0>
>>
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>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5529788c7abf4cefd03208d832f56df3%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637315376972054696&sdata=vMAhtIjlT%2FcROBnIXnes%2FTOWgQ8XU4RnMYXKy%2B2uLSA%3D&reserved=0>
>>
>>
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>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fae.linkedin.com%2Fcompany%2Fdubai-development-authority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5529788c7abf4cefd03208d832f56df3%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637315376972054696&sdata=bhZtVZS5cl5vWq2EaANsc%2Fv3kkwv9lOTM%2B9NnHMUj5Y%3D&reserved=0>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fdxbdevauthority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C5529788c7abf4cefd03208d832f56df3%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637315376972064688&sdata=zUdfVgAojG8mXZ69bmlxGnF0pNKEVopJFjGDy4mdCt4%3D&reserved=0>
>>
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>> *From:* hissah almatar [mailto:[email-masked]]
>> *Sent:* Monday, August 3, 2020 3:10 PM
>> *To:* Consumer Rights <[email-masked]>
>> *Subject:* مشكلة مع موقع ممزورلد
>>
>>
>>
>> ⚠
>>
>> *CAUTION: This Is An External Email.*
>>
>>
>>
>> السلام عليكم ورحمة الله وبركاته،
>>
>>
>>
>> أرجوا المساعدة من حضرتكم في حل مشكلتي القائمة من ٥ أشهر مع موقع ممزورلد
>> حيث أني قمت بطلبية بتاريخ 28/03/2020 برقم (100125154)وتم تقسيمها على
>> شحنتين الأولى مع شركة سمسا السعودية ووصلتني بعد عناء طويل والنصف الثاني تم
>> شحنه مع شركة شيبا السعودية وألغيت الشحنة من قبل الشركة نفسها ومن تاريخ
>> 16/04 وأنا أطلب الموقع باسترجاع المبلغ ولكن لا فائدة وآخر اتصال لي قبل
>> شهر طالبتهم بوضع المبلغ كرصيد لي في الموقع ولكن للأسف لم يتم ايداعه في
>> الحساب، أرجوا منكم اتخاذ الاجراء المناسب.
>>
>>
>>
>> مع أطيب التحيات.
>>
>> شكراً.
>>
>>
>>
>> Sent from my iPhone
>>
>
>
> --
> *Regards, *
>
>
>

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