Subject: Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
From: Naib Khan <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, Shajahan Kamal Batcha <[email-masked]>
Cc: "Mari Ibasan (CW.Accounts)" <[email-masked]>, Eugene Mugisa <[email-masked]>, Abdelmohsen basha <[email-masked]>, Simone van Geemen <[email-masked]>, Support <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Account <[email-masked]>
Date: Sun, 9 Aug 2020 09:57:53 +0400
List-Id: <ccteam.mumzworld.com>

Hi Alina,

Collection arranged with Time Express ( ZIA ).

@Shajahan Kamal Batcha <[email-masked]> please collect today without
fail.

Regards.
Naib

On Sun, 9 Aug 2020 at 09:52, Alina D'Souza <[email-masked]> wrote:

> @Denmark A <[email-masked]> The entire cot has been collected
> kindly send for repairs.
>
> Regards,
> Alina
>
> On Sun, Aug 9, 2020 at 8:38 AM Alina D'Souza <[email-masked]> wrote:
>
>> Ok, thank you.
>>
>> @Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]> please
>> arrange to collect only the part
>>
>> Regards,
>> Alina
>>
>> On Sat, Aug 8, 2020 at 10:28 AM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>>
>>>
>>> They can bring only the broken part. No need to bring the whole item as
>>> only the broken part has to fix.
>>>
>>>
>>>
>>> *From:* Alina D'Souza <[email-masked]>
>>> *Sent:* Thursday, August 6, 2020 8:16 PM
>>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>>> *Cc:* Naib Khan <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; Abdelmohsen basha <[email-masked]>; Simone
>>> van Geemen <[email-masked]>; Support <[email-masked]>;
>>> Denmark A <[email-masked]>; Mohamed Magdy <[email-masked]>;
>>> customer care <[email-masked]>; Account <[email-masked]>
>>> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> The customer doesnt have the box please advise as the entire cot is
>>> requird to be collected
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Thu, 6 Aug 2020, 5:44 pm Mari Ibasan (CW.Accounts), <
>>> [email-masked]> wrote:
>>>
>>> Almost welcome. We are always here to support our valued customer.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Alina D'Souza <[email-masked]>
>>> *Sent:* Thursday, August 6, 2020 5:34 PM
>>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Naib Khan <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Abdelmohsen
>>> basha <[email-masked]>
>>> *Cc:* Simone van Geemen <[email-masked]>; Support <
>>> [email-masked]>; Denmark A <[email-masked]>; Mohamed
>>> Magdy <[email-masked]>; customer care <[email-masked]>;
>>> Account <[email-masked]>
>>> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>>
>>>
>>>
>>> Hi Mari,
>>>
>>>
>>>
>>> Thank you for your assistance
>>>
>>>
>>>
>>> @Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]> please
>>> arrange collection asap. Its cot so please organize a VAN accordingly
>>>
>>>
>>>
>>> CRA_AR_RE13990 Cam - Cot Set 3pcs - Grey
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Aug 6, 2020 at 4:48 PM Mari Ibasan (CW.Accounts) <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Ok. Pls send us the item and we will send to repair shop. We’ve already
>>> spoken to the repair shop.
>>>
>>>
>>>
>>> Please send ASAP.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Alina D'Souza <[email-masked]>
>>> *Sent:* Thursday, August 6, 2020 11:50 AM
>>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>>> *Cc:* Simone van Geemen <[email-masked]>; Support <
>>> [email-masked]>; Denmark A <[email-masked]>; Mohamed
>>> Magdy <[email-masked]>; customer care <[email-masked]>;
>>> Account <[email-masked]>
>>> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>>
>>>
>>>
>>> Hi Mari,
>>>
>>>
>>>
>>> Any update? If we can assist the customer. The wardrobe in the past was
>>> not fixed the second time the customer had to do it herself.
>>>
>>>
>>>
>>> We had a conversation in the past about her complaint.
>>>
>>>
>>>
>>> If by any chance we can assist the customer here it would be appreciated
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Wed, Aug 5, 2020 at 6:55 PM Mari Ibasan (CW.Accounts) <
>>> [email-masked]> wrote:
>>>
>>> Dear Ms Simone,
>>>
>>>
>>>
>>> We are trying to communicate with the repair shop. We shall give you
>>> feedback by tomorrow.
>>>
>>>
>>>
>>> We do not have extra spare for the wooden crib as of now.
>>>
>>>
>>>
>>> *From:* Simone van Geemen <[email-masked]>
>>> *Sent:* Wednesday, August 5, 2020 6:02 PM
>>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Alina D'Souza <
>>> [email-masked]>
>>> *Cc:* Support <[email-masked]>; Denmark A <
>>> [email-masked]>; Mohamed Magdy <[email-masked]>; customer
>>> care <[email-masked]>; Account <[email-masked]>
>>> *Subject:* RE: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>>
>>>
>>>
>>> Hi Mari,
>>>
>>>
>>>
>>> Would you have the fitting spare wooden plank from a different box that
>>> we could get so we can arrange for the fixing?
>>>
>>>
>>>
>>> Just looking at options here. We want this customer to get a great new
>>> mum experience when so heavily invested in Cam as a brand for her baby. She
>>> ordered her whole nursery from Cam!
>>>
>>>
>>>
>>> Thanks,
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
>>> *Sent:* Wednesday, August 5, 2020 4:22 PM
>>> *To:* 'Alina D'Souza' <[email-masked]>; 'Simone van Geemen' <
>>> [email-masked]>
>>> *Cc:* 'Support' <[email-masked]>; 'Denmark A' <
>>> [email-masked]>; 'Mohamed Magdy' <[email-masked]>;
>>> 'customer care' <[email-masked]>; 'Account' <
>>> [email-masked]>
>>> *Subject:* RE: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>>
>>>
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> We are unable to fix the item. The item has to send to repair shop. The
>>> part of wooden crib is broken.
>>>
>>>
>>>
>>> *From:* Alina D'Souza <[email-masked]>
>>> *Sent:* Wednesday, August 5, 2020 8:56 AM
>>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Simone van
>>> Geemen <[email-masked]>
>>> *Cc:* Support <[email-masked]>; Denmark A <
>>> [email-masked]>; Mohamed Magdy <[email-masked]>; customer
>>> care <[email-masked]>; Account <[email-masked]>
>>> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>>
>>>
>>>
>>> Hi Mari,
>>>
>>>
>>>
>>> Cant, we fix this as an exception for her, the customer has purchased
>>> around 6 items from Cam
>>>
>>>
>>>
>>> @Simone van Geemen <[email-masked]> need your assistance here can
>>> we arrange fixing of the cot for the customer.
>>>
>>>
>>>
>>> The customer delivered in July and since then due to complications was
>>> in the hospital and wants us to repair
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Tue, Aug 4, 2020 at 6:00 PM Mari Ibasan (CW.Accounts) <
>>> [email-masked]> wrote:
>>>
>>> Sorry but its not now under our responsibility. Item has been delivered
>>> to your warehouse on 15 Apr 2020. It has been almost 3-4 months has passed.
>>>
>>>
>>>
>>> You can advised your customer to send to repair shop.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Alina D'Souza <[email-masked]>
>>> *Sent:* Tuesday, August 4, 2020 5:54 PM
>>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>>> *Cc:* Support <[email-masked]>; Denmark A <
>>> [email-masked]>; Mohamed Magdy <[email-masked]>; customer
>>> care <[email-masked]>; Account <[email-masked]>
>>> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>>
>>>
>>>
>>> Hi Mari,
>>>
>>>
>>>
>>> Po number - POMUMZ_DXB178973
>>>
>>>
>>>
>>> She is the same customer we had installed the wardrobe twice. Customer
>>> is very unhappy for the issues she had in the past as well as with the
>>> quality of the items.
>>>
>>>
>>>
>>> Customer does not want to exchange wants it to be fixed as the soonest
>>> as she recently delivered the baby and is on bed rest.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Aug 4, 2020 at 5:31 PM Mari Ibasan (CW.Accounts) <
>>> [email-masked]> wrote:
>>>
>>> PO number pls.
>>>
>>>
>>>
>>> *From:* Alina D'Souza <[email-masked]>
>>> *Sent:* Tuesday, August 4, 2020 4:52 PM
>>> *To:* Support <[email-masked]>; Mari Ibasan (CW.Accounts) <
>>> [email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy
>>> <[email-masked]>
>>> *Cc:* customer care <[email-masked]>
>>> *Subject:* Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Customer just delivered a baby 3 weeks ago and while assembling found
>>> out that the bed is broken
>>>
>>>
>>>
>>> Order placed -  12th April
>>>
>>> Delivered - 13th May
>>>
>>>
>>>
>>> Please advise if we can assist the customer's complaint
>>>
>>>
>>>
>>>
>>>
>>>
>>> 600807389
>>>
>>> BK-G280
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=857109>
>>>
>>> Cam - Cot Set 3pcs - Grey
>>>
>>>
>>>
>>>
>>>
>>> +
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>>
>>>
>>>