Subject: Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle & Bubble – Dusty Green - Order No. 600849570
From: Naib Khan <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, Hafiz Abdul Ghaffar <[email-masked]>, Road Rider Customer Support <[email-masked]>, Road Rider <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>, Denmark A <[email-masked]>
Date: Thu, 6 Aug 2020 15:43:55 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hyacinth,

order out for delivery with Road Rider.

@Hafiz Abdul Ghaffar <[email-masked]> Please delivered today ASAP.

Regards.
Naib

On Thu, 6 Aug 2020 at 15:15, Hyacinth Joyce <[email-masked]> wrote:

> Hi Naib and Eugene,
>
> May we know if to which courier did we arrange the reship?
>
> The customer called again to follow up.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 6 Aug 2020 at 12:27, Denmark A <[email-masked]> wrote:
>
>> Dear Hyacinth,
>>
>> This is noted .
>>
>> @Naib Khan <[email-masked]> Please assist us to reship a package to
>> the below address today without fail, due to the customer giving birth and
>> needing the item ASAP.
>>
>> @Alina D'Souza <[email-masked]> Please do not refund the customer
>> as the item will be reship today as per customer request.
>>
>> Regards,
>> Den mark
>>
>> On Thu, Aug 6, 2020 at 12:20 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Alina and Denmark,
>>>
>>> We have spoken with the customer and she has requested to ship back the
>>> item to her.
>>>
>>> @Denmark A <[email-masked]> Please assist to reship, her updated
>>> address is below. Kindly inform to deliver Today.
>>>
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Thu, 6 Aug 2020 at 11:52, Alina D'Souza <[email-masked]> wrote:
>>>
>>>> Noted with thanks.
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Thu, Aug 6, 2020 at 11:48 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Abdelmohsen,
>>>>>
>>>>> Items received in damage already and waiting for the system to be
>>>>> REFUNDED in status to proceed with the customer wants.
>>>>>
>>>>> @Alina D'Souza <[email-masked]> @customer care
>>>>> <[email-masked]> Please inform the customer.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Aug 6, 2020 at 11:39 AM Abdelmohsen basha <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Denmark,
>>>>>>
>>>>>> Receive item as damaged and update on netsuite then confirm to the
>>>>>> email.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> On Thu, 6 Aug 2020 at 11:38, Shady Elgendy <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Confirmed
>>>>>>> ᐧ
>>>>>>>
>>>>>>> On Thu, Aug 6, 2020 at 9:40 AM Abdelmohsen basha <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> AED 496 is the item price
>>>>>>>>
>>>>>>>> On Thu, 6 Aug 2020 at 09:18, Shady Elgendy <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Cost?
>>>>>>>>> ᐧ
>>>>>>>>>
>>>>>>>>> On Thu, Aug 6, 2020 at 9:13 AM Abdelmohsen basha <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Shady,
>>>>>>>>>>
>>>>>>>>>> Please notice that because the SO date is in may and we have no
>>>>>>>>>> PO for this date, so we can't return it back to the vendor, If you approve,
>>>>>>>>>> we may receive it in as damaged item and refund the customer then she can
>>>>>>>>>> place a new order for the same item.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>>
>>>>>>>>>> On Thu, 6 Aug 2020 at 08:56, Shady Elgendy <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> +Abdelmohsen basha <[email-masked]> Please check this case
>>>>>>>>>>> urgent
>>>>>>>>>>> ᐧ
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Aug 5, 2020 at 4:43 PM Alina D'Souza <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Shady,
>>>>>>>>>>>>
>>>>>>>>>>>> Need your assistance this item is probably from our old stock
>>>>>>>>>>>> and we do not have a PO for this.
>>>>>>>>>>>>
>>>>>>>>>>>> The item is taken in May and customer opened it now as she gave
>>>>>>>>>>>> birth. Please advise if we can accept the return.
>>>>>>>>>>>>
>>>>>>>>>>>> DATE9-May-2020
>>>>>>>>>>>> DELIVERED DATE11-May-2020
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> 600849570 GT-CH79348-19DG
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183> Chicco
>>>>>>>>>>>> - Cuddle & Bubble – Dusty Green
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Alina
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Aug 5, 2020 at 1:48 PM Alina D'Souza <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Was this from the damaged stock do we collect and replace it
>>>>>>>>>>>>> for the customer?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Aug 4, 2020 at 5:43 PM Denmark A <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Dear Alina,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regarding this we do not have Updated PO to proceed with the
>>>>>>>>>>>>>> RMA.
>>>>>>>>>>>>>> Please ask ekta regarding this matter.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Check the below PO
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Customer purchased : 9-May-2020
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Aug 4, 2020 at 5:33 PM Alina D'Souza <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Customer is about to give birth needs the replacement asap
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please update CRA
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, Jul 23, 2020 at 6:22 PM Mary Anne Agapito <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> The customer called again, wants an urgent update as she is
>>>>>>>>>>>>>>>> about to give birth. She wants to know if she could have it or if she needs
>>>>>>>>>>>>>>>> to buy another one.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please assist with the RMA.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, Jul 22, 2020 at 10:25 AM brands <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Kindly send us the RMA so we can check.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Raymond Serrano
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Sales Associate
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543
>>>>>>>>>>>>>>>>> <+971543066543>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> A: Office 1805 Emirates NBD New Deira Building
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>>>>>>> *Sent:* Wednesday, July 22, 2020 9:23 AM
>>>>>>>>>>>>>>>>> *To:* info <[email-masked]>; brands <[email-masked]>
>>>>>>>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Afra Syed <
>>>>>>>>>>>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>>>>>>>>>>>> Denmark A <[email-masked]>; Alina D'Souza <
>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>> *Subject:* Re: Return Request SKU GT-CH79348-19DG /
>>>>>>>>>>>>>>>>> Chicco - Cuddle & Bubble – Dusty Green - Order No. 600849570
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> In addition, please see the attached invoice.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Wed, 22 Jul 2020 at 09:21, Hyacinth Joyce <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> The customer with the above-mentioned order purchased the
>>>>>>>>>>>>>>>>> below item in May and informed that she just opened the item in preparation
>>>>>>>>>>>>>>>>> for her delivery. The item has scratches and rust.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Please see the below images for your reference.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> 600849570
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> GT-CH79348-19DG
>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Chicco - Cuddle & Bubble – Dusty Green
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> 1
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Kindly check and advise ASAP.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>