Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 24 Sep 2021 09:19:01 +0000

Hi Ebrahim Qasem,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation taiba qazi 

Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  taiba qazi Bot:  Hi Taiba Qazi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9694305027 Bot:   
 
Your order status is  : Processing 
 
 If you have not received your order, Home Delivery takes 5 to 8 days. 
 
 You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive. 
 Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564805991  
          02:39 PM, 09th Sep      

              
 taiba qazi 
                   sure           02:40 PM, 09th Sep      

              
 taiba qazi 
                   hi           02:40 PM, 09th Sep      

            
 mayar                   Hi Taiba  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:40 PM, 09th Sep 

              
 taiba qazi 
                   i have ordered some stuff and it is delivered to wrong address           02:41 PM, 09th Sep      

              
 taiba qazi 
                   i need that stuff in al qouz area           02:41 PM, 09th Sep      

              
 taiba qazi 
                   al khail heights flat 107           02:41 PM, 09th Sep      

            
 mayar                   Could you please share your order number so that I can assist you further?           02:41 PM, 09th Sep 

              
 taiba qazi 
                   9694305027           02:42 PM, 09th Sep      

            
 mayar                   Do you want to change the delivery address           02:43 PM, 09th Sep 

            
 mayar                   ?           02:43 PM, 09th Sep 

              
 taiba qazi 
                   yes           02:43 PM, 09th Sep      

              
 taiba qazi 
                   i want in al khail heights           02:44 PM, 09th Sep      

            
 mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:44 PM, 09th Sep 

            
 mayar                   Is there anything else i can help you with?            02:44 PM, 09th Sep 

              
 taiba qazi 
                   no           02:44 PM, 09th Sep      

              
 taiba qazi 
                   but plz send my stuff today to al khail heights           02:44 PM, 09th Sep      

              
 taiba qazi 
                   i need it urgently           02:44 PM, 09th Sep      

            
 mayar                   We request you to please allow us some time so we can work on this and do the needful.           02:45 PM, 09th Sep 

            
 mayar                   It takes 1-2 days to be updated           02:45 PM, 09th Sep 

            
 mayar                   Is there anything else i can help you with?            02:45 PM, 09th Sep 

              
 taiba qazi 
                   and the driver said he will return to the office and will get tomorrow           02:45 PM, 09th Sep      

              
 taiba qazi 
                   i want today           02:45 PM, 09th Sep      

              
 taiba qazi 
                   plz           02:45 PM, 09th Sep      

            
 mayar                   We request you to please allow us some time so we can work on this and do the needful.           02:48 PM, 09th Sep 

            
 mayar                   We will do our best to deliver it asap           02:48 PM, 09th Sep 

            
 mayar                   Is there anything else i can help you with?            02:48 PM, 09th Sep 

            
 mayar                  
 It was a pleasure to assist you. Thank you for shopping with us. 
 Have a wonderful day. 
          02:51 PM, 09th Sep 

       

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