Subject: New Reply Received - Re: استلمنا طلبك للإرجاع.
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Sep 2021 09:08:05 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Re: استلمنا طلبك للإرجاع.  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hello Dear,</div>
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<div class="MsoNormal">Kindly note the collection is cancelled due to attempts completed, customer not available at all</div>
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<div class="MsoNormal"><b><span style="color:#1F497D">Imran Suleman Masih</span></b></div>
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<div class="MsoNormal"><span style="color:#1F497D">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="color:red">Aramex </span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Direct Line: +966565840874</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Email: <u><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></u></span></div>
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<div class="MsoNormal"><span style="color:red">aramex.com</span></div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, September 21, 2021 11:41 AM<br>
<b>To:</b> Sana Ali (AE) &lt;[email-masked]&gt;; Imran Masih &lt;[email-masked]&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; 'Max' &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2920992] - Re: <span lang="AR-SA" dir="RTL">استلمنا طلبك للإرجاع</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>. // H17C16C
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<div class="MsoNormal">Hi <a id="OWAAMA50C34E6788F43AE8DB996DE5612F776" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a>
<a id="OWAAMC66454E32EE2401D833E75C25E71A7AE" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sana Ali (AE)</span></a>,</div>
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<div class="MsoNormal">Update asap</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Saturday, September 18, 2021 10:30 AM<br>
<b>To:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 'Max' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2920992] - Re: <span lang="AR-SA" dir="RTL">استلمنا طلبك للإرجاع</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>. // H17C16C
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<a id="OWAAM11625131832944B49CC5F4A72650458E" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sana Ali (AE)</span></a>,</div>
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<div class="MsoNormal">Any update if the collection was done?</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 8, 2021 4:24 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 'Max' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2920992] - Re: <span lang="AR-SA" dir="RTL">استلمنا طلبك للإرجاع</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>. // H17C16C
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Thanks Akshay,</div>
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<div class="MsoNormal">Collection is arranged under <b><span style="color:blue">Collection
</span><strong><span style='font-family:"Calibri",sans-serif'>Reference</span></strong></b>
<b><span style="color:red">I080EBA </span></b> </div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><span style='font-size:17.0pt;font-family:"Brush Script MT";color:#295D9D'>Sana Ali</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><img width="83" height="14" style="width:.8645in;height:.1458in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1OTY1MjU4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6bKoQsFna71W7bsvAScCX11PPVw1WouJmBe6_7q8JTU" alt="A picture containing vector graphics

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<div class="MsoNormal">+97146076303</div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7Cimranmas%40aramex.com%7C4f26822abbbd43519dc408d97cdb7dc1%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637678104419582317%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=e9VPt%2BrINKuS3Ss0noBRk7d2iAM4t67R00%2FdREQvtW8%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 8, 2021 3:55 PM<br>
<b>To:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 'Max' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2920992] - Re: <span lang="AR-SA" dir="RTL">استلمنا طلبك للإرجاع</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>. // H17C16C
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<a id="OWAAMB09757F0854C4EEEAE98FB97461578BB" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sana Ali (AE)</span></a>,</div>
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<div class="MsoNormal">Customer contact number: 01221683819</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 1, 2021 3:55 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 'Max' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2920992] - Re: <span lang="AR-SA" dir="RTL">استلمنا طلبك للإرجاع</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>. // H17C16C
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Thank you Akshay,</div>
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<div class="MsoNormal">System is rejecting this phone number. Can you please check ad re-advise with correct calling code.</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><span style='font-size:17.0pt;font-family:"Brush Script MT";color:#295D9D'>Sana Ali</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><img width="83" height="14" style="width:.8645in;height:.1458in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1OTY1MjU4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6bKoQsFna71W7bsvAScCX11PPVw1WouJmBe6_7q8JTU" alt="A picture containing vector graphics

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<div class="MsoNormal">+97146076303</div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7Cimranmas%40aramex.com%7C4f26822abbbd43519dc408d97cdb7dc1%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637678104419582317%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=e9VPt%2BrINKuS3Ss0noBRk7d2iAM4t67R00%2FdREQvtW8%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 1, 2021 11:09 AM<br>
<b>To:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 'Max' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2920992] - Re: <span lang="AR-SA" dir="RTL">استلمنا طلبك للإرجاع</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>. // H17C16C
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<div class="MsoNormal">Hi <a id="OWAAMDC24B2158F4B44E4A109FD0E6401384A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sana Ali (AE)</span></a>
<a id="OWAAMBED617537FB04BC0A353C1840F8D8A83" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>,</div>
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<div class="MsoNormal">New AWB# 43859416635</div>
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<div class="MsoNormal">Ask courier to contact the customer on 0122168381 for the return collection.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, August 31, 2021 6:15 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 'Max' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2920992] - Re: <span lang="AR-SA" dir="RTL">استلمنا طلبك للإرجاع</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>. // H17C16C
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<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div>
<div class="MsoNormal">Dear Akshay,</div>
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<div> </div>
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<div class="MsoNormal">Return AWB 43855254693 is not valid anymore , please arrange new AWB</div>
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<div>
<div class="MsoNormal">Thanks and Regards,</div>
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<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:17.0pt;font-family:"Brush Script MT";color:#295D9D'>Sana Ali</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt">Customer Success Specialist</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><img width="83" height="14" style="width:.8645in;height:.1458in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1OTY1MjU4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6bKoQsFna71W7bsvAScCX11PPVw1WouJmBe6_7q8JTU" alt="A picture containing vector graphics

Description generated with very high confidence"></div>
<div></div>
<div></div>
<div class="MsoNormal">+97146076303</div>
<div></div>
<div></div>
<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7Cimranmas%40aramex.com%7C4f26822abbbd43519dc408d97cdb7dc1%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637678104419592312%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=YY5p9nXnaXYV2FSZTZzrqOZpM2%2FDXowaOw5MDfDqddg%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
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<div class="MsoNormal">
<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, August 31, 2021 5:57 PM<br>
<b>To:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 'Max' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2920992] - Re: <span lang="AR-SA" dir="RTL">استلمنا طلبك للإرجاع</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>. // H17C16C
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<div class="MsoNormal">Hi <a id="OWAAMB860AA8996E04B2AA16258172716F7E3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sana Ali (AE)</span></a>,</div>
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<div class="MsoNormal">Ask courier to contact the customer on 0122168381 for the return collection.</div>
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<div> </div>
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<div class="MsoNormal">Regards,</div>
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<div></div>
<div>
<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
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<b>From:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, August 19, 2021 2:56 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 'Max' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2920992] - Re: <span lang="AR-SA" dir="RTL">استلمنا طلبك للإرجاع</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>. // H17C16C
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<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear Akshay,</div>
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<div class="MsoNormal">Please note the collection is cancelled as below reason informed to our courier.</div>
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<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" style="background:gray;border:outset #CCCCCC 1.0pt">
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>undefined</span><span style='font-size:5.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>CLCN</span><span style='font-size:5.0pt;font-family:"Verdana",sans-serif'></span>
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<td style="border:inset #CCCCCC 1.0pt;background:white;padding:1.5pt 1.5pt 1.5pt 1.5pt">
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<td style="border:inset #CCCCCC 1.0pt;background:white;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal">
<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>R01</span><span style='font-size:5.0pt;font-family:"Verdana",sans-serif'></span>
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</td>
<td style="border:inset #CCCCCC 1.0pt;background:white;padding:1.5pt 1.5pt 1.5pt 1.5pt">
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<b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black'>no pick up as per mr. shahd</span></b><b><span style='font-size:5.0pt;font-family:"Verdana",sans-serif'></span></b>
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</td>
<td style="border:inset #CCCCCC 1.0pt;background:white;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal">
<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>Mostafa Alhograty (95952)</span><span style='font-size:5.0pt;font-family:"Verdana",sans-serif'></span>
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<td style="border:inset #CCCCCC 1.0pt;background:white;padding:1.5pt 1.5pt 1.5pt 1.5pt">
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>08/19/21 1112</span><span style='font-size:5.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>08/19/21 1112</span><span style='font-size:5.0pt;font-family:"Verdana",sans-serif'></span>
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<div>
<div class="MsoNormal">Thanks and Regards,</div>
<div></div>
<div></div>
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<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:17.0pt;font-family:"Brush Script MT";color:#295D9D'>Sana Ali</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt">Customer Success Specialist</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><img width="83" height="14" style="width:.8645in;height:.1458in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1OTY1MjU4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6bKoQsFna71W7bsvAScCX11PPVw1WouJmBe6_7q8JTU" alt="A picture containing vector graphics

Description generated with very high confidence"></div>
<div></div>
<div></div>
<div class="MsoNormal">+97146076303</div>
<div></div>
<div></div>
<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7Cimranmas%40aramex.com%7C4f26822abbbd43519dc408d97cdb7dc1%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637678104419592312%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=YY5p9nXnaXYV2FSZTZzrqOZpM2%2FDXowaOw5MDfDqddg%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
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<div class="MsoNormal">
<b>From:</b> Sana Ali (AE) <br>
<b>Sent:</b> Wednesday, August 18, 2021 3:37 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; 'Akshay Berry' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; 'Escalations Dxbteam' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 'Max' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2920992] - Re: <span lang="AR-SA" dir="RTL">استلمنا طلبك للإرجاع</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>. // H17C16C
<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Dear Akshay,</div>
<div></div>
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<div> </div>
<div></div>
<div class="MsoNormal">Our courier is trying to contact the shipper but his phone is closed.</div>
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<div class="MsoNormal">Shahd - 201010398660</div>
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<div class="MsoNormal">Thanks and Regards,</div>
<div></div>
<div></div>
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<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:17.0pt;font-family:"Brush Script MT";color:#295D9D'>Sana Ali</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt">Customer Success Specialist</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><img width="83" height="14" style="width:.8645in;height:.1458in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1OTY1MjU4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6bKoQsFna71W7bsvAScCX11PPVw1WouJmBe6_7q8JTU" alt="A picture containing vector graphics

Description generated with very high confidence"></div>
<div></div>
<div></div>
<div class="MsoNormal">+97146076303</div>
<div></div>
<div></div>
<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7Cimranmas%40aramex.com%7C4f26822abbbd43519dc408d97cdb7dc1%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637678104419602305%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=QdMgPwXFrJwWPA1XHdLPHiuh4pYO1rOmknJmUmSAV6w%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Sana Ali (AE) <br>
<b>Sent:</b> Tuesday, August 17, 2021 6:29 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2920992] - Re: <span lang="AR-SA" dir="RTL">استلمنا طلبك للإرجاع</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>. // H17C16C
</div>
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</div>
</div>
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<div> </div>
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<div class="MsoNormal">Dear Akshay,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">This has been arranged under <b><span style="color:red">H17C16C
</span></b>        </div>
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<div></div>
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<div> </div>
<div></div>
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<div></div>
<div>
<div class="MsoNormal">Thanks and Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:17.0pt;font-family:"Brush Script MT";color:#295D9D'>Sana Ali</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt">Customer Success Specialist</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><img width="83" height="14" style="width:.8645in;height:.1458in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1OTY1MjU4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6bKoQsFna71W7bsvAScCX11PPVw1WouJmBe6_7q8JTU" alt="A picture containing vector graphics

Description generated with very high confidence"></div>
<div></div>
<div></div>
<div class="MsoNormal">+97146076303</div>
<div></div>
<div></div>
<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<b>From:</b> Youssef Amr <br>
<b>Sent:</b> Tuesday, August 17, 2021 8:12 AM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2920992] - Re: <span lang="AR-SA" dir="RTL">استلمنا طلبك للإرجاع</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</div>
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<div class="MsoNormal"><a id="OWAAM1F288B830A9C428987927E92C1EFCC39" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sana Ali (AE)</span></a></div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Yours sincerely,</span></sub></div>
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<div class="MsoNormal"><b><sub><span style="font-size:14.0pt;color:#1F497D">Youssef Amr Abdelaziz</span></sub></b></div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Customer Service Executive</span></sub></div>
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<sub><span style="font-size:14.0pt;color:red">Aramex International</span></sub><sub><span style="font-size:14.0pt;color:#1F497D"> – Cairo, Egypt
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Tel 16996 - 33388466  - Fax +2037482990</span></sub></div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:red">aramex.com</span></sub></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, August 16, 2021 1:42 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2920992] - Re: <span lang="AR-SA" dir="RTL">استلمنا طلبك للإرجاع</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<a id="OWAAM8CAC1539340B4745B641D304B690552F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
<a id="OWAAM66DFDCD14891487584C53AB73BF86515" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</div>
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<div class="MsoNormal">Reminder for the collection.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, August 11, 2021 10:27 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2920992] - Re: <span lang="AR-SA" dir="RTL">استلمنا طلبك للإرجاع</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:Late Collection<br>
Order Date : Jul 19, 2021<br>
Order ID: 2103087511<br>
Tracking ID: 43855254693<br>
Reference ID: H048E02<br>
Customer's contact number: 01221683819<br>
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Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created on 8/4/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Atef</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2920992:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2920992