Subject: New Reply Received - لم يتم الارجاع
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 18 Sep 2021 08:40:48 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  لم يتم الارجاع   Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">Dear Team</div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">We tried to contact but CST number is not reachable once we get location we will collect</div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif"><br></div>
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<br><div><font color="#0000ff">Regards</font></div>
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<font color="#061fdd"><b>Bin YOunas</b></font><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Operations</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='color:rgb(17,85,204);font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +966 59 692 1272</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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<div>On Sat, Sep 18, 2021 at 11:28 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>There is a new comment in the ticket submitted by السلام عليكم to HelpMaxAE</div>
<br> Comment added by : AbdulKareem Hassan<br><br>Comment Content: <br><div dir="ltr">Hi Akshay, <div><br></div>
<div>PLease note this RVP has been attempted several times however the customer asks to change the address. </div>
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<a class="gmail_plusreply" id="gmail-m_8241102976834420846plusReplyChip-1" href="mailto:[email-masked]" rel="noreferrer" target="_blank">+Aurangzeb Younas</a> Please make sure this will be collected today. <br>
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<div>On Sat, Sep 18, 2021 at 10:04 AM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<a id="gmail-m_8241102976834420846gmail-m_-8406179821030652033OWAAM447BCDDB71F94804AC0D4B6CEEFD7C1D" href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="font-family:Calibri,sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a>
<a id="gmail-m_8241102976834420846gmail-m_-8406179821030652033OWAAMC5492D0A1B82436A9197F0E20CA36606" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Numan Ali</span></a>,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Any update on this?<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry<u></u><u></u></span></b></div>
<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="color:windowtext">[email-masked]</span></a><u></u><u></u></span></div>
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<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<u></u> <u></u>
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<b>From:</b> AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; <br>
<b>Sent:</b> Sunday, September 12, 2021 5:09 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Cc:</b> Numan Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Shipa Delivery Support &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>;
 <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#2955640] - لم يتم الارجاع<u></u><u></u>
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<u></u> <u></u>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"><u></u><u></u></span>
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<div class="MsoNormal">Noted , <u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">On Sun, Sep 12, 2021 at 8:50 AM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@Numan Ali</span></a>
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@AbdulKareem Hassan</span></a>,<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Arrange collection asap.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@Ramesh Gottimukkala</span></a>
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@ArishLaila</span></a> Fyi<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<b><span style="font-size:12pt">Akshay Berry</span></b><u></u><u></u>
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<span style="font-size:10pt">Email:
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:windowtext">[email-masked]</span></a></span><u></u><u></u>
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<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<b>From:</b> Akshay Berry
<br>
<b>Sent:</b> Wednesday, September 8, 2021 4:20 PM<br>
<b>To:</b> AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Numan Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;;
 ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2955640] - لم يتم الارجاع<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@AbdulKareem Hassan</span></a>
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@Numan Ali</span></a>,<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Any update on this.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<b><span style="font-size:12pt">Akshay Berry</span></b><u></u><u></u>
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<span style="font-size:10pt">Email:
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:windowtext">[email-masked]</span></a></span><u></u><u></u>
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<div class="MsoNormal">
<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<b>From:</b> AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, September 6, 2021 3:44 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; Numan Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;;
 Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#2955640] - لم يتم الارجاع<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><u></u><u></u>
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<div class="MsoNormal">Noted, will do. <u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">On Mon, Sep 6, 2021 at 1:42 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@AbdulKareem Hassan</span></a>
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@Numan Ali</span></a>,<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Reminder for collection.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<b><span style="font-size:12pt">Akshay Berry</span></b><u></u><u></u>
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<span style="font-size:10pt">Email:
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:windowtext">[email-masked]</span></a></span><u></u><u></u>
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<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<b>From:</b> Akshay Berry
<br>
<b>Sent:</b> Saturday, September 4, 2021 6:35 PM<br>
<b>To:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;;
 ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2955640] - لم يتم الارجاع<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@AbdulKareem Hassan</span></a>
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@[email-masked]</span></a>,<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Reminder for collection.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<b><span style="font-size:12pt">Akshay Berry</span></b><u></u><u></u>
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<span style="font-size:10pt">Email:
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:windowtext">[email-masked]</span></a></span><u></u><u></u>
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<div class="MsoNormal">
<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, September 1, 2021 3:45 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2955640] - لم يتم الارجاع<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><u></u><u></u>
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<span style="font-size:1pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in"><img width="1" height="1" style="width: 0.0083in; height: 0.0083in" id="gmail-m_8241102976834420846gmail-m_-8406179821030652033gmail-m_-5925945043883642130gmail-m_6091462341497662076Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1ODk2Mjk5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KbCEqMvlcXUG3yac9BTxWcfHjGH7WZ8u3DBHrsopSZ8" alt="Image removed by sender."></span><u></u><u></u>
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<span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All,<br>
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Kindly note that we will proceed with the collection at the earliest as requested.<br>
<br>
Best regards,  </span><u></u><u></u>
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<div>
<span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span>Azmy Awad
</span><br>
<span>Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C64ed1857f6734fc9179d08d975ee9cbb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637670489959560857%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=ynbUtfIJqFOEbk0t%2BzOUaeNfM0RYmRmlGP5yvK2xG9s%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_8241102976834420846gmail-m_-8406179821030652033gmail-m_-5925945043883642130gmail-m_6091462341497662076Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1ODk2Mjk5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KbCEqMvlcXUG3yac9BTxWcfHjGH7WZ8u3DBHrsopSZ8" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span> 800 SHIPA</span><br>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>1/9/2021 1:14 PM GMT+03:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#2955640] -
</span><span style="font-size:10pt;font-family:Arial,sans-serif">لم</span><span style="font-size:10pt;font-family:Verdana,sans-serif">
</span><span style="font-size:10pt;font-family:Arial,sans-serif">يتم</span><span style="font-size:10pt;font-family:Verdana,sans-serif">
</span><span style="font-size:10pt;font-family:Arial,sans-serif">الارجاع</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
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<span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span><u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system">Any updates on the below case, as the customer is chasing us.</span><u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system">Regards,</span><u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system">Ebrahim Hageb</span><u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 25 Aug at 1:00 PM
<span>, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:
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<span><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></span><span style="font-size:10.5pt;font-family:-apple-system"><br>
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<span>Problem Statement:Late Collection</span><br>
<span>Order Date : Jul 13, 2021</span><br>
<span>Order ID: 6329351342</span><br>
<span>Tracking ID: SD002755431</span><br>
<span>​</span><br>
<span>Assistance Required: Need Urgent Collection</span></span><u></u><u></u>
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<span>Issue Description: The return request was created on 8/19/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.</span><br>
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<span>Regards,</span><br>
<span>Ebrahim Hageb</span></span><u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
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