Subject: Ticket Assigned - Conversation with really unsatisfied
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 14 Sep 2021 06:42:37 +0000

Hi Ebrahim Qasem,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with really unsatisfied really unsatisfied                    Bot:  Hi again! Bot:  Please enter your name Customer:  really unsatisfied Bot:  Hi Really Unsatisfied ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6348898704 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:17 AM, 14th Sep                   Zain                   Hi Good mooring, Thank you for contacting us. How may I help you?           09:18 AM, 14th Sep                     really unsatisfied                    Really my order not delivered           09:18 AM, 14th Sep                     really unsatisfied                             09:19 AM, 14th Sep                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:20 AM, 14th Sep                     really unsatisfied                    Really the not connect me but they update they visit my location really i try contact the service agent but he always far or other locations once he request for pick up from his location really won't provide home delivery           09:21 AM, 14th Sep                   Zain                   Is this your phone number +966533136218 ?           09:21 AM, 14th Sep                   Zain                   I have not received a response from you, please confirm if we are still connected?           09:23 AM, 14th Sep                   Zain                   please confirm if we are still connected?           09:26 AM, 14th Sep                     really unsatisfied                    Yes           09:26 AM, 14th Sep                     really unsatisfied                    Really my order get me?           09:27 AM, 14th Sep                     really unsatisfied                    Or like old return it?           09:28 AM, 14th Sep                   Zain                   Is this your phone number +966533136218 ?           09:28 AM, 14th Sep                     really unsatisfied                    Of course           09:29 AM, 14th Sep                   Zain                   Thank you for allowing me the time to check. I appreciate your patience.           09:30 AM, 14th Sep                     really unsatisfied                    Really shipa team not call me only update Vist my location but they nothing inform or call           09:30 AM, 14th Sep                     really unsatisfied                    I waiting for my order           09:31 AM, 14th Sep                     really unsatisfied                    I think shipa agent no need visit my area he need pick up           09:32 AM, 14th Sep                   Zain                   Please hold I appreciate your patience.           09:32 AM, 14th Sep                     really unsatisfied                    Cuz once he just missed call nd i call him again but he say he far he promised next day come but he not come           09:33 AM, 14th Sep                   Zain                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:35 AM, 14th Sep                   Zain                   Is there anything else may I assist you with toddy?           09:36 AM, 14th Sep                     really unsatisfied                    Nothing           09:36 AM, 14th Sep                     really unsatisfied                    Thanks           09:36 AM, 14th Sep                     really unsatisfied                    I hope today delivery           09:36 AM, 14th Sep                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:37 AM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3100075